We performed a comparison between Dynatrace and Sumo Logic Observability based on real PeerSpot user reviews.
Find out in this report how the two AIOps solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."You can always get in touch with support representatives and the developers if you want to, and you can get the solution directly from them. They are good about giving customer service, which I really like."
"It reduces our efforts to identify services failing in production."
"We have substantially lowered incidents in our organization."
"Its monitoring and key purpose capabilities are the most valuable. It provides the root cause of problems and helps peers join the war room."
"When collecting data with Dynatrace, we saw every single transaction that happened in real-time."
"Enables my performance engineer to recreate a problem and give the developers what's happening, where to go look, all the information they need to be able to find what the root cause is."
"PurePath gives a lot of flexibility in identifying issues and finding the flow of execution."
"It is very stable. The improvements that they keep making just make the tool more useful."
"Sumo Logic Observability presents a range of valuable features, including well-crafted dashboards and a diverse selection of helpful apps. However, personally, I don't hold a favorable opinion of the solution. While I don't struggle with writing queries, my main difficulty lies in recruiting competent individuals and ensuring their proficiency in utilizing the solution. This often leads to additional challenges and complexities. From my perspective, when compared to Microsoft Sentinel or even Splunk, Sumo Logic Observability has a steeper learning curve. One contributing factor to this disparity is the solution's long existence in the market compared to Synlogic. Nevertheless, I acknowledge that there are capable and knowledgeable professionals employed at Sumo Logic Observability. The effectiveness of the solution largely depends on how it is integrated into your internal operations and environment. Its utility and benefits can vary significantly. It is worth noting that organizations like the NSA and, I believe, the CIA used it in the past, primarily for rapidly searching and analyzing large volumes of data. To leverage its capabilities effectively, you must determine how to tailor it to your specific needs."
"The solution allows multiple groups to converge on a unified platform, allowing for different utilization by various teams."
"I have not seen any stability issues in the product."
"The product is easy to learn."
"Alerting and consistency are key. We have different tiers with log collectors, and continuous querying provides near-real-time updates. It's almost like instantly when something happens, like pending transactions or error fees. This helps reduce incident resolution time compared to waiting for thresholds on other platforms. We can continue logging in with them seamlessly and quickly get into action."
"There is still a certain amount of technical skills needed to be able to understand what you are seeing on it. You also need a large amount of technical or infrastructure skills to understand how and where to install it."
"The GUI has the most room for improvement. Sometimes, it can be a little cumbersome to find things and be able to create your own views, or be able to dig in and understand where things are."
"There is another challenge, which is in case of the Managed solution. In our old solution we could simply export the data as session data, and that would be imported and seen. Now, if we are using the Managed solution, then giving someone access to that solution is a challenge. We can handle it, but it's different than taking screenshots and saving that information the way we used to. The copy/paste features that were there in old application - because it was a fat app - were nice, compared to browser-based app, because you cannot really use those features anymore."
"They should provide a guide to arrive at the solution for non-super experts."
"Cloud monitoring is insufficient. We would prefer Dynatrace to make more partnerships with major cloud applications like Salesforce, C4C, etc."
"One thing I'm missing and that is the JMX from the MBeans, it's missing completely."
"The scalability is there, but it is a headache when you do a lot of stuff and when you need to compare a lot of servers and do a lot of things. The scalability is very difficult to maintain."
"Make the Web UI more robust. Last time I used the web interface, it was still pretty crude."
"Fine-grained data can be quite frustrating to work with and should be made easier."
"Documentation could be better. While it's generally good, sometimes finding what you need requires extensive searching. It's not always clear where to look for specific things."
"SearchUI.exe is a bit clunky in the product, making it an area where the product needs improvements."
"Implementing a more streamlined enrichment process, and conceptualizing the observability data collection as an ETL pipeline would be helpful."
Dynatrace is ranked 2nd in AIOps with 340 reviews while Sumo Logic Observability is ranked 14th in AIOps with 5 reviews. Dynatrace is rated 8.8, while Sumo Logic Observability is rated 8.0. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of Sumo Logic Observability writes "Easy creation of custom fields, no need to alter applications; supports ten active logging applications simultaneously and faster than aster than default search tools". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas Sumo Logic Observability is most compared with New Relic, Prometheus, Instana Dynamic APM and Chronosphere. See our Dynatrace vs. Sumo Logic Observability report.
See our list of best AIOps vendors and best Application Performance Monitoring (APM) and Observability vendors.
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