Cloudflare is praised for its excellent customer service and security features like DDoS protection and WAF, while users have mixed opinions on pricing and areas for improvement like customer support response times and customization options. In contrast, Prisma Cloud offers competitive pricing, comprehensive security capabilities, and positive feedback on customer service.
The summary above is based on 145 interviews we conducted recently with Cloudflare and Prisma Cloud by Palo Alto Networks users. To access the review's full transcripts, download our report.
"The first thing that stood out was the ease of installation and the quick value we got out of the solution."
"The automation roles are essential because we ultimately want to do less work and automate more. The dashboards are easy to read and visually pleasing. You can understand things quickly, which makes it easy for our other teams. The network and infrastructure teams don't know as much about security as we do, so it helps to have a tool that's accessible and nice to look at."
"The vulnerability management modules and the discovery and inventory are the most valuable features. Before using Wiz, it was a very manual process for both. After implementing it, we're able to get all of the analytics into a single platform that gives us visibility across all the systems in our cloud. We're able to correspond and understand what the vulnerability landscape looks like a lot faster."
"With Wiz, we get timely alerts for leaked data or any vulnerabilities already existing in our environment."
"The solution is very user-friendly."
"Out of all the features, the one item that has been most valuable is the fact that Wiz puts into context all the pieces that create an issue, and applies a particular risk evaluation that helps us prioritize when we need to address a misconfiguration, vulnerability, or any issue that would put our environment into risk."
"The CSPM module has been the most effective. It was easy to deploy and covered all our accounts through APIs, requiring no agents. Wiz provides instant visibility into high-level risks that we need to address."
"Our most important features are those around entitlement, external exposure, vulnerabilities, and container security."
"It's very user-friendly."
"What I like best about Cloudflare is that my company can use it to trace and manage applications and monitor traffic. The solution tells you if there's a spike in traffic. Cloudflare also sends you a link to check your equipment and deployment and track it through peering, so it's a valuable tool."
"New and innovative way to protect the client's data."
"Cloudflare has many features."
"The DDoS protection is the most valuable aspect of the solution."
"We're using dynamic components to build flexible pages to create and manage Git merge requests for code and reviews."
"The solution offers the flexibility to control configuration rules."
"I like Cloudflare's application gateway and DDoS protection."
"The most valuable feature is the option to add custom queries using the RQL language that they supply so that we can customize the compliance frameworks to what we need to look for."
"One of the most valuable features is the compliance of RedLock, which we are using for any issues with security. It flags them and that's the primary objective of that feature."
"The policies that come prepackaged in the tool have been very valuable to us. They're accurate and they provide good guidance as to why the policy was created, as well as how to remediate anything that violates the policy."
"The support is excellent."
"It has a feature for customized security policy. I implement it in banking, health insurance, and other sectors, and every organization has its own customized policies and procedures. In Prisma Cloud, you can customize policies, and based on that, you can do monitoring."
"The most valuable feature is the continuous cloud compliance monitoring and alerting."
"I like Palo Alto's threat protection and Wi-Fi coverage. It has advanced features like DNS security and sandboxing. The automation capabilities are excellent."
"As a pure-play CSPM, it is pretty good. From the data exposure perspective, Prisma Cloud does a fairly good job. Purely from the perspective of reading the conflicts, it is able to highlight any data exposures that I might be having."
"The solution's container security could be improved."
"We're looking at some of the data compliance stuff that they've got Jon offer. I know they're looking at container security, which we gonna be looking at next."
"Wiz's reporting capabilities could be refined a bit. They are making headway on that, but more executive-style dashboards would be nice. They just implemented a community aspect where you can share documents and feedback. This was something users had been requesting for a while. They are listening to customer feedback and making changes."
"Given the level of visibility into all the cloud environments Wiz provides, it would be nice if they could integrate some kind of mechanism to better manage tenants on multiple platforms. For example, let's say that some servers don't have an application they need, such as an antivirus. Wiz could include an API or something to push those applications out to the servers. It would be great if you could remedy these issues directly from the Wiz platform."
"We wish there were a way, beyond providing visibility and automated remediation, to wait on a given remediation, due to a critical aspect, such as the cost associated with a particular upgrade... We would like to see preventive controls that can be applied through Wiz to protect against vulnerabilities that we're not going to be able to remediate immediately."
"The only thing that needs to be improved is the number of scans per day."
"The reporting isn't that great. They have executive summaries, but it's only a compliance report that maps all current issues to specific controls. Whether you look at one subscription or project, regardless of the size, you will get a multipage report on how the issues in that account map to that control. Our CSO isn't going to read through that. He won't filter that out or show that to his leadership and say, "Here's what we're doing." It isn't a helpful report. They're working on it, but it's a poor executive summary."
"We would like to see improvements to executive-level reporting and data reporting in general, which we understand is being rolled out to the platform."
"Support response time could be improved."
"One area of improvement is in the Access Rules. Hypothetically, if we wanted to block or challenge traffic outside of the United States, the only way to currently do that (as far as I know) is to enter every single country outside of the United States. That could be a labor intensive job. A solution could be to enable users to create a rule where traffic is only allowed within a certain country."
"Although I think it's quite good, it doesn't provide me with all the features I would expect to have if I were using Imperva."
"It would be good if Cloudflare could have more servers for better traffic routing or an increase in the traffic routed. This is what I'd like to improve in Cloudflare."
"Cloudflare could offer a better view or maybe dashboards of the main resources used in the client."
"For the free and Pro plans, Cloudflare could use a simple bot to provide information to users. This would improve support, especially for less advanced users who utilize the free components."
"I would like Cloudflare to offer a dedicated account manager for large enterprise clients like us."
"The pricing could be improved."
"The dashboard can be created at the user level instead of the cloud account level, which will help save time."
"The user interface should be improved and made easier."
"Prisma Cloud's dashboards should be customizable. That's very important. Other similar solutions are more elastic so you have the power to create customized dashboards. In Prisma Cloud, you cannot do that."
"Based on my experience, the customization—especially the interface and some of the product identification components—is not as customizable as it could be. But it makes up for that with the fact that we can access the API and then build our own systems to read the data and then process and parse it and hand it to our teams."
"One of the main backlogs in their development is in the area of integration. For example, we have ServiceNow in place for ticket management and Prisma Cloud is supposed to send closure emails for incidents. But from time to time, it fails to do so. We have several other mismatches between Prisma Cloud and ServiceNow."
"The UI is the worst."
"The integration of the Compute function into the cloud monitoring function—because those are two different tools that are being combined together—could use some more work. It still feels a little bit disjointed."
"A better correlation between the multiple products Prisma Cloud contains would be crucial. It would reduce the time spent looking at reports and enable you to get all the actionable insights across products. I think that Palo Alto is working on it, but they need to work faster because it doesn't make sense to have all these products in a single pane of glass without any correlation between them."
More Prisma Cloud by Palo Alto Networks Pricing and Cost Advice →
Cloudflare is ranked 11th in Cloud Security Posture Management (CSPM) with 56 reviews while Prisma Cloud by Palo Alto Networks is ranked 1st in Cloud Security Posture Management (CSPM) with 83 reviews. Cloudflare is rated 8.4, while Prisma Cloud by Palo Alto Networks is rated 8.4. The top reviewer of Cloudflare writes "It's easy to set up because you point the DNS to it, and it's working in under 15 minutes". On the other hand, the top reviewer of Prisma Cloud by Palo Alto Networks writes "The dashboard is very user-friendly and can be used to generate custom RQL based on user requirements". Cloudflare is most compared with Akamai, Azure Front Door, Imperva DDoS, Microsoft Azure Application Gateway and AWS Shield, whereas Prisma Cloud by Palo Alto Networks is most compared with Microsoft Defender for Cloud, Aqua Cloud Security Platform, AWS Security Hub, CrowdStrike Falcon Cloud Security and AWS GuardDuty. See our Cloudflare vs. Prisma Cloud by Palo Alto Networks report.
See our list of best Cloud Security Posture Management (CSPM) vendors.
We monitor all Cloud Security Posture Management (CSPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
