We performed a comparison between BMC Helix ITSM and Dameware Remote Support based on real PeerSpot user reviews.
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BMC Helix ITSM is ranked 3rd in IT Service Management (ITSM) with 75 reviews while Dameware Remote Support is ranked 27th in Remote Access. BMC Helix ITSM is rated 8.0, while Dameware Remote Support is rated 8.6. The top reviewer of BMC Helix ITSM writes "The leading service management platform for delivering intelligent, user-centric experiences". On the other hand, the top reviewer of Dameware Remote Support writes "The Remote Support tool allows techs to link to off-network users, but the knowledge base lacks updated articles". BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and IBM Maximo, whereas Dameware Remote Support is most compared with Microsoft Remote Desktop Services, N-able Take Control, VNC Connect, ManageEngine ServiceDesk Plus and LogMeIn Pro.
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