Cisco CCX is ranked 4th in IVR Systems while Voxeo Prophecy is ranked 9th in IVR Systems. Cisco CCX is rated 9.0, while Voxeo Prophecy is rated 0.0. The top reviewer of Cisco CCX writes "Interactive voice response and automatic call distribution help to improve our customer service". On the other hand, Cisco CCX is most compared with Cisco Contact Center Enterprise, Genesys Cloud CX, NICE CXone, Nuance IVR and Five9, whereas Voxeo Prophecy is most compared with Nuance IVR and Convergys Intelligent Voice Portal.
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