We performed a comparison between Genesys PureConnect and Verint Open CCaaS based on real PeerSpot user reviews.
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Genesys PureConnect is ranked 3rd in Workforce Engagement Management with 1 review while Verint Open CCaaS is ranked 6th in Workforce Engagement Management. Genesys PureConnect is rated 9.0, while Verint Open CCaaS is rated 0.0. The top reviewer of Genesys PureConnect writes "Provides great functionality". On the other hand, Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM, whereas Verint Open CCaaS is most compared with Genesys Cloud CX, Aspect Workforce Optimization, Calabrio WFM, NICE Workforce Optimization and Avaya Workforce Engagement.
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