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Cisco Finesse vs Cisco Webex Contact Center comparison

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Cisco Finesse
327 views|284 comparisons
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Cisco Webex Contact Center
Read 2 Cisco Webex Contact Center reviews
1,208 views|1,047 comparisons
100% willing to recommend
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Buyer's Guide
Contact Center Platforms
May 2024
Executive Summary

We performed a comparison between Cisco Finesse and Cisco Webex Contact Center based on real PeerSpot user reviews.

Find out what your peers are saying about Amazon Web Services (AWS), Genesys, Five9 and others in Contact Center Platforms.
To learn more, read our detailed Contact Center Platforms Report (Updated: May 2024).
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770,458 professionals have used our research since 2012.
Featured Review
Use Cisco Finesse?
Rayyan Saeed
A low-priced product that offers great scalability options
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "Price-wise, it is a cheap product, especially when compared to Microsoft Teams."

    • More Cisco Webex Contact Center Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about Cisco Webex Contact Center?
    Top Answer:The central management tool, Control Hub, holds significant value for the management team.
    Read all 2 answers   →
    What is your experience regarding pricing and costs for Cisco Webex Conta...
    Top Answer:Price-wise, it is a cheap product, especially when compared to Microsoft Teams.
    What needs improvement with Cisco Webex Contact Center?
    Top Answer:With the solution, I face issues when trying to use the screen share option. On Microsoft Teams, I can share the whole screen with the person I am meeting with and see every folder on the desktop… more »
    Ranking
    6th
    out of 37 in Contact Center Platforms
    Views
    327
    Comparisons
    284
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    4th
    out of 22 in Contact Center as a Service (CCaaS)
    Views
    1,208
    Comparisons
    1,047
    Reviews
    2
    Average Words per Review
    335
    Rating
    9.5
    Comparisons
    Also Known As
    CC-One, BroadSoft CC-One
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    Cisco
    Cisco
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    Overview

    Cisco enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time.

    The Cisco Webex Contact Center is a Software-as-a-Service (SaaS) offering that creates a single, global queue in the cloud from which to route omnichannel customer interactions to one or more teams, sites, or outsource partners.

    Sample Customers
    ZEISS
    AON, Office Depot, American Red Cross
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company14%
    Government13%
    Financial Services Firm12%
    Healthcare Company11%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Healthcare Company11%
    Financial Services Firm9%
    Government7%
    Company Size
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise11%
    Large Enterprise70%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise12%
    Large Enterprise68%
    Buyer's Guide
    Contact Center Platforms
    May 2024
    Download Free Report
    Find out what your peers are saying about Amazon Web Services (AWS), Genesys, Five9 and others in Contact Center Platforms. Updated: May 2024.
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    770,458 professionals have used our research since 2012.

    Cisco Finesse is ranked 6th in Contact Center Platforms while Cisco Webex Contact Center is ranked 4th in Contact Center as a Service (CCaaS) with 2 reviews. Cisco Finesse is rated 0.0, while Cisco Webex Contact Center is rated 9.6. On the other hand, the top reviewer of Cisco Webex Contact Center writes "A low-priced product that offers great scalability options". Cisco Finesse is most compared with Genesys Cloud CX and Amazon Connect, whereas Cisco Webex Contact Center is most compared with Amazon Connect, Five9, NICE CXone, Genesys Cloud CX and TTEC Humanify.

    We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.