We performed a comparison between NetSuite ERP and SugarCRM Platform based on real PeerSpot user reviews.
Find out what your peers are saying about NetSuite, Oracle, SAP and others in Cloud ERP."NetSuite ERP is a user-friendly cloud-based solution that posts into the GL in real time. You can see your profitability at the order level."
"As NetSuite ERP is a cloud product, a valuable feature I found in it is the very friendly user interface. You can set up shortcuts within the applications for frequently used reports or navigation. You can also customize dashboards in NetSuite ERP. Another feature I found valuable in the solution is good reporting. It has many industry-standard reports focused on finance and inventory. I also like the seamless switching between production and test environments and that you can customize the environments within NetSuite ERP. For example, you can put banners on your test and production environments to differentiate or segregate the logins to prevent mistakes. The solution is pretty easy to use and navigate, and it's more of a lightweight software. I like that it's a cloud product, so work is done on the front end rather than the back end. There's also a community for NetSuite ERP where you can raise your queries and issues. You'll find other people sharing experiences about common issues so you can get quick fixes from the community."
"We leverage the core platform but are able to add additional functionality for ease of use, tailored processes, and industry related reporting."
"We use it for the projects we do in the telecom industry."
"Every year, they release a new version."
"It offers reporting flexibilities that were previously unavailable to us."
"The user interface is very good."
"NetSuite is a better value than some competing solutions. The fee structure is simpler, and other ERP solutions don't offer as many options for configuration."
"It works well with Jira. You can customize it to fit your needs."
"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."
"The most valuable aspect of this solution is its low cost."
"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."
"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."
"The communication has been peculiar, and the overall commercial process has been less than satisfactory."
"It would be great if they offered localization for Central America."
"NetSuite ERP's UI could be improved. There are some features that are very complex that do not have to be. There are some aspects of the solution that could be simplified and this can include the documentation. Since it's a very complex tool, you expect to have great detailed documentation to help you implement it."
"In NetSuite ERP, they should focus on offering better customization options."
"If you do go through an implementor, you need to be careful that they are actual implementors and not just resellers."
"I would like to see improved customization options in NetSuite ERP, possibly through generative modules, to enhance flexibility and efficiency."
"Additionally, adding advanced modules such as AI components or customer service modules could help the system become more scalable."
"The solution's initial setup process was complex."
"I would like to see more integration on a mobile platform in the next release."
"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."
"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."
"It lacks customization, and this is the main reason that we are switching to a different solution."
"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."
"You cannot include all your entities under one instance at the moment."
NetSuite ERP is ranked 1st in Cloud ERP with 33 reviews while SugarCRM Platform is ranked 8th in CRM Customer Engagement Centers with 11 reviews. NetSuite ERP is rated 7.8, while SugarCRM Platform is rated 7.0. The top reviewer of NetSuite ERP writes "Carries a broad range of applications, specifically in the field services area". On the other hand, the top reviewer of SugarCRM Platform writes "User-friendly and allows for creating your own modules". NetSuite ERP is most compared with Oracle Fusion Cloud ERP, NetSuite OneWorld, SAP S/4HANA, Oracle E-Business Suite and Anaplan, whereas SugarCRM Platform is most compared with Salesforce Sales Cloud.
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