We performed a comparison between JIRA Service Management and Kaseya Vorex based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Provides excellent management features."
"The dashboards in Jira have been the most useful feature."
"Allows customized processes for our service contracts."
"Jira lets us customize the workflow to meet our requirements. The email and alert features are also handy."
"The simplicity is good for our clients. The price is good."
"In Jira Service Management, the most beneficial features are process improvement, workflows, and escalations."
"One of the valuable features is that an automatic response or action can be taken on tickets."
"Developing processes is easy and user-friendly."
"The platform's most valuable feature is the ability to produce daily summary reports."
"It would be useful to be ale to link tickets across different gantt charts in Jira and Confluence."
"There should be better connections with access management. They should improve the connectivity."
"The product could improve its asset management."
"When you raise a ticket with Jira, there's no ability to see your other JIRA tickets."
"Generally requires the purchase of additional plugins."
"I'd like to update the dashboard so that more features are available."
"Cost has prohibited us from switching entirely to this solution."
"It is pretty complex to move between the test environment and the production environment. There is potential for improvement."
"Kaseya Vorex's customization features could be better."
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while Kaseya Vorex is ranked 29th in Help Desk Software with 1 review. JIRA Service Management is rated 8.2, while Kaseya Vorex is rated 6.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of Kaseya Vorex writes "Generates comprehensive system status updates for trend analysis, but the customization features need enhancement". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and PagerDuty Operations Cloud, whereas Kaseya Vorex is most compared with .
See our list of best Help Desk Software vendors.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.