We performed a comparison between Datadog and PagerDuty Operations Cloud based on real PeerSpot user reviews.
Find out in this report how the two AIOps solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Because of our client focus, it is easy for us to sell. This is because it is easy to use and easy to set up."
"The seamless integration between Datadog and hundreds of apps makes onboarding new products and teams a breeze."
"The visibility into our network has allowed for quick diagnosis of failures, identification of underutilized or over-utilized resources, and allowed for cloud cost optimization opportunities."
"The ability to send notifications based on metadata from the monitor is helpful."
"The most valuable feature of Datadog is its logs."
"With Datadog I can look at the health of the technology stack and services."
"The most valuable aspect of the solution is the APM."
"The most valuable features of Datadog are the flexibility and additional features when compared to other solutions, such as AppDynamics and Dynatrace. Some of the features include AI and ML capabilities and cloud and analysis monitoring"
"The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts."
"PagerDuty is very stable and very reliable."
"The SMS pages and the mobile application are pretty much the top two features."
"The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs."
"Notification is the most valuable feature."
"It has scaled well for us."
"The most valuable features of PagerDuty are customization, access, policies, and different rules regarding the path of escalation. Additionally, it's easy to use and create overrides. For example, if you all are on a call for one week each, but somebody wants to go on PTO, the team needs to swap shifts in PagerDuty. This is easy to do by creating overrides to switch up the set schedules. It's very user-friendly in that aspect. It works well for monitoring and alerting."
"PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
"At the beginning, when we started throwing logs at it, there was a bit of hiccup. However, this was during their beta period, so hiccups were expected."
"One area where I was really looking for improvement was the CSPM product line. I had really wanted to have team-level visibility for findings, since the team managing the resources has much more context and ability to resolve the issue, as the service owner. However, this has been added to the announcement in a recent keynote."
"We need more integration functionality, including certain metrics integration."
"While the tool is robust with many different capabilities, users would greatly benefit from more examples in the documentation."
"If there were a more cost-effective manner of deploying the tool, we'd be more likely to adopt it more widely."
"There are things about it that we would like to be fixed, such as it is taking averages of average. This results in data that we don't expect."
"Datadog does not have the feature where you can monitor external websites or check the SSL secure for websites."
"The correlation between the logs and the metrics needs improvement as most cases, we might use another logging tool (that is cheaper in cost) which we then have to link together."
"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."
"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."
"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."
"I would like to see more content in the notification messages; although, that might be a configuration on our end."
"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."
"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."
Datadog is ranked 1st in AIOps with 137 reviews while PagerDuty Operations Cloud is ranked 8th in AIOps with 35 reviews. Datadog is rated 8.6, while PagerDuty Operations Cloud is rated 8.8. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and Everbridge IT Alerting. See our Datadog vs. PagerDuty Operations Cloud report.
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