We performed a comparison between New Relic and Broadcom DX Application Performance Management based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic emerges as the preferred choice over Broadcom DX APM due to its versatile features, accurate alerts, better UI, simpler setup process, and more reasonable pricing. While both products have mixed reviews on customer support, New Relic has a wider range of positive feedback. Some users find Broadcom DX APM to be expensive compared to New Relic.
"It covers from mainframe, all the way to dotcom, for example. CA currently covers Amazon, Microsoft Azure, Office 365 monitoring."
"Now, we know we have a problem, because there is a primary layer of alerting or metrics monitoring put in place, that is the good part."
"It's a very stable product."
"Being able to pull in and merge the infrastructure and application data."
"The configuration and the manager tool are good features."
"We make custom dashboards for our development areas so they can understand how busy traffic affects their application with traffic. They can see how traffic directly affects their application in positive or negative ways."
"If we see something that we need to change or monitor, we can get it scripted pretty quickly."
"If there's something that you really need to get at that doesn't come out of the box, you can pretty easily put together some custom metrics and get those in place."
"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"It has a simple initial setup."
"Server uptime is its most valuable feature."
"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."
"It is a software solution as a service, so I don't have to manage it on-premise."
"Java Console uses too much memory."
"Documentation needs to be centralized."
"We need more capabilities to analyze the information that tools collects; for example, using artificial intelligence, or something like that."
"As applications move to the cloud, we need more cloud-based solutions from CA APM. This is currently unavailable."
"The APM upgrade procedure is a bit complicated with compatibility issues which can emerge like between agents and EM/Collectors."
"Technical support is slow to respond and also asks redundant questions."
"With respect to SQL monitoring, it would be nice to have a little more information because it doesn't provide the full statement all of the time."
"We enountered stability issues. They were mitigated by performance tuning within infrastructure."
"It would help customers if there were an on-premises version available."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."
"The price could improve."
"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."
More Broadcom DX Application Performance Management Pricing and Cost Advice →
Broadcom DX Application Performance Management is ranked 25th in Application Performance Monitoring (APM) and Observability with 161 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews. Broadcom DX Application Performance Management is rated 8.0, while New Relic is rated 8.6. The top reviewer of Broadcom DX Application Performance Management writes "Provides efficiency in migration and DAW but requires a high level of administrator knowledge for configuration". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Broadcom DX Application Performance Management is most compared with Dynatrace, AppDynamics, VMware Aria Operations for Applications, BMC TrueSight Operations Management and OpenText Diagnostics, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor. See our Broadcom DX Application Performance Management vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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AppDynamics, New Relic & CA Technologies?
It all depends on the problems you want to solve. They all have their strengths. CA is long in the tooth (old) and with NetQoS has new life being pushed into it, but making it all fit is a challenge. Also with CA you may have to open up the applications to add some other custom monitoring of application package names/methods if you want more detail than out of the box.
Understanding the full flow of a transaction when it talks to other transactions was our key to understanding why we had issues. The Riverbed family of products enabled that for us but even that required work on our part to further decode the MQ traffic better than they did. It went into the MQ Black box, and came out, but did not reveal what happened inside the box. There were requests inside the box that went elsewhere. Those had not been picked up with the tool.
Cons for all of them are that they only sample transactions and can't follow a single user from their device all the way through to the backend database or mainframe. Best using dynaTrace if you want true 100% end to end monitoring.
Saluting Mike, Richard for your sound advice!
Henry
I have found Dynatrace to be much better. It integrates with more tools than any of the 3 listed above.
From my experience with CA Wily, it's more expensive and requires a long implementation, it is also less flexible.
We did not consider New Relic because we did not want to have our sensitive data hosted in the cloud. Not acceptable in our business.
AppDynamics offered a short implementation time, immediate satisfaction and only required fine-tuning afterwards. Also the pricing was lower then CA Wily.
All three are good tools for monitoring web application transactions. Of course, CA has a much broader set of capabilities than the other two - can monitor networks, servers, databases, etc. AppDynamics provides a product that you can use in-house. NewRelic is only a SaaS offering. Which of these is best for you - depends on what you need. If you already have CA deployed, you are probably looking at just web transaction monitoring then. AppDynamics and NewRelic are more current in this area than CA Wily.