We performed a comparison between New Relic and SCOM based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"It has prevented failures from occurring in our production environment."
"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."
"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."
"We are able to drill down and see what is going on in the system."
"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."
"The most valuable feature is application monitoring."
"Working with the solution is very easy. It's user-friendly."
"We are able to do problem determination on runaway processes."
"It has good graphs of what is going on within the operating system."
"The most valuable feature is the extensibility, as there are really no limits as to what you can do with it."
"The most valuable feature is the monitoring of Windows and Linux servers."
"Being able to make and customize management packs and send out notifications is very valuable."
"This is a product that does more generally than any of the competing solutions."
"This solution allows us to standardize all of the reports for monitoring the network, so it helps a lot for auditing purposes."
"This solution helps our application teams by allowing them to drill further into issues and perform a root cause analysis."
"The Wi-Fi side needs improvement."
"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
"There were some settings we had issues with."
"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."
"In terms of features that could be improved, I would say the agent integration into the operating system. We are having difficulties integrating Linux into some of the networking devices."
"The configurations could be better. There are multiple tests where you can do something, but they can be a trigger as well. The overriding methodologies are not that easy. The configurations are difficult. The configuration and thorough day-to-day operations to get them to the level you want takes some time. It's very difficult."
"Regarding certain issues in the solution, it can be difficult to generate reports if we have a program that is not user-friendly for reporting. While this is not necessarily negative, we may need to use another solution."
"Then there is also an issue with capacity and limited space. That is something that needs to be improved."
"It'll help if they can provide real-time or closer to real-time monitoring."
"Third-party tools have had to be created to make SCOM management pack creation more efficient and effective. However, this weighs down the application as it just adds a resource requirement, which is ballooning the size of the necessary storage and all that for essentially substandard components."
"System Center just provided upgrade and update features for Windows clients, and Windows systems, and did not support Linux, Android, or iOS, and other operating systems. They need to provide better integration with other operating systems if they don't already."
"The management of the servers could be better."
New Relic is ranked 6th in Network Monitoring Software with 151 reviews while SCOM is ranked 11th in Network Monitoring Software with 77 reviews. New Relic is rated 8.6, while SCOM is rated 7.8. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor, whereas SCOM is most compared with Zabbix, Dynatrace, Datadog, Nagios XI and Savision Live Maps. See our New Relic vs. SCOM report.
See our list of best Network Monitoring Software vendors.
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