We compared BackupAssist and MSP360 Backup across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: BackupAssist is a flexible solution that offers local and cloud backups. It also provides frequent updates and strong ransomware protection. MSP360 Backup offers a convenient way to track successful backups and detect any missing ones, eliminating the need for manual verification.
Room for Improvement: BackupAssist could enhance its innovation and support. The users say MSP360 Backup could benefit from improved integration, an expanded knowledge base, and faster restore time.
Service and Support: BackupAssist's customer service is commended for their expertise and the support provided during deployment. Customers have reported that MSP360 Backup has good technical support, but some say the level of detail required for the backup process is challenging.
Ease of Deployment: BackupAssist's setup process is straightforward and can be completed within a few days. Some reviewers have said that the setup process for MSP360 Backup is easy, while others found it complex.
Pricing: Users say BackupAssist is affordable compared to alternatives. They like having the option to buy additional features and find the support cost to be fair. MSP360 Backup is considered reasonably priced and cheaper than competing solutions, but there are additional costs for storage space.
ROI: BackupAssist users provided limited information about its ROI. To obtain accurate information, we recommend consulting user reviews or reaching out to the vendor’s sales team. Users provided no feedback on the ROI of MSP360 Backup.
Comparison Results: BackupAssist is commended for its user-friendly interface, regular updates, and reliable performance. At the same time, users say BackupAssist should strive to continue innovating and improving to avoid stagnation. MSP360 Backup has a user-friendly interface, supports consumer cloud drives, and offers good technical support, but some users have faulted the solution for its lack of integration and long restore times.
"We can configure the notifications themselves so that the right people get the notifications. This is very helpful. It allows key stakeholders to know if backups have happened and to remind each other to check the backups if something is not right."
"I have found that the backups are usually very successful."
"The most valuable features of BackupAssist are ease of use, configure is simple, and more importantly, ease of recovery. If you needed to do a complete system recovery or another recovery it is straightforward."
"I get my reports. It is generally very reliable. Unless there is a major change, it doesn't stop backing up. I've got my server room set up with everything connected to the same power, and I never have power issues or failures of backups because a sub-site has gone off."
"Provides connectivity to a lot of different cloud storage solutions."
"MSP360 Backup's most valuable feature is its backup interface."
"Block level transfers have significantly reduced the amount of time for transfers over some other solutions"
"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."
"The solution is simple to use and easy to configure."
"The most valuable feature of MSP360 Backup is its reliability."
"The best feature is that it's very user-friendly to do scheduled backups and version maintenance."
"Technical support is very good."
"Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."
"Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."
"It stopped doing my backups after I did the last update on it."
"The solution needs a dashboard or some form of central control from which you can manage all backups."
"In the future I would like to see more support for Linux."
"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""
"Using the solution incurs additional charges for the device storage and backup which are not included in the service."
"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."
"The interface feels like it is targeted for end users who typically are looking for an all-in-one integrated push button solution. It would be better if the interface had a beginner mode and an expert mode."
"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."
"We could basically use just a more concise visual dashboard reporting on the status of the various machines."
"The graphics are looking a bit old and should be updated."
"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."
BackupAssist is ranked 27th in Backup and Recovery with 5 reviews while MSP360 Backup is ranked 48th in Backup and Recovery with 15 reviews. BackupAssist is rated 8.8, while MSP360 Backup is rated 8.0. The top reviewer of BackupAssist writes "Provides ransomware protection, does good reporting, and is close to perfect for our use case". On the other hand, the top reviewer of MSP360 Backup writes "The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support". BackupAssist is most compared with Veeam Backup & Replication and Acronis Cyber Protect, whereas MSP360 Backup is most compared with Veeam Backup & Replication, N-able Cove Data Protection, Acronis Cyber Protect, NinjaOne and Comet Backup. See our BackupAssist vs. MSP360 Backup report.
See our list of best Backup and Recovery vendors and best MSP Backup vendors.
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