We performed a comparison between Avast Business Hub and ConnectWise Automate based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Avast as a product is as easy as it gets - everything is outlined and transparent in terms of licensing."
"The solution can scale well."
"It's straightforward to set up."
"It warns you if there is a threat and it's perfect because it runs in the background and doesn't interfere with anything."
"It's not heavy on the system."
"The solution is easy to use."
"The ease of deployment and the command center that they have are the most valuable. It is basically self-monitoring. It doesn't require that much tinkering after you deploy or install."
"The performance is good compared to other products that slow down the laptop, post-installation."
"It's definitely improved the help-desk servicing, et cetera."
"This product saves us a lot of time and increases our efficiency."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"The database is great. It's a nicely ordered database."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"Maybe they could improve the capability to be multi-tenant."
"The implementation is nice and easy."
"Remote access and detailed monitoring help us support our equipment."
"The solution could improve by providing more security."
"I would like to see better protection and more spyware included with the free version."
"Where I have faced a challenge is on the reporting. I would like to see something that provides information regarding the next month or quarter, in terms of reporting."
"It reduces network and bandwidth speed."
"It should have proper and timely updates to deal with new viruses as they come onto the market."
"It could have a 10,000-feet overview of the whole infrastructure because the software is easily installable on the whole infrastructure and not just the infrastructure, but also the workstation themselves. I would love to have a 360 view of the whole network and basically see from where a test is coming, and if there is an instance in the cloud that is actually misbehaving or if there is a workstation that is infected and stuff like that. It can also have some kind of AI to detect all those things and then cut off the connection from that machine. In Cortex, you can link the logs, reports, and all that stuff. You can also see the full picture of when it happened, and you can trace it back all the way to a file or something else. I would like to see similar functionality in Avast Business Endpoint Protection."
"The accuracy of the scanner could be improved."
"Avast Business Endpoint Protection would be improved with more frequent updates."
"Technical support was helpful."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"Scheduling of automation could be improved and made more simple."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"The menu doesn't always load properly."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
Avast Business Hub is ranked 14th in Remote Monitoring and Management (RMM) with 12 reviews while ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews. Avast Business Hub is rated 8.2, while ConnectWise Automate is rated 7.4. The top reviewer of Avast Business Hub writes "Easy to scale, good reports, easy to install and has excellent support". On the other hand, the top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". Avast Business Hub is most compared with HP Wolf Security, Microsoft Defender for Endpoint, CrowdStrike Falcon, Microsoft Defender for Business and Cortex XDR by Palo Alto Networks, whereas ConnectWise Automate is most compared with ConnectWise RMM, Kaseya VSA, NinjaOne, Microsoft Configuration Manager and Tanium. See our Avast Business Hub vs. ConnectWise Automate report.
See our list of best Remote Monitoring and Management (RMM) vendors.
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