We compared Datadog and LogicMonitor across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Datadog users like its customizable displays, error tracking, and advanced AI/ML capabilities. LogicMonitor stands out for its seamless integration with external applications, personalized dashboards, and efficient AIOps functionality.
Room for Improvement: Datadog could enhance its usability and reduce its learning curve. Users said integration was another pain point. LogicMonitor users have requested better dashboards, customizable alerts, and more automation. Some also suggested improvements in the solution’s AI capabilities.
Service and Support: While many users spoke highly of Datadog’s support team, others reported slow support responses, especially in the Asia-Pacific region. LogicMonitor's support team is praised for being helpful, knowledgeable, and responsive. The solution also offers learning resources and ample information to help users navigate and customize the platform.
Ease of Deployment: Datadog’s setup is considered straightforward, and users often receive help from a partner or vendor. LogicMonitor's initial setup is generally regarded as effortless. Users appreciated the vendor’s help during onboarding and the solution’s extensive documentation.
Pricing: Opinions about Datadog's price are divided. Some users found it costly, but others thought it was acceptable. Some said the pricing model could be clearer and better explained. LogicMonitor’s licensing model is based on the size of the environment. It is seen as a high-end solution with a high price tag and may be too costly for smaller organizations.
ROI: Users said Datadog saved them time and improved visibility into security blind spots. LogicMonitor users have seen an ROI in the form of increased visibility and shorter resolution times
Comparison Results: Datadog is praised for its customizability, easy setup, and robust AI features, but some users say it has room for improvement in areas like usability and integration. Datadog’s pricing and customer service received mixed reviews. LogicMonitor is a premium solution geared toward large enterprises, featuring smooth integration and advanced AIOps features. Users praised LogicMonitor for its painless setup process and excellent support, but some noted that the solution’s steep price tag might put it out of the range of smaller businesses and that it could improve dashboards and AI capabilities.
"We can manage the entire system across the network and troubleshoot the pain points."
"I don't have to worry about upgrades with the AWS version."
"The RUM solution has improved our ability to triage faster and hand more capabilities to our customer support."
"The interface and the integrations make it so easy to connect to the cloud or to the on-premise environment."
"The performance of Datadog is good."
"Datadog is providing efficiency in the products we develop for the wireless device engineering department."
"It is a good one stop location where we keep all our data for our infrastructure, and it's also easier to navigate between different things."
"The ability to send notifications based on metadata from the monitor is helpful."
"We have hundreds of microservices, and knowing how top-level requests weave throughout all of them is invaluable."
"The initial setup is very simple."
"LogicMonitor improved on-premises infrastructure monitoring in several ways. One key feature was dynamic resource allocation, although we didn't utilize it much in our system. The main functionalities we benefited from were email alerts, network mapping, and dashboards."
"The plugins are easy to integrate, and LogicMonitor provides these add-ons for vendors like VMware. It becomes very easy to integrate them and take the data sources."
"The most valuable feature is the visualization of the data that it is collecting. I have used many products in the past and they tend to roll up the data. So, if you're looking at data over long periods of time, they start averaging the data, which can skew the figures that you're looking at. With LogicMonitor, they have the raw data there for two years, if you are an enterprise customer. If you are looking at that long duration of data, you're seeing exactly what happened during that time."
"The concept of developing a dashboard template for ourselves, then cloning it for every single customer, and only having to change one piece of information, is a godsend. That's one of the strengths. We can develop a template that fits every customer and just change the information that is presented."
"The breadth of its ability to monitor all our environments, putting it in one place, has been helpful. This way, we don't have to manage multiple tools and try to juggle multiple balls to keep our environment monitored. It presents a clear picture to us of what is going on."
"We have very fine-tuned alerting that lets us know when there are issues by identifying where exactly that issue is, so we can troubleshoot and resolve them quickly. This is hopefully before the customer even notices. Then, it gives us some insight into potential issues coming down the road through our environmental health dashboards."
"One thing that's very valuable for us is the technical knowledge of the people who work with LogicMonitor. We looked at several products before we decided to use LogicMonitor, and one of the key decision-making points was the knowledge of the things that they put in the product. It provides real intelligence regarding the numbers that you see on the product, which makes it easy for us technical people to troubleshoot. Other products don't provide you with such information. You see a value going up, but you don't know what it means. LogicMonitor provides such information. For instance, if a value goes up, it says that it is probably because your disk area was too low."
"The Wi-Fi side needs improvement."
"All solutions have some area to improve, and in Datadog they can improve their overall technology moving forward."
"One area where I was really looking for improvement was the CSPM product line. I had really wanted to have team-level visibility for findings, since the team managing the resources has much more context and ability to resolve the issue, as the service owner. However, this has been added to the announcement in a recent keynote."
"The menu on the left is pretty dense (and I know it has to be). I never knew about the cmd+k functionality until recently. It would be helpful to offer more tips/cheat sheets to see handy shortcuts like that."
"They should continue expanding and integrating with more third-party apps."
"It could use some additional features when working with metrics like Grafana or like New Relic has. Datadog does not use library technologies like Dynatrace does. Datadog has machine learning too, but it does not have this option in all layers of monitoring like infrastructure service process in applications."
"It can have a more modernized pricing mechanism. We're actually working with them to figure out how to become more modular and have a better and more modernized pricing mechanism. The issue with Datadog is that you have to buy the whole suite of different products, and you kind of get stuck in the old utilization of 40% of their suite. Most organizations today break down between application development, networking, and security. Therefore, there should be a way to break down different modules into just app dev, infosec, networking, etc. Customers have various needs across their business lines, and sometimes, they're just not willing to have tools that they're not using 100%. AppDynamics is probably a little bit better in terms of being modular."
"The logging could be improved in the future."
"The sheer amount of products that are included can be overwhelming."
"Automated remediation of issues has room for improvement. I don't know how best to handle it, but I know that they're kind of working on it. I know there are some resources that can do automated remediation. I would like them to improve this area so it could be completely hands-free, where it detects an issue, such as, if a CPU is running high. There are ways to do it even now, but it's a bit more involved."
"Some more application performance type monitoring would be nice. For example, an APM type solution, which would not necessarily completely replace it, but be able to tie into to what we're seeing on the application performance side so we can correlate what's going on with the application versus the underlying infrastructure."
"Dashboarding capabilities could be enhanced. It is cumbersome, you must do it all at once, and then you must repeat the process every now and then."
"The process of upgrading some of the collectors has been a little bit confusing. I need to understand that better."
"LogicMonitor has good features, but the ease of use is a little bit confusing. Additionally, we are looking for workflow automation, which is a little bit tricky for LogicMonitor."
"LogicMonitor should improve its logging features. It can become expensive and should be cost-effective. It would be great to see prebuilt templates for alerting methods in LogicMonitor that are similar to the prebuilt dashboards. Currently, users have to build their alerting configurations."
"It needs better access for customizing and adding monitoring from the repository. That would be helpful. It seems like you have to search through the forums to figure out what specific pieces you need to get in for specific monitoring, if it's a nonstandard piece of equipment or process. You have to hunt and find certain elements to get them in place. If they could make it a bit easier rather having to find the right six-digit code to put in so it implements, that would be helpful."
"The ease of use with data source tuning could be improved. That can get hairy quickly. When I reach out for help, it's usually around a data source or event source configuration. That can get challenging."
Datadog is ranked 2nd in Network Monitoring Software with 137 reviews while LogicMonitor is ranked 16th in Network Monitoring Software with 25 reviews. Datadog is rated 8.6, while LogicMonitor is rated 9.0. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of LogicMonitor writes "We went from nothing to full visibility across our internal and external estates of equipment". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas LogicMonitor is most compared with ScienceLogic, SolarWinds NPM, Zabbix, OpsRamp and ControlUp. See our Datadog vs. LogicMonitor report.
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We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.