We performed a comparison between Clarity SM and Opsview based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The new xFlow interface that was introduced for Level 1 analysts really helps the them to achieve the best and fastest result for their users/customers."
"Right now, we are starting to be dependent on the CMDB a lot."
"We can search open and closed cases to find what we have done in other incidents."
"The UI is very user-friendly."
"Time sheets are a powerful tool."
"The view it provides into who's doing the work."
"You can customize it and make it work to the client's needs."
"This product has so many adjustment possibilities for many different clients."
"I am satisfied with the overall product since it works well…It is a stable solution."
"The most valuable feature of Opsview is the ability to clone the services when you're monitoring something out of the test setup."
"What was very compelling about OpsView was that we could dial out the noise and have meaningful and actionable alerts."
"It's a good solution. It covers all aspects of monitoring purposes."
"We use this solution for internal monitoring our own cloud platform because we are a public cloud provider. We also use it for monitoring purposes on behalf of our clients."
"Needs custom dashboards, without them it takes too long to view some information (though xFlow is an improvement)."
"We need a mobile solution. We are not using any mobile functionality for the product, but we think that this necessary."
"Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience."
"We would like to see them integrate more of a service catalog, which is more of an Amazon-type fill in your bucket, then sign in, once you decide what you want."
"When I am reviewing an incident, sometimes there is too much information on the same screen and it is difficult to discern what is of value."
"If I had to choose, it would be more around the user interface than the mobile experience."
"The UI needs to be upgraded."
"We would like the CMDB to be populated automatically. At the moment, everything is manually created."
"In a future release, we would like to have Observ for AI. Any AI and intelligence it can add to the monitoring is obviously beneficial. We would also like to have automated callouts."
"Pricing and a few certain aspects in the solution needs to be improved."
"Some of the graphics on Opsview could be improved."
"Maybe the graphical representation can be improved. It can be enhanced for better visualization. It could be a little better. And the graph center can be improved."
"Customized reporting can be improved."
Clarity SM is ranked 21st in IT Service Management (ITSM) with 107 reviews while Opsview is ranked 13th in Server Monitoring with 24 reviews. Clarity SM is rated 7.8, while Opsview is rated 8.6. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of Opsview writes "Responsive and easy to customize alerts for, while being priced similarly to its competition". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, ManageEngine ServiceDesk Plus and Agiloft ITSM ITIL Service Desk Suite, whereas Opsview is most compared with OP5 Monitor, Zabbix, Nagios XI, Instana Infrastructure Monitoring and SCOM.
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