We compared Datadog and Splunk Enterprise Security based on our users reviews in five parameters. After reading the collected data, you can find our conclusion below:
Users have mixed opinions about the setup cost for Datadog, with some finding it expensive and others considering it reasonable. They recommend trying out the free plan before committing to a paid subscription. Similarly, some users find Splunk Enterprise Security to be expensive, particularly when handling large amounts of data. Splunk's pricing model, which is based on data processing capacity, can also be constraining. Therefore, when evaluating both products, it is important to take cost into consideration.
Users found Datadog to be beneficial in terms of time-saving, eliminating blindspots, and promptly identifying incidents. On the other hand, Splunk Enterprise Security's return on investment may be challenging to quantify, but it has proven to be crucial in addressing unforeseen issues and improving overall security.
The customer service for Datadog has been positively received, with users appreciating the helpfulness and responsiveness of the support team. They value the availability of 24/7 support. However, there have been occasional instances of slow or unresponsive support, especially in the Asia-Pacific region.
In contrast, the customer service for Splunk Enterprise Security has received both positive and negative feedback. Some users find the support team to be good and helpful. However, others express dissatisfaction with response times and believe that the support team lacks knowledge and care. Overall, there are areas that need improvement for both products in terms of customer service.
Comparison Results
In comparing Datadog to Splunk Enterprise Security, Datadog is praised for its user-friendly features, flexibility, and strong performance. It offers ease of use, effective dashboards and reporting capabilities, and centralized error reporting and log management. It also provides a wide range of integrations and is highly valued by development teams. However, there are areas where Datadog can improve, including usability, setup complexity, security features, and pricing clarity. On the other hand, Splunk Enterprise Security is appreciated for its easy deployment and learning, efficient log aggregation, data analytics, and user-friendly interface. Suggestions for improvement include enhancing user-friendliness, performance, pricing flexibility, and support responsiveness.
"It is easy to navigate the menu and create tests."
"The feature I have found most valuable is when I can reuse existing monitors and alerts for new dashboards."
"Having a clear view, not only of our infrastructure but our apps and services as well, has brought a great added value to our customers."
"The solution has offered increased visibility via logging APM, metrics, RUM, etc."
"Datadog helps us detect issues early on and helps in troubleshooting."
"I like the amount of tooling and the number of solutions they sold with their monitoring. Datadog was highly intuitive to use."
"The flexibility to create notebooks and dashboards and fully customize them gives us a lot of power to track the exact services and endpoints we are working on."
"We've been able to glean from the monitors what servers are down, and can alert the team in Slack."
"The correlation searches are most valuable just because we are able to do things like RBA."
"The flexibility of the search capability is most valuable. You can use it for more than just a basic log aggregator. It is powerful in that regard."
"Splunk is stable, and this is why many customers want it."
"You can check up on security from the dashboards."
"Search language is easy to understand and teach to new users."
"Splunk can extract all kinds of data. There's no limitation on what kind of structured and unstructured data one needs to extract — it can access any kind of data, including machine-generated data."
"Splunk has facilitated the correlation of information security logs to look for incidents which could cause damage to the company's infrastructure, as well as financial losses from leaks."
"It helps us uncover bottlenecks in the network."
"We need more visibility into the error tracking dashboard."
"It lacks consistency in the APIs."
"Datadog needs more local Asia-Pacific support, and if they don't have a SaaS solution in Asia-Pacific, they should offer an on-prem version. I'm told that's not possible."
"I found the solution to be stable, I did not experience any bugs or glitches. However, some of the managing team did."
"There is occasional UI slowness and bugs."
"Datadog is expensive."
"Delta traces on the Golang profiler are extremely expensive concerning memory utilization."
"As a new customer, the Datadog user interface is a bit daunting."
"It would be nice if they had a wizard to construct searches, including more complex searches that include math or statistics."
"Licensing costs can be a barrier for those with limited budgets."
"The security can be improved."
"The implementation and the scanning of the logs can be difficult."
"Make it easy to use and the cost cheaper. This will help all organisations to implement Splunk."
"Splunk can be an expensive solution. Technical support could be improved as well."
". Having a trial version or more training on Splunk would be helpful."
"We would like more integrations with other cloud products, not just AWS, e.g., Azure."
Datadog is ranked 2nd in Log Management with 137 reviews while Splunk Enterprise Security is ranked 1st in Log Management with 228 reviews. Datadog is rated 8.6, while Splunk Enterprise Security is rated 8.4. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Sentry, whereas Splunk Enterprise Security is most compared with Wazuh, Dynatrace, IBM Security QRadar, Microsoft Sentinel and AppDynamics. See our Datadog vs. Splunk Enterprise Security report.
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We monitor all Log Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
