We compared Darktrace and Mimecast Email Security with Targeted Threat Protection based on our users reviews in five parameters. After reading the collected data, you can find our conclusion below:
Darktrace is highly regarded for its autonomous threat detection capabilities, stability, scalability, and straightforward setup. However, users have experienced challenges such as false positives, intricate configuration, and steep pricing. Mimecast stands out with its integration into Microsoft 365, customizable features, and effective email security. Nevertheless, users have encountered difficulties during the initial setup process, and there are concerns about being locked into the product and waning support. Pricing for Mimecast varies, with opinions ranging from reasonable to expensive. Although Mimecast's impact and return on investment may be minimal, it offers defense against external emails. Both products generally receive positive feedback for customer service and support, though there are suggestions for improvement.
"At the moment we are satisfied with this product. It's a stable, scalable, and resilient solution for us."
"Microsoft Defender for Office 365 is a stable solution."
"I like its investigation capabilities, as that is what is most important to me. It is fairly simple with a user-friendly interface."
"Some of the valuable features on the email side are anti-phishing, anti-malware, and Safe Links."
"Microsoft Defender for Office 365's most valuable feature is its performance."
"The risk level notifications are most valuable. We get to know what kind of intrusion or attack is there, and we can fix a problem on time."
"Threat Explorer is an invaluable tool for me, and it plays a crucial role in helping me discern the origins of various email campaigns, pinpointing where they emanate from, and identifying the individuals within our organization who are affected."
"It also gives the vulnerability status according to the versions you have selected. Let's say you have Google Chrome. It mentions the versions it has, and it updates. Within two hours of an update, it is reflected in the dashboard. That's really nice to have."
"Provides great network protection."
"The most valuable feature is the alerts. The alerts are meaningful. The event rolls up into meaningful and actionable alerts rather than just being noise."
"It has helped the organization to detect any malware affecting the machines...The network monitoring and the email monitoring features are very valuable for us."
"It is a stable solution."
"It is autonomous. So, it learns. It uses algorithms and AI to learn the common behavioral patterns on the network, and it is able to identify threats based on abnormal patterns."
"What I like about Darktrace, is that you can quickly identify threats."
"The most valuable features of Darktrace are its full capabilities. You have visibility of everything."
"The most valuable feature of Darktrace is the AI that detects abnormal network activity."
"It's good, it keeps the spam out."
"Due to our specialized use case, that HIPAA dictionary really comes in handy."
"The piece that is most valuable from the Mimecast standpoint will be the sandboxing feature."
"We like Mimecast's spam filtering. The email signature feature is also a big plus for our users."
"Email security is the most valuable feature of the solution."
"Mimecast certainly helped my customers reduce phishing emails."
"The solution is pretty straightforward to use and easy to set up."
"The setup was easy."
"The only thing they should improve is the licensing model. They should stop changing it. A year ago, the five features I mentioned were included in one product. Now, three of them are bundled into one product, and you have to pay extra for the other two. I don't mind paying extra, but I don't want them to change it every year or every six months. I need to know what I'm looking at and not worry about it next year."
"There is room for improvement in terms of reporting."
"They can improve their security in a way where a customer can know if all their attachments are safe or not to open through a report. The solution does its job perfectly, but it never reports to the customer whether those attachments have been stopped before or not."
"They have moved features from one console to another. Things have been moved around in the interface and it takes me time to find where certain features are."
"Microsoft should provide more documentation for users so they can self-educate. I would like to see more documentation for advanced security features."
"There needs to be an improvement in integrating the product to work across multiple operating systems, and to have better support for non-Microsoft file types."
"There's room for improvement regarding the time frame for retrieving emails."
"We noticed that from time to time, Microsoft's stability does have problems. Sometimes the service goes up and down. Sometimes they change without prior notice."
"It is expensive, but everything else has been great so far."
"The solution would benefit from automation. Currently, you have to know what you are searching for."
"The pricing model is a little too high and could be more flexible."
"Needs to improve its collaboration with local partners."
"It takes time to go through the interface and pick up things. If it were a more straightforward interface, then it would free up time."
"The dashboard and reporting for this solution could be improved as it is currently complex. The GUI for this solution could also be improved."
"The solution could be easier to use."
"In the next version, I'd like to see penetration testing."
"The attachment scanning feature doesn't work properly."
"The filtering needs more flexibility."
"Its pricing can be improved. It is a bit expensive."
"Many of our users complain that the system is blocking too many attachments. It's a good practice from a security perspective, but our users think Mimecast is doing too much. It might be something we'll have to adjust."
"I did have a problem with Mimecast. That is why I was looking for an alternative solution because their sender IP address gets poorly rated by Microsoft."
"While it's quick and easy, the initial setup could be more user-friendly."
"We have subscribed to an archival service, and yet, when we have to get our data out, we have to pay a fee to get our own data. They charge an extraction fee."
"The installation is not so straightforward."
More Microsoft Defender for Office 365 Pricing and Cost Advice →
Darktrace is ranked 11th in Email Security with 65 reviews while Mimecast Email Security is ranked 5th in Secure Email Gateway (SEG) with 23 reviews. Darktrace is rated 8.2, while Mimecast Email Security is rated 7.8. The top reviewer of Darktrace writes "Great autonomous support, offers an easy setup, and has responsive support". On the other hand, the top reviewer of Mimecast Email Security writes "It gives clients peace of mind and helps them educate their users about threats". Darktrace is most compared with CrowdStrike Falcon, Vectra AI, SentinelOne Singularity Complete, Cortex XDR by Palo Alto Networks and Cisco Secure Network Analytics, whereas Mimecast Email Security is most compared with Abnormal Security, Microsoft Exchange Online Protection (EOP), Check Point Harmony Email & Collaboration, Cisco Secure Email and Avanan. See our Darktrace vs. Mimecast Email Security report.
We monitor all Email Security reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.