We performed a comparison between Genesys Cloud CX and Mitel Contact Center Solutions based on real PeerSpot user reviews.
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Genesys Cloud CX is ranked 2nd in Contact Center Platforms with 9 reviews while Mitel Contact Center Solutions is ranked 4th in Contact Center Infrastructure. Genesys Cloud CX is rated 9.0, while Mitel Contact Center Solutions is rated 0.0. The top reviewer of Genesys Cloud CX writes "Offers built-in AI functionality, broad third-party integrations, out-of-the-box AI features and designed specifically for contact centers ". On the other hand, Genesys Cloud CX is most compared with Genesys PureConnect, Amazon Connect, Five9, NICE CXone and Cisco CCX, whereas Mitel Contact Center Solutions is most compared with Aastra Solidus eCare and Five9.
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