We performed a comparison between BMC Helix ITSM and IDERA Uptime Infrastructure Monitor based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."In BMC, you can do absolutely anything. You can customize, you can configure, and you can customize and develop pretty much anything."
"With service requests, we have been able to give visibility to the business users."
"The most valuable features of BMC Helix ITSM are the ease to use and integration."
"Customer support is always fantastic and willing to help. No matter what time of day we have a problem."
"Currently, the Service Catalog has the most value to it. Mainly, because we are able to offer IT functionality to non-IT people."
"MyIT is simple to use and its mobility is a big plus for our on the go users."
"We have seen year over year customer satisfaction improvement for the last five years."
"Our Change Management and Incident Management processes have been greatly improved."
"My organization can leverage IDERA Uptime Infrastructure Monitor to learn more about how clients perform because the solution lets you monitor and optimize devices and apply best practices."
"We have experienced outages, because some other customers did something on the same cluster that we share."
"Compared to ServiceNow, BMC Remedy is somewhat "closed." I can go to the ServiceNow website and learn everything there is to know about the product, and training is available. That really wasn't available with BMC Remedy."
"Maybe the upgrade process and the release between environments should to be more transparent for anyone to execute it."
"Some parts of the solutions are using the old interface."
"The notifications that the solution is providing are very helpful, they should keep improving them for the future."
"Support could be more skilled. We are wasting too much of our time debugging."
"Maybe it could be more simplified and easier to change the reporting point of view, like from a different vendor to another."
"SmartIT could include PR. This would help us greatly in bridging the gap between Remedy's views and SmartIT."
"What I want to improve in IDERA Uptime Infrastructure Monitor is the community aspect, where IDERA would provide customers with updates on functionalities, what comes next, what IDERA Uptime Infrastructure Monitor upgrades would be released, etc. I also want the sustainability of IDERA Uptime Infrastructure Monitor to improve."
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BMC Helix ITSM is ranked 3rd in IT Service Management (ITSM) with 75 reviews while IDERA Uptime Infrastructure Monitor is ranked 60th in Network Monitoring Software with 5 reviews. BMC Helix ITSM is rated 8.0, while IDERA Uptime Infrastructure Monitor is rated 8.0. The top reviewer of BMC Helix ITSM writes "The leading service management platform for delivering intelligent, user-centric experiences". On the other hand, the top reviewer of IDERA Uptime Infrastructure Monitor writes "It offers different licensing types that allow you to extend the services to clients; it lets you look into device performance and optimization and helps apply best practices". BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and IBM Maximo, whereas IDERA Uptime Infrastructure Monitor is most compared with Zabbix.
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