New Relic and Honeycomb.io offer valuable features for application monitoring and troubleshooting, with New Relic providing customizable dashboards and reliable customer service, while Honeycomb.io stands out for its advanced visualization capabilities and collaborative features. New Relic is noted for its reasonable pricing and flexible licensing options, while Honeycomb.io has received praise for its competitive pricing and positive ROI. Some areas for improvement for New Relic include report generation speed and dashboard customization options, while Honeycomb.io users have called for more integrations with other tools and improved documentation and support resources.
Features: New Relic stands out for its detailed application monitoring and customizable dashboards, while Honeycomb.io excels in advanced visualization, high cardinality query support, flexible querying, and collaborative features. Both offer valuable insights but cater to different needs.
Pricing and ROI: New Relic has a minimal and straightforward setup cost, with flexible licensing options. Honeycomb.io offers competitive pricing and fair value, with a straightforward setup cost and licensing structure for easy budgeting. New Relic users saw improved efficiency, better app monitoring, and saved resources. Honeycomb.io users praised its performance insights, troubleshooting capabilities, user-friendly interface, and productivity gains.
Room for Improvement: New Relic has room for improvement in increasing report generation speed, customizing dashboards, simplifying the user interface, and enhancing integration. Honeycomb.io needs improvements in integrations, UI complexity, affordability, and documentation/support resources.
Deployment and customer support: Users have reported varying durations for establishing New Relic, ranging from several months to just a week. In contrast, feedback on Honeycomb.io indicates faster implementation, with deployment taking up to three weeks and setup requiring only a few days. Context plays a crucial role in understanding the differences in deployment and setup timelines between the two products. New Relic excels in customer service with top-notch ratings for helpfulness, responsiveness, and expertise. Users feel valued and supported. Honeycomb.io also receives praise for their helpful and responsive support, with clear communication and expert assistance noted.
The summary above is based on 31 interviews we conducted recently with New Relic and Honeycomb.io users. To access the review's full transcripts, download our report.
"The solution's initial setup process was straightforward since we were getting enough support from Honeycomb.io's team."
"The most valuable feature is the ability to manage the application flow."
"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."
"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."
"New Relic has helped us in terms of the optimizing our print and loading times."
"We detect issues using dashboards that we built on New Relic."
"It does everything we wanted it to do."
"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."
"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."
"The process of log scraping gets delayed on Honeycomb.io. At times, it gives false alerts to the application team."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"We have had issues with our agents going offline."
"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."
"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."
Honeycomb.io is ranked 37th in Application Performance Monitoring (APM) and Observability with 1 review while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews. Honeycomb.io is rated 8.0, while New Relic is rated 8.6. The top reviewer of Honeycomb.io writes "A valuable solution for application teams to identify downtime and SLO-related issues". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Honeycomb.io is most compared with Grafana, Sentry, Chronosphere, Azure Monitor and Datadog, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability and Grafana.
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