We performed a comparison between CyberArk Privileged Access Manager and TSFactory RecordTS based on real PeerSpot user reviews.
Find out what your peers are saying about CyberArk, Proofpoint, Amazon Web Services (AWS) and others in User Activity Monitoring."We are able to rotate credentials and have privileged account access."
"All access to our servers by both staff and vendors is monitored and recorded."
"Performance-wise, it is excellent."
"The automatic rotation of credentials is probably the most useful feature."
"It is useful for protecting passwords. If you need to do access security management, you can first use the CyberArk console, and after that, you can connect the firewall interface or firewall command line. Similarly, if you need to do an RDP session, you need to first log in to CyberArk before connecting to the Windows RDP session. This way, the admin doesn't know the password, and that password is changed immediately. To change the password, you first discover the old password in the network, and after that, you can change the password."
"The most valuable feature of CyberArk Privileged Access Manager is the vault. I am satisfied with the interface and the documentation."
"I appreciate the ease of use for support analysts."
"CyberArk has resulted in a massive increase in our security footprint."
"We have used the Remote Desktop Protocol (RDP) and Citrix session recording features, and have found them to be extremely valuable."
"The turnaround time for technical support is lengthy."
"CyberArk Privileged Access Manager could improve the integration docking, it should have more layers. For example, integration with OpenShift."
"The solution should be able to mitigate internal threats"
"There is some stuff that we still have not fully integrated, which is our AIM solution. We are having all types of issues with it. I have been working with Level 3 support on it, but otherwise, from a functionality perspective, everything has been working except for the AIM solution."
"Their post-sale support area requires a big improvement. Customers cannot automate tickets directly with CyberArk. They have to come through the distributor or bring in partners who have access to the support portal. Basically, the support for post-sales implementation is there, but the role of CyberArk is very minimal. Customers have to rely on partners, which sometimes creates issues. Some of the vendors help you during the implementation process, but the CyberArk support team does not do that. They have 24/7 support for our region, but they help only if there is an emergency or there is a problem with their system. If the password vault is down or the system is down, they provide immediate attention. For almost everything else, they take more time to respond. They give low priority to service-related or migration-related questions."
"I would like to see better usability for non-technical people."
"Performance of PIM could be better and intended for usability as well as security."
"Our DevOps team is looking in the direction of cloud, because we are not in it today. We are hoping to build it with Conjur from the ground up."
"A built in utility that alerts when connections are made, either via RDP or ICA."
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CyberArk Privileged Access Manager is ranked 1st in User Activity Monitoring with 144 reviews while TSFactory RecordTS is ranked 6th in User Activity Monitoring. CyberArk Privileged Access Manager is rated 8.8, while TSFactory RecordTS is rated 9.0. The top reviewer of CyberArk Privileged Access Manager writes "Lets you ensure relevant, compliant access in good time and with an audit trail, yet lacks clarity on MITRE ATT&CK". On the other hand, the top reviewer of TSFactory RecordTS writes "Utilize support for installation. They are quick to respond, and quick at getting to the bottom of issues". CyberArk Privileged Access Manager is most compared with Cisco ISE (Identity Services Engine), Microsoft Entra ID, Delinea Secret Server, WALLIX Bastion and One Identity Safeguard, whereas TSFactory RecordTS is most compared with Ekran System.
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