We compared Auvik and IBM SevOne Network Performance Monitoring across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Auvik excels in SNMP and WMI communication, syslog centralization, and live topology mapping. The solution offers NetFlow monitoring as well as backup and configuration management. IBM SevOne NPM users like its modular design, performance management reports, and real-time insights. The solution is also praised for its SNMP data collection and integration with ITSM solutions.
Room for Improvement: Auvik users would like more flexibility to customize reporting and dashboards. Reviews also suggested improvements in probe deployment and integration with third-party products. IBM SevOne NPM could benefit from better SD-WAN capabilities and live maps. Users say the solution could also improve its AI/ML modules and provide more actionable insights.
Service and Support: Auvik's customer service is highly rated. Users said it’s convenient to contact support through the platform, and responses are fast. Some noted that problems are typically resolved in a single phone call without the need to escalate. Customers reported generally positive experiences with IBM customer service, praising the support team's availability and responsiveness. However, some users said they would rather not have to rely so heavily on support for upgrades.
Ease of Deployment: Auvik's setup is simple, fast, and customizable, with clear instructions. The setup process for IBM SevOne NPM is described as quick and uncomplicated, although some users may require extra configuration.
Pricing: Auvik’s pricing structure is considered reasonable and competitive. Licensing is based on the number of billable devices, and users have control over which devices are billed. IBM SevOne NPM is seen as costly, particularly for smaller businesses.
ROI: Auvik users said the solution saves time, improves efficiency, and reduces costs through automation and better insights. IBM SevOne NPM offers features such as device maintenance and out-of-the-box reports that contribute to its value.
Comparison Results: Auvik is a user-friendly option for network monitoring and troubleshooting. The solution stands out for its support and ease of navigation. Users like its topology maps and centralized log information. Some users noted that Auvik’s dashboard could be more customizable and suggested that it could improve probe deployment. IBM SevOne NPM stands out for its real-time insights, integration capabilities, straightforward setup, and top-notch customer service. Users say the solution could improve its AI/ML capabilities and lower its pricing to be more affordable for smaller businesses.
"We can manage the entire system across the network and troubleshoot the pain points."
"The best feature is the ease of setup. Auvik immediately scans and finds everything. It automatically connects to multiple devices with a single set of credentials."
"One of the most valuable features is the remote monitoring. It monitors the egress and ingress bandwidth and you can add custom rules to monitor if something is wrong. You can also add your own metrics if needed."
"I like the fact that it's easy to set up and learn our network. I've used some other systems where it takes a lot of time and effort to manage the monitoring system, so you get what you put into it. The nice thing about Auvik is that you put the credentials in, put the agent on the network, and it just does its thing. It sets up alerts that you would most likely turn on anyway without even having to do it. If you add another new device to the network, it detects it and sets alerts up for that device. With the other systems that I've used, I had to manually add those devices in and manually set the alerts for new devices. I like that it's an almost set-it-and-forget-it sort of system."
"I like Auvik's alerts. We can configure the alerts for a specific timeframe, i.e., we can set it to alert us when devices have been offline for a specific amount of minutes. If a device or port is flapping, we can ignore it or allow only the first alert to come in and mute the subsequent alerts."
"The most valuable features of Auvik are the alerting and monitoring. Those functions mean it easily more than pays for itself. I have it integrated with Slack with multiple channels set up for our IT office. When just about any part goes down that I have assigned in the alerting portion, it will let the right people know within minutes."
"The configuration management is the most valuable feature. I worked at an MSP before where they didn't have something collecting network device configurations. It was basically up to the technician who did it last, and you never knew if they saved a copy or not. Auvik makes that a lot more automated so we don't have to worry, if a device dies, that we don't know how it was configured."
"The network mapping, the logical layout, is the part that I love the most, showing what switch is connected to what switch. I couldn't live without it. That is the big selling point for me."
"The appeal lies in the unified dashboard, providing a single view encompassing all aspects of my network."
"With this tool it is interesting to show the info to the client and explain where the traffic is."
"SevOne provides support for all universal connectors. They internally work with other data sources to get features implemented. We have an SD-WAN implementation and use other app data to monitor performance. If you pull that data into one centralized location, that is very useful for management."
"Flexible architecture: You can extend the system and its capacity by attaching another cluster pair."
"Data Insight reporting tool is the most valuable feature. They came up with it a couple of years ago. The most pleasing factor is the dark theme. You don't have a white background. It has templates that you can create for all kinds of reports that you can hit on the fly. It's much better printing of the reports. If you want to send PDFs to people, the reports are actually decent. Whereas for years, the old architecture of the PDFs was rubbish and even our customers said, "We have to manipulate your PDFs because they all have bad margin breaks. SevOne fixed that a couple of years ago with the new Data Insight. It's fantastic."
"It's a great solution for highlighting and discovering useful information regarding our network's elements."
"The feature that I have found most valuable is the scale-up and scale-down. The scale-up is an operation where the CPU boosts-up and then the memory will boost-up. That works awesomely."
"It's given us the ability to create various real-time network performance reports and distribute them to any colleague who can access these reports immediately."
"The network data collection has been very flexible for us. It's been thorough in areas that were lacking. They have a team that I've worked with to add other pieces to it. So if it's missing something out of the box, they work with me to add it. I was able to collect that data. It's not perfect, but it's pretty thorough."
"The Wi-Fi side needs improvement."
"The search could be slightly more intelligent. If I type in "Dell" and put an extra "L," Auvik doesn't give a suggestion, "Did you mean 'Dell?'" I have to fix that."
"When mapping complex network architectures or nonstandard things, the map doesn't always accurately reflect reality. Sometimes the interface is pretty sluggish. It's much worse if the customer environment is relatively large and complex. But even if you split a site that's large into a couple of multi-sites, The performance is still a bit slow sometimes."
"Recently, the map performance has become incredibly slow, even for small maps. For example, simply changing a device type can take up to five or ten minutes to reflect the change."
"The deployment could be better. It's something that we've done recently. Auvik uses something called a collector, and I added a collector to our main site. I only added it to the main site, but when it came to adding additional sites because this was in the testing phase, I had to reconfigure that collector. It wasn't overly clear about how to do that and how to share. They call it sharing a collector. I had to mess around a bit to reconfigure that collector and add some new sites."
"When we configured our network, there were some mismatches between the automatically-detected network topology and the actual topology. Some of the devices were not detected or were not supported by Auvik. We were able to manually modify things and everything has worked well since then."
"Implementing a configurable dashboard for the network map would enhance user experience in this regard."
"I would like to be able to get a little bit more granularity in turning on and off alerts because I get flooded with alerts. It gives too much information at times."
"We had some issues with the licensing. You need to pay for premium to use NetFlow, and we had a problem with them counting the same device multiple times for licensing purposes. It was a little frustrating because the Auvik database in the background didn't see it as a single device even though it came from the same critical hardware and only had one serial number. However, it was in different groups, so it was counted two or three times. It took a while to work with the accounting team to get that sorted."
"The customizations are very hard. The person doing it has to be very good at analytics and has to be very good in all languages"
"I would like to see live maps as an added feature. Also, build modules on AI and EML to provide better data insights that would proactively tell us what we should be looking after."
"The one area with room for improvement is probably administration. They added data insights to make a better user experience, but I'd like to see some improvements in the way the system's administered."
"SevOne should work with the graphs legend functionality."
"We previously have had discussions on some reporting enhancements. So, we raised a feature request, which was delivered from SevOne."
"One area that requires a little bit of improvement is the topology of visualization and being able to map out connections, end-to-end. It's able to do that, but it's not as impressive as we would like it to be. We would like to understand the different interface types and the connection points better, through the visualization. Heatmaps also need further development."
"The tool needs improvement in non-Cisco SD-WAN."
"The user management features need to be improved. It would be nice if we had more granular control, or layers of control, out of the box."
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Auvik Network Management (ANM) is ranked 3rd in Network Monitoring Software with 133 reviews while IBM SevOne Network Performance Management (NPM) is ranked 41st in Network Monitoring Software with 52 reviews. Auvik Network Management (ANM) is rated 8.8, while IBM SevOne Network Performance Management (NPM) is rated 8.6. The top reviewer of Auvik Network Management (ANM) writes "Enables us to get on top of issues before they become an outage". On the other hand, the top reviewer of IBM SevOne Network Performance Management (NPM) writes "We can get a new vendor certified and monitored in our system significantly faster than before". Auvik Network Management (ANM) is most compared with PRTG Network Monitor, LogicMonitor, SolarWinds NPM, Meraki Dashboard and Zabbix, whereas IBM SevOne Network Performance Management (NPM) is most compared with Instana Infrastructure Monitoring, LogicMonitor, SolarWinds Network Device Monitor, Splunk Enterprise Security and SolarWinds NPM. See our Auvik Network Management (ANM) vs. IBM SevOne Network Performance Management (NPM) report.
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