We performed a comparison between Everbridge IT Alerting and Splunk Enterprise Security based on real PeerSpot user reviews.
Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management."Email Ingestion - Having the ability for ticket generation to auto-generate an incident through Everbridge has saved my team hundreds of man-hours it would have taken to manually create them."
"It helps to pull the right people in very quickly, through a collection of utilities where you can say, "I want to notify more than one person at a time. I want to escalate at my discretion and via rules within the system.""
"The system has a lot of great features and they keep adding to it."
"The email integration, the ability to launch from other programs using email triggers, was the primary reason we got the solution and it's been really helpful"
"The most important features are the scheduling capability and the integration with ServiceNow."
"I personally love VCC because I just think there needs to be more data to support it so we can be more proactive and easily assess the impact. So, I appreciate the visual aspect, but it has to have the data to support it. It has proved very useful, particularly because we have a GSOC that's not technically 24/7. We do have an 800 number that people call 24/7. If something happens, they can easily send Everbridge a notification to activate the team off hours. It is useful in that respect too. We use it in conjunction with teams, but off-hours and for additional people outside of the core team, we use Everbridge, which is useful."
"The most valuable feature is the support calendars."
"People are able to join a bridge with one press of a button. It gives us the ability to contact the correct people via rules, based on conditions."
"The correlation searches are most valuable just because we are able to do things like RBA."
"The Splunk queries are valuable."
"The product provides visibility and enables us to correlate data and generate alerts."
"The solution allows easy gathering and ingestion of the data."
"Alerts when a server is malfunctioning, monitors external attacks, and takes action to stop spreading viruses."
"The completeness of the solution is what we like the most."
"It's very flexible. If you look from the cloud implementation it is there. Reports are made quickly. Unlike other tools, it caters to all kinds of technical information on the front very easily. There's no need to put in any technical information. You can pull on the reports very easily, take action, and notify stakeholders."
"Ease of correlation, creating correlation searches are easy and you can combine multiple sources with little effort"
"Lacks ability to customize messages."
"I know that we get frustrated at the capacity of SMS messages. It's not very long, and if you want to send a long message, they end up sending you a link to the rest of the message."
"They still have a limitation due to their partner, I believe it's Twilio, where, if you're on an incident call, there is a four-hour time limit. We often have calls that go over four hours in length so people have to drop and rejoin to reset their four-hour timer. It's a minor inconvenience, but it's not ideal."
"The ability for members to change their schedules, and change the person their swapping with, could use improvement. The GUI is a little tough to navigate. It's not very straightforward when someone is trying to change schedules."
"The feature that xMatters has that Everbridge doesn't have, or has in a limited way, is a method of funneling some alerts, as an FYI, to other stakeholders who are not necessarily prime actors in an incident."
"Explanations are limited to 500 characters in description fields."
"I would like them to add GPS going forward."
"The initial setup was very complex. We did not have a very good experience with our initial deployment. Most of this was due to customizations in our ServiceNow instance."
"There are new services which are coming up. If Splunk can catch up with the speed of Amazon, and with the integration, instead of us waiting for another year or so, that would be good."
"I'd say I am happy with the technical support, not elated. They provide great support, but sometimes they don't have the answers that I need."
"Many of my clients want to get better at Splunk, but they're afraid of using the tool because they feel it's too complex for them."
"The GUI can be improved. Splunk has always suffered from having a kind of goofy UI, it needs some updating."
"Make it easier to include roles and user controls, as it is horrible now."
"Not even Splunk's support guy, who came to our firm, could help with defining proper role management."
"The search could be improved. Now, it is a bit difficult to write search queries because they become quite long, then maintaining those long search queries is a quite challenging."
"Previously, they developed custom connectors or add-ons for a lot of applications. But that number can be upgraded still. There are a lot of applications in the world that are not supported."
Everbridge IT Alerting is ranked 9th in IT Alerting and Incident Management with 22 reviews while Splunk Enterprise Security is ranked 1st in Security Information and Event Management (SIEM) with 235 reviews. Everbridge IT Alerting is rated 8.8, while Splunk Enterprise Security is rated 8.4. The top reviewer of Everbridge IT Alerting writes "We have seen substantial savings with its usage as it drives down our MTTR". On the other hand, the top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". Everbridge IT Alerting is most compared with PagerDuty Operations Cloud, ServiceNow, OnSolve Platform for Critical Event Management and xMatters , whereas Splunk Enterprise Security is most compared with Wazuh, Dynatrace, IBM Security QRadar, Elastic Security and Microsoft Sentinel.
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