We compared Nagios XI and New Relic across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Nagios XI received positive feedback for its versatility and adaptability. It offers a diverse selection of plugins and scripts for monitoring needs. New Relic offers reliable monitoring capabilities and advanced traceability features.
Room for Improvement: Users have suggested Nagios XI could improve integration, simplify configuration, and make the platform more user-friendly. Nagios XI users also suggest improvements to network visibility and cloud discovery. New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed.
Service and Support: Some Nagios XI customers complained about the lack of chat or phone support options. Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions.
Ease of Deployment: Some Nagios XI users found the setup to be relatively simple, while others considered it challenging. Deployment can take a few months to complete, and there’s a steep learning curve. New Relic's setup is perceived as relatively easy, and professional services are available if needed.
Pricing: Nagios XI’s pricing is considered reasonable and transparent, with no extra charges. New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information.
ROI: Nagios XI users reported positive outcomes overall, but some said visibility limitations lower the solution’s ROI. Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI.
Comparison Results: Nagios XI is an affordable, flexible solution with a broad feature set and a selection of helpful plugins. At the same time, users say the setup can be complex, and some expressed a desire for more convenient ways to contact support. New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better.
"We can manage the entire system across the network and troubleshoot the pain points."
"The most valuable feature is the dashboard, where I can have a single screen that provides a summary for hundreds of servers."
"This is a very good solution and it is simple to use, for any company."
"Nagios is a custom API manager, and we can expose custom APIs for our integration. This is a great feature."
"It is an open-source platform with valuable features for performance and stability."
"Since this is an open source technology, if we are capable of writing the plugins in any scripting language, this product allows us to monitor anything we want."
"The most valuable feature of Nagios XI is customization. We can customize based on our requirements. We can do modifications and implement a lot of scripts. Additionally, it is easy to use."
"The solution has a lot of plugins and scripts integrated with it."
"You want to monitor a specific metric that nobody else has? You can do it even with the most basic of scripting skills, and you can always share it with the vast community of Nagios Exchange."
"The solution is quite stable."
"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."
"The most valuable feature is the ability to manage the application flow."
"The monitoring so far has been good and we are happy with it."
"The most valuable feature of New Relic is its ease of use."
"It is a software solution as a service, so I don't have to manage it on-premise."
"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"The Wi-Fi side needs improvement."
"Technical support is an area that needs improvement. It is not available 24/7."
"I would like to be able to extend it to all of our data centers, whether they are in the cloud or not. It would be helpful if I could connect everywhere."
"The Configuration Wizard needs improvement, because not all vendors are present."
"Nagios XI can improve network and hardware monitoring, these parameters should be simplified to allow usage for monitoring. Additionally, if there was automatic reporting it would be helpful."
"Improve the documentation, examples, and best practices, therefore users can understand how to do things."
"There's room for improvement in the visibility, and in the ability to extract information. Stuff like this should be more simple."
"The interface could be more user-friendly."
"Open-source software is usually not user-friendly."
"I would like an infrastructure network that provides real-time views, showing the issues."
"The solution must provide better support for Azure Web Apps service."
"The price needs improvement."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"The deployment process could be improved."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
Nagios XI is ranked 8th in Network Monitoring Software with 54 reviews while New Relic is ranked 6th in Network Monitoring Software with 151 reviews. Nagios XI is rated 8.2, while New Relic is rated 8.6. The top reviewer of Nagios XI writes "Great for monitoring IT services infrastructure with nice tools and helpful notifications". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Nagios XI is most compared with Zabbix, Nagios Core, PRTG Network Monitor, Wireshark and Icinga, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor. See our Nagios XI vs. New Relic report.
See our list of best Network Monitoring Software vendors, best IT Infrastructure Monitoring vendors, and best Cloud Monitoring Software vendors.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.