We performed a comparison between HaloITSM and JIRA Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable aspect is that is is codeless."
"The solution's initial setup process was quite straightforward... I rate the technical support a nine and a half out of ten."
"The product’s UI is very good."
"The initial setup is straightforward."
"Useful for tracking issues with development."
"The automations will really help the company by delegating work the way your company operates."
"A good organizational tool."
"Service Management is great if you're an Atlassian shop already using JIRA for the development team and you want another tool for help desk ticketing. When it's all under the same umbrella, I can easily take a ticket from the help desk and move it to the development team. You can't beat that integration between two products."
"Customizations are most valuable. The customization of workflows is the main power of the Atlassian tools in general."
"The platform is easy to use."
"The most valuable features are the flexibility of defining your own workflows and automation around the workflows, and the integration with the gate or any repository."
"The product does not have its own orchestration engine."
"There are no improvements needed. There is very little that HALO has not already built that is not on its roadmap."
"The solution's integration part needs to improve...In the future release of the solution, I expect to see certain changes in the programming of the solution. A customer of the solution should be able to customize it as per their need."
"Cost has prohibited us from switching entirely to this solution."
"I don't think the program is very scalable."
"I feel that Atlassian isn't really interested in fixing everything because if they did, the partners that are developing the fixes and features would not have a place in the market."
"The initial setup is very complex."
"A lot of users have said that they want a feature that was on the on-prem version of Jira and the vendor can't deliver. They're either unwilling or unable to give feature parity."
"At times you will need add-ons or additional software, so built-in features would be helpful."
"The initial setup of JIRA Service Management can be complex for new users. There is a lot of configuration."
"JIRA protects the end-user, but for the configuration, more rules could be added to improve the workflow."
HaloITSM is ranked 14th in IT Service Management (ITSM) with 3 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. HaloITSM is rated 9.0, while JIRA Service Management is rated 8.2. The top reviewer of HaloITSM writes "An affordable and scalable solution that provides an excellent UI and many out-of-the-box integration capabilities". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". HaloITSM is most compared with ServiceNow and Freshservice, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and ConnectWise PSA. See our HaloITSM vs. JIRA Service Management report.
See our list of best IT Service Management (ITSM) vendors.
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