We compared OnSolve Platform for Critical Event Management and PagerDuty based on our users' reviews in five categories. We reviewed all of the data and you can find the conclusion below.
Features: The OnSolve Platform for Critical Event Management stands out for its mass notification capabilities, seamless integration with different communication channels, and the ability to monitor events in real time. PagerDuty’s stand-out features include urgency categorization, SMS paging, and a handy mobile application. Users also praised the solution’s comprehensive reporting and seamless integration. OnSolve Platform users requested better integration and reporting features. PagerDuty could enhance its functionality by leveraging webhooks and improving compatibility with common tools. Users also said the solution should enhance its Terraform integration and automate IT roster importing.
Service and Support: OnSolve Platform users found the support teams to be knowledgeable, helpful, and responsive. PagerDuty users say the solution’s customer service is excellent. They provide quick support and even offer video calls.
Ease of Deployment: Users said OnSolve Platform is easy to deploy thanks to the solution’s clear documentation and OnSolve’s helpful support. PagerDuty's setup is described as straightforward and easy, but users without experience may struggle with it.
Pricing: The cost of OnSolve Platform varies depending on the customer’s size and support license. To obtain specific information, it is recommended to visit the product's website or reach out to the sales team. PagerDuty offers competitive pricing with options for monthly or yearly licenses.
ROI: The potential return on investment for the OnSolve Platform for Critical Event Management and Blackberry AtHoc may vary. Refer to user feedback and real-life examples to gain a complete understanding of their potential ROI. Users appreciate the cost savings and enhanced efficiency that PagerDuty brings to their operations.
"The placeholder dropdowns for message templates are useful."
"It allows for a systematic and uniform method of alerting personnel in every location."
"It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."
"The initial setup is straightforward."
"The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts."
"Notification is the most valuable feature."
"The most valuable feature of PagerDuty is its integration with other tools, such as Amazon AWS, to receive notifications or create automatic instances."
"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."
"A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem."
"The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs."
"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
"Conference calling requires a complicated syntax formula."
"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."
"It cannot be integrated with our upgraded Jira system."
"Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it."
"The user interface could be more intuitive."
"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."
"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."
Earn 20 points
OnSolve Platform for Critical Event Management is ranked 2nd in Critical Event Management (CEM) while PagerDuty Operations Cloud is ranked 1st in Critical Event Management (CEM) with 35 reviews. OnSolve Platform for Critical Event Management is rated 6.0, while PagerDuty Operations Cloud is rated 8.8. The top reviewer of OnSolve Platform for Critical Event Management writes "Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated". On the other hand, the top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". OnSolve Platform for Critical Event Management is most compared with Everbridge Mass Notification, Everbridge IT Alerting, AlertMedia, Rave Alert and xMatters , whereas PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and Zabbix.
See our list of best Critical Event Management (CEM) vendors and best IT Alerting and Incident Management vendors.
We monitor all Critical Event Management (CEM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.