We performed a comparison between Datadog and Spiceworks based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution has offered increased visibility via logging APM, metrics, RUM, etc."
"It is great that creating an incident is possible from Slack while having all the relevant data in Datadog."
"Going from viewing a metric to creating a monitor alerting on a metric is very easy."
"Datadog is easy to use and easy to deploy. It's a better solution compared to others on the market in terms of being budget friendly for our customers."
"The tool's deployment is easy."
"I like that you can build out a dashboard pretty quickly. There are some things that come out of the box that you don't really need to do, which is great because they're default settings."
"It helps us better manage our logs."
"The interface and the integrations make it so easy to connect to the cloud or to the on-premise environment."
"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."
"Helpdesk and inventory are both equally valuable, and they form the true core of the product."
"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."
"Tickets by e-mail, with actions by hastag."
"The solution is very stable. It's reliable and efficient."
"The solution is easy to use and easy to manage."
"Spiceworks is generic and free."
"It's easy to understand."
"More granular control over dashboard sharing. Timeboard sharing."
"Lacks some flexibility in the customization."
"Lately, chat support has a longer waiting time."
"The current way accounts are billed could be vastly improved - especially when involving multiple organizations across multiple accounts in combination with reserved commitments."
"While the tool is robust with many different capabilities, users would greatly benefit from more examples in the documentation."
"It would also be nice if we had more insight into our own usage of Datadog (agents and custom metrics). They provide a usage page which does help, but it is not in real-time."
"Could be a little more user friendly."
"The on-premise version is very difficult to upgrade."
"The SNMP sniffer requires a lot of work to get right."
"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."
"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."
"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."
"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."
"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."
"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."
"Having an integrated asset management tool, where I can plug in things that are offline, would be good."
Datadog is ranked 2nd in IT Infrastructure Monitoring with 137 reviews while Spiceworks is ranked 33rd in IT Infrastructure Monitoring with 47 reviews. Datadog is rated 8.6, while Spiceworks is rated 7.8. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows and categorization ". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow, Freshdesk and ManageEngine ServiceDesk Plus. See our Datadog vs. Spiceworks report.
See our list of best IT Infrastructure Monitoring vendors.
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