We compared Barracuda Intronis Backup and NinjaOne across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Barracuda Intronis Backup is praised for its strong backup capabilities, user-friendly cloud management portal, and staff training opportunities. NinjaOne is highly regarded for its effective monitoring and management features, remote device management, and streamlined software deployments.
Room for Improvement: The Barracuda Intronis Backup could improve its integration, speed, and orchestration capabilities. NinjaOne could benefit from improved remote connectivity, enhanced reporting, a more user-friendly ticketing system.
Service and Support: Customers have consistently praised Barracuda Intronis Backup for their excellent and knowledgeable technical support. However, some reviewers reported challenges with escalation and communication within the support team. NinjaOne generally earned positive feedback for its customer service. Customers expressed satisfaction with issue resolution and comprehensive documentation. However, some reported slow responses from technical support.
Ease of Deployment: The setup process for Barracuda Intronis Backup is simple and involves configuring IP settings and connecting to Cloud Control. NinjaOne's setup is generally uncomplicated. It may take a few minutes or a full day, depending on the situation.
Pricing: Barracuda Intronis Backup provides a comprehensive and reasonably priced setup package. NinjaOne offers negotiable pricing based on the number of devices, with discounted costs as the scale increases. However, some users perceive NinjaOne as costlier than alternatives.
ROI: Barracuda Intronis Backup provides added financial benefits and time efficiency. NinjaOne delivers a return over time by improving productivity.
Comparison Results: Barracuda Intronis Backup stands out for its extensive training resources and direct cloud mapping, but users would like to see better performance and integration. NinjaOne is praised for its ease of setup and valuable monitoring and management features. However, users say NinjaOne could do a better job optimizing internet connections and managing mobile devices.
"The scalability of the product is fine."
"It is very stable, and I'm very happy with this solution."
"It's a one-stop shop, meaning we just program and schedule the backups, decide what is being backed up, and then it automatically replicates and deduplicates."
"They are the best support that we have had so far. When you contact or email them, they are very quick to respond. They always have someone available for us. That's what we want as a customer, we want someone to listen to us."
"The main feature we like about Barracuda is that we can map devices directly to the cloud. It operates as a security device to run a backup of the cloud in case one of our physical machines goes down."
"The most valuable feature is unlimited data storage on the cloud. Even if the employee has left the company for a few years, the backup will still be maintained."
"Easy, immediate protection for data that is virtually infinitely scalable."
"Its interface is intuitive, and it is easy to use when I am restoring files. Barracuda does a really excellent job at compression, which makes it very efficient. Eight years later, I am only halfway through to the capacity, which is very good."
"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."
"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."
"Good at managing updates and for remote support."
"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."
"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."
"NinjaOne's best feature is its monitoring."
"The most relevant feature is the monitoring, which provides built-in tools for sending commands."
"The most important aspect of this tool is the security it provides our company."
"I would like to see the Live Boot feature extended to Hyper-V machines, in addition to VMware machines."
"The solution needs fine-grained backup capabilities to service individual users. But this is a minor issue considering all that the product does."
"When we manage the box physically, we don't have as much control as we do when we manage from the cloud. The best management is from the cloud."
"Barracuda works great for smaller network environments, which are not that complex. It is hardware-based with a Linux core, which you don't have access to, and a lot of stuff happens on the back-end. Even from a troubleshooting perspective, it is a bit challenging."
"Their technical support is not very good. You never know what they are doing and what is the issue. Customers need to know what is happening. This is our main concern and the only thing that can be improved in this solution. I would like to have more visibility about what is going on when something happens. I need to know what was done to solve the issue."
"Barracuda Backup could use some more integration."
"The web interface needs to contain a more up-to-date view of the hardware."
"The backup feature could be a bit simpler to utilize. They should make the process of backing up individual files simpler."
"I want NinjaOne to improve the reports."
"I would like to see more scripts for PowerShell commands."
"NinjaOne's pricing and user interface needs improvement."
"NinjaOne's reporting module is cumbersome."
"Lacks sufficient integrations with other PSAs."
"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."
"The NinjaOne distribution server is highly dependent on an active directory."
"The graphical user interface could be improved."
Barracuda Intronis Backup is ranked 5th in MSP Backup with 24 reviews while NinjaOne is ranked 4th in MSP Backup with 14 reviews. Barracuda Intronis Backup is rated 8.4, while NinjaOne is rated 8.0. The top reviewer of Barracuda Intronis Backup writes "Finding data to restore is much easier than rummaging through tapes to find backups". On the other hand, the top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". Barracuda Intronis Backup is most compared with Veeam Backup & Replication, Rubrik, Acronis Cyber Protect and Dell PowerProtect DD (Data Domain), whereas NinjaOne is most compared with Atera, N-able N-central, Microsoft Configuration Manager, LogMeIn Central and ConnectWise Automate. See our Barracuda Intronis Backup vs. NinjaOne report.
See our list of best MSP Backup vendors.
We monitor all MSP Backup reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
