We performed a comparison between New Relic and Broadcom DX Application Performance Management based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic emerges as the preferred choice over Broadcom DX APM due to its versatile features, accurate alerts, better UI, simpler setup process, and more reasonable pricing. While both products have mixed reviews on customer support, New Relic has a wider range of positive feedback. Some users find Broadcom DX APM to be expensive compared to New Relic.
"The executive dashboard we created gives a lot of visibility. There's no working on something for a little bit before someone knows."
"The deployment was easy."
"WAS GC monitoring enhanced our application performance and DB SQL performance."
"Being able to pull in and merge the infrastructure and application data."
"Cross-VM transaction traces provide a complete "what happened where"."
"Scalable, stable, and easy to deploy APM tool which effectively monitors code-level visibility."
"Cross-platform business transaction tracing supports the ability to monitor end-to-end performance across the stack, providing granular insight into customer experience KPIs, which are a critical success factor for organizations."
"The deep-process instrumentation gave us an opportunity to understand application process performance in detail."
"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."
"We like the performance of the product."
"The initial setup is straightforward. It is easy to track and easy to follow."
"It is a software solution as a service, so I don't have to manage it on-premise."
"The most important thing is that it tells us where the latency in throughput and response time are."
"They have baseline level alerting."
"The simplicity of the dashboard is very good."
"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."
"The solution still needs the administrator of APM to know a lot more to configure and control everything. So it's a headache for the administrator to do the daily jobs."
"I would like to see intelligence, deep intelligence or deep analytics."
"In order for the tool to be successful, at least in our organization, it will need to have more self-serve features for implementation, instrumentation, and then modification of metric data from the APM."
"The technical support is very poor."
"What comes to mind when you speak of a room for improvement in Broadcom DX Application Performance Management is the infrastructure agent, but my company doesn't use it, so I can't say if it's really a problem or not, but it could be the container support or cloud support that could be improved in the solution. An additional feature I'd like to see in the next release of Broadcom DX Application Performance Management is for it to have one agent for cloud and one agent for legacy, with all features included."
"I think as we're all moving forward to automated deployments, it'd be nice to have that out-of-the-box with this product."
"Stability could actually be helped because it is a wrapper or an agent on our system. If we are having a bad day in production or if other resources are being utilized, then we will get get gaps in our monitoring system."
"Support could be much better."
"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
"It would help customers if there were an on-premises version available."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
More Broadcom DX Application Performance Management Pricing and Cost Advice →
Broadcom DX Application Performance Management is ranked 25th in Application Performance Monitoring (APM) and Observability with 161 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews. Broadcom DX Application Performance Management is rated 8.0, while New Relic is rated 8.6. The top reviewer of Broadcom DX Application Performance Management writes "Provides efficiency in migration and DAW but requires a high level of administrator knowledge for configuration". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Broadcom DX Application Performance Management is most compared with Dynatrace, AppDynamics, VMware Aria Operations for Applications, BMC TrueSight Operations Management and OpenText Diagnostics, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor. See our Broadcom DX Application Performance Management vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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AppDynamics, New Relic & CA Technologies?
It all depends on the problems you want to solve. They all have their strengths. CA is long in the tooth (old) and with NetQoS has new life being pushed into it, but making it all fit is a challenge. Also with CA you may have to open up the applications to add some other custom monitoring of application package names/methods if you want more detail than out of the box.
Understanding the full flow of a transaction when it talks to other transactions was our key to understanding why we had issues. The Riverbed family of products enabled that for us but even that required work on our part to further decode the MQ traffic better than they did. It went into the MQ Black box, and came out, but did not reveal what happened inside the box. There were requests inside the box that went elsewhere. Those had not been picked up with the tool.
Cons for all of them are that they only sample transactions and can't follow a single user from their device all the way through to the backend database or mainframe. Best using dynaTrace if you want true 100% end to end monitoring.
Saluting Mike, Richard for your sound advice!
Henry
I have found Dynatrace to be much better. It integrates with more tools than any of the 3 listed above.
From my experience with CA Wily, it's more expensive and requires a long implementation, it is also less flexible.
We did not consider New Relic because we did not want to have our sensitive data hosted in the cloud. Not acceptable in our business.
AppDynamics offered a short implementation time, immediate satisfaction and only required fine-tuning afterwards. Also the pricing was lower then CA Wily.
All three are good tools for monitoring web application transactions. Of course, CA has a much broader set of capabilities than the other two - can monitor networks, servers, databases, etc. AppDynamics provides a product that you can use in-house. NewRelic is only a SaaS offering. Which of these is best for you - depends on what you need. If you already have CA deployed, you are probably looking at just web transaction monitoring then. AppDynamics and NewRelic are more current in this area than CA Wily.