We performed a comparison between JIRA Service Management and N-able MSP Manager based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Jira Service Management has a workflow feature you can configure for your specific requirements. It also lets you efficiently manage service requests with team members."
"We get software developed faster."
"I like the history, the dimensioning, and how I can configure a space based on my preferences or the project circumstances."
"The automations will really help the company by delegating work the way your company operates."
"One of the best things about JIRA is that it searches for answers while questions are being typed so some tickets do not need to be submitted."
"The dashboards are nicely laid out."
"One of the valuable features is that an automatic response or action can be taken on tickets."
"This is a flexible tool for logging and tracking issues efficiently."
"This is a premier product and it has been around for a long time."
"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."
"I am impressed with the tool's integration with our mail system."
"The interface could always be updated and improved."
"There should be better connections with access management. They should improve the connectivity."
"It is difficult to navigate if you don't have any prior knowledge."
"It is pretty complex to move between the test environment and the production environment. There is potential for improvement."
"I would like to see improvement in the ability to filter completed tasks."
"The solution needs to be integrated better with Office X5."
"A lot of users have said that they want a feature that was on the on-prem version of Jira and the vendor can't deliver. They're either unwilling or unable to give feature parity."
"I'd like to update the dashboard so that more features are available."
"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."
"The tool needs to improve its customization of the user interface."
"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while N-able MSP Manager is ranked 27th in Help Desk Software with 3 reviews. JIRA Service Management is rated 8.2, while N-able MSP Manager is rated 8.4. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of N-able MSP Manager writes "We can do all the things with it and manage a ton of clients with a small IT team". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas N-able MSP Manager is most compared with ServiceNow and Freshdesk.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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