We compared Schneider Electric-APC Smart-UPS VT and Eaton UPS based on our user's reviews in several parameters.
In summary, Schneider Electric-APC Smart-UPS VT users praise its reliability, power capacity, scalability, user-friendly interface, and cost-effectiveness. However, issues with maintenance, software compatibility, noise levels, user interface, and battery lifespan are noted. Meanwhile, Eaton UPS users value its reliability, power backup efficiency, integration, interface, and durability. Suggestions for improvement include enhancing efficiency, power consumption, user interface, durability, reliability, customer support, and adding advanced features.
Features: In terms of valuable features, the Schneider Electric-APC Smart-UPS VT is praised for its reliability, power capacity, scalability, smooth transition during power outages, intuitive management interface, and valuable support. On the other hand, the Eaton UPS is highly regarded for its reliable performance, efficient power backup, seamless integration, intuitive interface, superior durability, consistent operation, uninterrupted power supply, data protection, convenience in system integration, user-friendly interface, and robust build quality.
Pricing and ROI: The Schneider Electric-APC Smart-UPS VT product has been praised for its fair pricing and reasonable setup cost, as well as a seamless licensing process. On the other hand, users have also expressed satisfaction with the affordability and straightforward setup cost of the Eaton UPS product, along with a hassle-free licensing process., The Schneider Electric-APC Smart-UPS VT offers reliable performance and substantial cost savings, with high efficiency and easy scalability. Users appreciate its uninterrupted power delivery and efficient customer support. On the other hand, the Eaton UPS provides a significant ROI with increased power efficiency and reliable performance. Users find it worth the investment due to its high-quality build, durability, and improved power management capabilities.
Room for Improvement: The Schneider Electric-APC Smart-UPS VT can improve in areas such as maintenance requirements, software compatibility, noise levels, user interface, and battery lifespan. In contrast, users suggest that the Eaton UPS could benefit from improved efficiency, power consumption, user interface, durability, reliability, customer support, and advanced features.
Deployment and customer support: The user feedback for Schneider Electric-APC Smart-UPS VT indicates varying duration for deployment and setup, with one user taking three months for deployment and an additional week for setup. Eaton UPS users also reported similar timeframes, but context suggests deployment and setup periods may overlap., Schneider Electric-APC Smart-UPS VT has reliable customer service, as users have commended the assistance and guidance provided by their representatives. Eaton UPS also offers great support with prompt assistance and expertise in issue resolution. Both companies prioritize customer satisfaction.
The summary above is based on 3 interviews we conducted recently with Schneider Electric-APC Smart-UPS VT and Eaton UPS users. To access the review's full transcripts, download our report.
"The technology is reliable."
"The most valuable feature is that they don't go down. We haven't had any other UPSs in this location, but we've had Chloride UPSs at other places and they didn't do so well."
"The fact that they're reliable and that they notify us whenever the line power drops are the only things we really need. All of our UPS's have been available and up whenever power outages have happened."
"It's also very important that it's a rack-mountable, three-phase UPS. Some of the equipment we run requires a three-phase, such as HPE BladeSystems and some of the Cisco core devices."
"VMMS is a good feature. There are multiple charging units inside each UPS. For example, on my 9395 I have three to four charging units and the unit will scale down. Let's say I've got a megawatt of power. If I'm only running 200 Kw I can drop the charging units down and rotate through the charging units to reduce energy. They do all that."
"It's also very important that the solution is a three-phase UPS. Three-phase cuts down on power usage, which cuts down on our electrical bill, compared to a single-phase product."
"The most valuable feature is that they work. They've been really reliable for us. They come as advertised. There is also a nice network feature that allows us to monitor them."
"The most valuable feature is the control... we couldn't live life without [PredictPulse]. It does add a level of comfort knowing that PredictPulse is telling us about potential errors before they happen. My preference is to keep it in ESS mode. It saves me a good amount of money."
"You can scale it by adding batteries."
"We have not had a lot of issues over the many years we have been using the solution."
"I like it because we don't have any problems."
"Stability is one of the key points. The durability and lifetime of the product are also notable."
"One time, a feedback breaker in a system-bypass module, or something like that, was tripped. We brought them in to see what caused it. They figured it out and we haven't had an issue like that again, since."
"The external monitoring solution could use further enhancements. I'm thinking of business continuity. If an internal legacy monitoring solution goes down, and it has no one to connect to the outside world, then it can't send out an alert. How are we going to be able to determine that there is a problem with that UPS if it loses network connectivity?"
"We do not use Eaton's remote monitoring, we use StruxureWare. We do use all of Eaton's web interface cards and their SNMP polling, but it's actually going to a Schneider product. Eaton makes something similar, it just wasn't as intuitive."
"I want to monitor remotely and that is a complaint I have... The remote monitoring software they have does not provide the same information that the touch screen provides and neither provide me the same information that the field techs can draw out of the unit when they directly connect to them."
"I think the batteries are based on lead-acid technology so they have to be replaced every five years, but with the new lithium-ion battery technology that is available, it might be good if, at some point, they updated their battery technology."
"The industry is going to a smaller footprint, but that does come at a cost, specifically for battery reserve time, size and density of the system, and BTU generation. Those three areas contribute to the heat generation factor. I think that they've done a really good job. But, when you look across our infrastructure, it's the UPS system that takes up the most space of any of our products."
"Deployment of the product is typical. It's usually a six-week lead-time, which is typical of most equipment. It's not good, but it's just what is expected in the industry."
"I do like the ESS mode which I operate with the 9395s. However, I've got an issue with one of my UPS strings here in Denver: That ESS mode is too sensitive to utility noise. So the utility shows no outages but I've got the UPS switching it in and out of ESS mode."
"Schneider's vendor, I believe, needs to be more involved with the customer. We have to constantly look for them because they don't come to me. I have to go there, and I don't want to. I don't want to waste time looking for a vendor. We require immediate attention."
"The duration of the batteries could be much better."
"We have been having some issues with the solutions controller and we are having problems finding spare parts."
"The solution’s pricing could be improved."
More Schneider Electric-APC Smart-UPS VT Pricing and Cost Advice →
Eaton UPS is ranked 2nd in Data Center Power Solutions while Schneider Electric-APC Smart-UPS VT is ranked 1st in Data Center Power Solutions with 5 reviews. Eaton UPS is rated 9.0, while Schneider Electric-APC Smart-UPS VT is rated 8.4. The top reviewer of Eaton UPS writes "Company value is more than the product. It is their people Eaton's great product and people keep bringing me back". On the other hand, the top reviewer of Schneider Electric-APC Smart-UPS VT writes "Easy to manage, reliable, and worth the price". Eaton UPS is most compared with Liebert NX, Schneider Electric-APC Symmetra PX, Gamatronic Mega Power+, Tripplite SmartPro and PowerPlug, whereas Schneider Electric-APC Smart-UPS VT is most compared with Liebert NX, MGE Galaxy, Emerson Network Power Npower, Schneider Electric-APC Symmetra PX and Tripplite SmartPro.
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