Auth0 vs Salesforce Identity comparison

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Auth0 Logo
3,754 views|2,411 comparisons
86% willing to recommend
Salesforce Logo
380 views|337 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Auth0 and Salesforce Identity based on real PeerSpot user reviews.

Find out what your peers are saying about Auth0, Omada, Ping Identity and others in Customer Identity and Access Management (CIAM).
To learn more, read our detailed Customer Identity and Access Management (CIAM) Report (Updated: April 2024).
770,428 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most important thing for me is compliance. Everything that they have developed in Auth0 is already certified by many regulators such as ISO. So, we do not need to take care of that. We have the shared responsibility model to share assets with other products we are using in the cloud.""It has improved our organization by providing login authentication for a mobile app.""It is very scalable because it provides a new environment for companies based on their number of users and other factors. The tool can take a lot of users.""The valuable features are that it is extremely secure and that it's developer-friendly.""I simply use the JWT from the client on the server side to process requests and push updated profile data to a database/queue as needed and end the process without having to persist data in the web server (sessions).""The most valuable feature is that it is simple to integrate, irrespective of your codebase.""It has a lot of customization and out-of-the-box features.""It's a very powerful platform. It has the ability to do the usual stuff, according to modern protocols, like OIDC and OAuth 2. But the real benefit of using the platform comes from its flexibility to enhance it with rules and, now, with what they call authentication pipelines. That is the most significant feature, as it allows you to customize everything regarding the authentication and authorization process."

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"The most valuable features are the pipeline management, being able to track the pipeline anytime, and the ability to get in touch with our high management team or board members.""The user experience was great because it had all the features that the client needed. It was fully customized for the client, and it was very simple. It was the best solution at that time.""Salesforce Identity is a very user-friendly solution.""The single sign-on feature of Salesforce Identity enhances our organization's security posture overall."

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Cons
"The price modelling is a bit confusing on the site and can be costly.""I think they can do a better job in explaining what you're supposed to do next in order to correctly follow an idiomatic approach to using the solution beyond simply passing a JWT token to a server and having the server check then signature to validate the token.""In the past, there was an issue with the multi-tenant where there wasn't the ability to manage them.""The Management API could be improved so it's easier to get user information.""This is a costly solution and the price of it should be reduced.""When they introduced the Organizations feature they did support different login screens per organization. However, they introduced a dependency between this feature and another called the New Universal Login Experience. The New Experience is a more lightweight login screen, but it is much less customizable. For example, today, we are able to fully customize our login screen and even control the background image according to the time of day. We have code to do that. But we are not able to write code anymore in the New Experience.""The tool's price should be improved.""The product support for multi-tenancy could be improved."

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"The interface should be simplified and the dashboard has a lot of options but could be improved.""Salesforce could make it more user-friendly and easier to implement. Currently, there's a lot of coding and technical work required. I would appreciate a more plug-and-play approach where you could set it up without needing a dedicated technical person.""Salesforce Identity needs more expertise in the application.""The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities. This is also my area of expertise, so it would be very interesting to see AI in these platforms."

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Pricing and Cost Advice
  • "I am pretty happy with the pricing model of Auth0. It is very clear for me. Considering our scale, the features that we are using, and additional features that we bought, we still find it great. If you split the costs for the whole year and calculate the number of people you needed to hire, it always comes out to be much lesser than what we would have spent on building our own solution."
  • "There are different price levels: B2B, B2C, and enterprise. The basic plan is about $1,500 per month."
  • "Pricing of Auth0 is a pain point. Their pricing model is very confusing, at least for an enterprise. I don't like their pricing model. I think it's too aggressive. It's not very cheap for a service that only does authentication."
  • "It is a relatively inexpensive product in the industry."
  • "The tool is cheaper compared to competing solutions. Those alternatives tended to be more expensive. Consequently, Okta purchased it because it was considerably cheaper. The solution even offered some free services while still providing excellent functionality."
  • More Auth0 Pricing and Cost Advice →

  • "On a scale of one to ten, where one is a very low price and ten is a very high price, I rate Salesforce Identity's pricing a six out of ten."
  • "I'd recommend Salesforce for larger products where you really need a robust CRM. It's expensive, so for smaller websites or products, it might not be the most cost-effective solution."
  • More Salesforce Identity Pricing and Cost Advice →

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    770,428 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:It is very scalable because it provides a new environment for companies based on their number of users and other factors. The tool can take a lot of users.
    Top Answer:The tool is cheaper compared to competing solutions. Those alternatives tended to be more expensive. Consequently, Okta purchased it because it was considerably cheaper. The solution even offered some… more »
    Top Answer:There are indeed areas where the product could improve. For instance, Okta offers various application configurations, enabling access management, which the tool could consider implementing… more »
    Top Answer:The single sign-on feature of Salesforce Identity enhances our organization's security posture overall.
    Top Answer:Salesforce could make it more user-friendly and easier to implement. Currently, there's a lot of coding and technical work required. I would appreciate a more plug-and-play approach where you could… more »
    Top Answer:We use it in several ways. Salesforce can function as an identity provider. For example, if you have your own portal hosted on a different web technology, you can use Salesforce Identity to centralize… more »
    Ranking
    Views
    3,754
    Comparisons
    2,411
    Reviews
    8
    Average Words per Review
    525
    Rating
    8.3
    Views
    380
    Comparisons
    337
    Reviews
    2
    Average Words per Review
    417
    Rating
    7.5
    Comparisons
    Learn More
    Overview

    Auth0 is a comprehensive identity management solution that securely authenticates and authorizes users on different platforms and applications. It offers seamless integration, easy configuration, and reliable performance for managing identity and access. Users appreciate its flexibility, scalability, and support for multi-factor authentication. 

    With robust documentation and excellent customer service, Auth0 enables developers to efficiently implement authentication and authorization processes. Its valuable features include easy integration, robust security, seamless single sign-on, and customizable authentication options. Auth0 also enhances organizational operations and productivity by streamlining processes, improving collaboration and communication, reducing errors, and facilitating seamless integration with existing systems. 

    Salesforce Identity provides a single, trusted identity for employees, partners, and customers, so that you can manage apps, users, and data sharing with simplicity and transparency.

    Sample Customers
    1. Airbnb 2. Accenture 3. Adidas 4. Atlassian 5. Audi 6. Baidu 7. BlackRock 8. Cisco 9. CocaCola 10. Dell 11. eBay 12. FedEx 13. Fiat Chrysler 14. Ford 15. Google 16. Groupon 17. Hewlett Packard Enterprise 18. IBM 19. Intel 20. LinkedIn 21. Mastercard 22. Mercedes Benz23. Microsoft 24. Nike 25. Oracle 26. PayPal 27. Pinterest 28. Qualcomm 29. SAP 30. Spotify 31. Tesla 32. Toyota
    SAP, Microsoft, Workday, Servicenow, ADP, Google Apps, box, Oracle
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm11%
    Comms Service Provider8%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Financial Services Firm12%
    Government10%
    Retailer8%
    Company Size
    REVIEWERS
    Small Business33%
    Midsize Enterprise27%
    Large Enterprise40%
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise15%
    Large Enterprise56%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise15%
    Large Enterprise64%
    Buyer's Guide
    Customer Identity and Access Management (CIAM)
    April 2024
    Find out what your peers are saying about Auth0, Omada, Ping Identity and others in Customer Identity and Access Management (CIAM). Updated: April 2024.
    770,428 professionals have used our research since 2012.

    Auth0 is ranked 1st in Customer Identity and Access Management (CIAM) with 14 reviews while Salesforce Identity is ranked 8th in Customer Identity and Access Management (CIAM) with 4 reviews. Auth0 is rated 8.2, while Salesforce Identity is rated 7.8. The top reviewer of Auth0 writes "Has good documentation but improvement is needed in MFA and application configurations ". On the other hand, the top reviewer of Salesforce Identity writes "Adheres to the data privacy regulations of each region, easy to learn and offers strong security features ". Auth0 is most compared with Microsoft Entra ID, Amazon Cognito, Frontegg, Cloudflare Access and WSO2 Identity Server, whereas Salesforce Identity is most compared with SailPoint IdentityIQ, Okta Workforce Identity, Microsoft Entra ID, Saviynt and SAP Customer Identity and Access Management.

    See our list of best Customer Identity and Access Management (CIAM) vendors.

    We monitor all Customer Identity and Access Management (CIAM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.