We performed a comparison between JIRA Service Management and TeamSupport based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This service management solution has a good user interface. It helps improve your IT request requirements and makes tracking requests easier."
"One of the valuable features is that an automatic response or action can be taken on tickets."
"The most valuable features are the flexibility of defining your own workflows and automation around the workflows, and the integration with the gate or any repository."
"Auditing team uses this solution to track audit findings and follow-up."
"The simplicity is good for our clients. The price is good."
"This is the most complete and versatile enterprise task management product and issue tracker."
"The most valuable features of JIRA Service Management are the service level agreement or management, and the ticketing system. Additionally, there are frequent updates that provide improvements."
"Two features I like about Jira are its ticketing system and its compatibility with Confluence. Also, the Knowledge Base is one of the more valuable features that would really benefit us."
"The two most valuable features are the portal and reporting."
"I don't think the program is very scalable."
"Integration could be improved."
"I'd like to update the dashboard so that more features are available."
"JSD has some analytics, but it's pretty much basic and simple dashboards. There's no mobile application for JSD. It really would benefit from better implementation with other vendors. We're heavily reliant on some external marketplace applications."
"If JIRA were more of a substantial stand-alone product that covered more needs for project management, we wouldn't be using a suite of products."
"JSM's ability to handle large volumes of emails isn't great."
"The customizations in Jira could be improved by being simplified. They are currently very complex."
"Field addition and removal features are not very intuitive in JIRA Service Management."
"It needs better integration with other tools like Jira."
Earn 20 points
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while TeamSupport is ranked 42nd in Help Desk Software. JIRA Service Management is rated 8.2, while TeamSupport is rated 7.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and PagerDuty Operations Cloud, whereas TeamSupport is most compared with . See our JIRA Service Management vs. TeamSupport report.
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