We compared New Relic and PRTG Network Monitor across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: New Relic offers reliable monitoring capabilities and advanced traceability features. PRTG Network Monitor customers like its user-centric approach, straightforward reporting, and customizability.
Room for Improvement: New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed. PRTG Network Monitor could improve its performance and resource efficiency. Other pain points include usability and cross-platform compatibility.
Service and Support: Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions. PRTG Network Monitor received mixed reviews for its customer service. Some users commended the support team’s prompt service, while others reported slow response times and noted the lack of remote session support.
Ease of Deployment: New Relic's setup is perceived as relatively easy, and professional services are available if needed. PRTG Network Monitor’s setup isn’t considered to be overly complex. Deployment times may vary depending on the environment's complexity and device count.
Pricing: New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information. PRTG Network Monitor is deemed reasonably priced and cheaper than its competitors.
ROI: Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI. Users said that PRTG Network Monitor has proven to save time and money through automation and proactive support.
Comparison Results: New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better. PRTG Network Monitor is regarded as a simple, user-friendly, and cost-effective solution, but users would like to see improvements in performance, documentation, integration, and technical support.
"We can manage the entire system across the network and troubleshoot the pain points."
"The feature I found most valuable is being able to design my queries. It's easy to design a query."
"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."
"We detect issues using dashboards that we built on New Relic."
"The simplicity of the dashboard is very good."
"End-user Synthetics and monitoring are very good."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"The most important thing is that it tells us where the latency in throughput and response time are."
"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."
"PRTG is integrated on Windows."
"It's very easy to manage when you've got time to do some work on it: things like adding devices, adding groups, adding sensor clusters, and being able to clone and move stuff around."
"Accessibility, ease of use (Web GUI, MobileApps). In general, compared with other software"
"The product is simple and easy to implement."
"It has made our infrastructure more reliable."
"The reporting module is easy to configure."
"Speed of deployment is one of the most valuable features."
"The remote probe feature in PRTG Network Monitor helps you monitor remote systems or your network at a lower cost than other solutions."
"The Wi-Fi side needs improvement."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."
"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"The automation should be improved."
"The technical support could respond a little bit quicker."
"The database needs improvement."
"PRTG Network Monitor could improve the price."
"A room for improvement in PRTG Network Monitor is its sensors. Its application technology sensor, such as the IAS, .NET, etc., needs some improvement because it doesn't work as expected. For example, the IAS sensor doesn't give immediate information, and the information you get from it isn't of good value. The web GUI of PRTG Network Monitor also needs improvement because errors keep popping up if it's not been updated to the latest version. What I'd like to see in the next release of the tool is end-to-end topology mapping for the business model, and that should be required. There has to be a technical map. Technical mapping and topological creation are missing in PRTG Network Monitor, so I would like to see those in the future."
"Needs ability to monitor standard notification time (notify after X time)."
"I would like to have a VM version that can be installed on a cloud such as Azure. We're using Azure, and we're eliminating on-premise servers. It would be helpful to have a PRTG version that can be installed on the Azure cloud."
"The clustering aspect needs improvement, as there is a bit of confusion about you do when hit that 5000 probe mark."
New Relic is ranked 3rd in Cloud Monitoring Software with 151 reviews while PRTG Network Monitor is ranked 7th in Cloud Monitoring Software with 96 reviews. New Relic is rated 8.6, while PRTG Network Monitor is rated 8.2. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor, whereas PRTG Network Monitor is most compared with Zabbix, Centreon, Nagios XI, SolarWinds NPM and ManageEngine OpManager. See our New Relic vs. PRTG Network Monitor report.
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