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ChatX Live Assist 365 vs Zendesk Chat comparison

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CafeX Communications Logo
ChatX Live Assist 365
235 views|121 comparisons
Zendesk Logo
Zendesk Chat
Read 2 Zendesk Chat reviews
55 views|37 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Live Chat
May 2024
Executive Summary

We performed a comparison between ChatX Live Assist 365 and Zendesk Chat based on real PeerSpot user reviews.

Find out what your peers are saying about 3CX, CafeX Communications, LiveChat and others in Live Chat.
To learn more, read our detailed Live Chat Report (Updated: May 2024).
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770,428 professionals have used our research since 2012.
Featured Review
Use ChatX Live Assist 365?
Bahati Asher Faith
Great live chat capabilities, useful customizations, and helpful social media assistance functionality
Having a live chat on our website has helped us a lot to communicate with our customers whenever they need support from us. It is helping us to... Read more →
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What do you like most about Zendesk Chat?
Top Answer:Having a live chat on our website has helped us a lot to communicate with our customers whenever they need support from us.
Read all 2 answers   →
What needs improvement with Zendesk Chat?
Top Answer:Zendesk is expensive for smaller businesses to use. This may affect the ROI of businesses that do not have a good budget. Technical support does not provide good support on time as you have to wait… more »
Read all 2 answers   →
What is your primary use case for Zendesk Chat?
Top Answer:I use the Zendesk Chat software to provide technical support to our clients on the website. They chat with us about their accounts and transactions. The software is so being used in internal… more »
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Ranking
2nd
out of 23 in Live Chat
Views
235
Comparisons
121
Reviews
0
Average Words per Review
0
Rating
N/A
4th
out of 23 in Live Chat
Views
55
Comparisons
37
Reviews
1
Average Words per Review
494
Rating
10.0
Comparisons
Also Known As
Zendesk Talk
Learn More
CafeX Communications
Zendesk
Overview

CafeX Live Assist provides customers live access to experts right from your website and apps with screen sharing, video chat, co-browse and more. It provides with a simple code to start co-browsing immediately from a browser or mobile app without installation and telephony integration. Unlike most co-browsing technologies, CafeX avoids sharing the Document Object Model (DOM) between the user and the expert, because DOM can create browser compatibility issues and lacks support for native mobile apps. CafeX's unique technology supports co-browsing on iOS and Android and avoids formatting inconsistencies between browsers. Live Assist ensures that sensitive information, fields and regions are hidden from the expert's view. This enterprise-ready solution also works with existing business collaboration systems to ensure IT investments are protected.

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

Sample Customers
JurisLink
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Buyer's Guide
Live Chat
May 2024
Download Free Report
Find out what your peers are saying about 3CX, CafeX Communications, LiveChat and others in Live Chat. Updated: May 2024.
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770,428 professionals have used our research since 2012.

ChatX Live Assist 365 is ranked 2nd in Live Chat while Zendesk Chat is ranked 4th in Live Chat with 2 reviews. ChatX Live Assist 365 is rated 0.0, while Zendesk Chat is rated 10.0. On the other hand, the top reviewer of Zendesk Chat writes "Great live chat capabilities, useful customizations, and helpful social media assistance functionality". ChatX Live Assist 365 is most compared with , whereas Zendesk Chat is most compared with Amazon Connect.

See our list of best Live Chat vendors.

We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.