We performed a comparison between CyberArk Privileged Access Manager and UserLock based on real PeerSpot user reviews.
Find out in this report how the two Access Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The threat analytics is an important feature."
"You can easily manage more than 4000 accounts with one PSM."
"With CyberArk, you can be fully confident that your existing accounts are secure. You will be 100 percent"
"Helped us meet our standards and requirements to help us comply with industry standards and banking regulations."
"The most valuable feature is that it always provides flexibility, password quality and one-time user check-in and check-out."
"The automatic password management is the most important feature. The second most important feature is the ability to enforce dual control on the release of those passwords. The combination of these two features is the most important thing for us because we can show that we're in control of who uses any non-personal account, and when they do so."
"Allows secure, logged access to highly sensitive servers and services."
"It improves security in our company. We have more than 10,000 accounts that we manage in CyberArk. We use these accounts for SQLs, Windows Server, and Unix. Therefore, keeping these passwords up-to-date in another solution or software would be impossible. Now, we have some sort of a platform to manage passwords, distribute the inflow, and manage IT teams as well as making regular changes to it according to the internal security policies in our bank."
"The most valuable features are two-factor authentication and real-time logon monitoring."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
"There is a lot of room for improvement in the report section. I also work on other tools, such as Thycotic, which allows you to create customized reports for your organization's needs. In CyberArk, there are limited reports, whereas in Thycotic or some of the other PAM tools, because the database is different, you can customize the report based on your needs through SQL queries."
"It should be easier to install. It is a comprehensive product, which makes it difficult to install. You need to have their consulting services in order to get it all installed and set up correctly because there is so much going on. It would be nice if there were an easier way to do the installation without professional services. I suspect they get a fair amount of their money from professional services. So, there is not a huge incentive."
"I would like to see is the policy export and import. When we expend, we do not want to just hand do a policy."
"I would love them to improve their UI customizing features."
"The web access piece needs improvement. We have version 9.5 or 9.9.5, and now we have to upgrade to version 10."
"I don't know if "failed authentication" is a glitch or if that was an update... However, since we are the CyberArk support within our organization, we need to know that the password is suspended and we won't know that unless we have the ITA log up. So when a user calls and says, "Hey, I'm locked out of CyberArk, I can't get into CyberArk," we have to go through all of these other troubleshooting steps because the first thing we don't think of right now is, "The account is suspended." It doesn't say that anymore."
"The usual workload is sometimes delayed by the solution."
"Tech support staff can be more proactive."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
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Earn 20 points
CyberArk Privileged Access Manager is ranked 1st in Privileged Access Management (PAM) with 142 reviews while UserLock is ranked 20th in Access Management. CyberArk Privileged Access Manager is rated 8.8, while UserLock is rated 10.0. The top reviewer of CyberArk Privileged Access Manager writes "Lets you ensure relevant, compliant access in good time and with an audit trail, yet lacks clarity on MITRE ATT&CK". On the other hand, the top reviewer of UserLock writes "Affordable, easy to use, and integrates well with Active Directory". CyberArk Privileged Access Manager is most compared with Cisco ISE (Identity Services Engine), Microsoft Entra ID, Delinea Secret Server, WALLIX Bastion and One Identity Safeguard, whereas UserLock is most compared with Cisco Duo, Microsoft Entra ID, Fortinet FortiAuthenticator and Silverfort. See our CyberArk Privileged Access Manager vs. UserLock report.
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