We performed a comparison between Clarity SM and Opsview based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."It has given us the ability to automate a lot of tasks, things we couldn't do before."
"It has all our configurations. All our infrastructure configurations are on a single pane of glass to view, allowing for one single point of information."
"The fact that it aligns very well with ITIL. I think that's probably one of my favorite things about it, because it's following up a general best practice for service management."
"You can customize it and make it work to the client's needs."
"Time sheets are a powerful tool."
"It improves our service delivery process. We're more efficient. We're leveraging the ticketing system, which is always more efficient, so we can measure and improve."
"It has allowed us to be more efficient in our problem and change management processes and procedures."
"It also provides the front end for the employees too. It's pretty basic, but it gives them the means to reach out to IT so they don't have to pick up the phones."
"It's a good solution. It covers all aspects of monitoring purposes."
"The most valuable feature of Opsview is the ability to clone the services when you're monitoring something out of the test setup."
"What was very compelling about OpsView was that we could dial out the noise and have meaningful and actionable alerts."
"We use this solution for internal monitoring our own cloud platform because we are a public cloud provider. We also use it for monitoring purposes on behalf of our clients."
"I am satisfied with the overall product since it works well…It is a stable solution."
"One area that this product can improve is in the mobile user aspect."
"The product needs to have a better user experience in the interface and mobile functionality."
"Diversifying notification methods with pop-ups or ready-made WhatsApp or Skype integration packages would be welcome."
"The user interface is just boring. I'd like to see a more interactive UI, from the end-user perspective, and from the analyst's perspective. I would like a product that looks like it was developed maybe in 2015, or at least 2012."
"We talk a lot about the idea that Service Desk Manager should be more "service" oriented, not just ticket oriented."
"Although I wasn't involved in the initial setup I have been involved with upgrades. They have been fairly complex. We've had some issues with upgrades where we had to roll back and get some things fixed. Some things that we ended up tracking back to not following directions right, but then other things we've run into issues."
"It doesn't yet have the ability to integrate with other products."
"The monitoring tool is in need of improvement."
"Pricing and a few certain aspects in the solution needs to be improved."
"Some of the graphics on Opsview could be improved."
"In a future release, we would like to have Observ for AI. Any AI and intelligence it can add to the monitoring is obviously beneficial. We would also like to have automated callouts."
"Maybe the graphical representation can be improved. It can be enhanced for better visualization. It could be a little better. And the graph center can be improved."
"Customized reporting can be improved."
Clarity SM is ranked 22nd in IT Service Management (ITSM) with 107 reviews while Opsview is ranked 12th in Server Monitoring with 24 reviews. Clarity SM is rated 7.8, while Opsview is rated 8.6. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of Opsview writes "Responsive and easy to customize alerts for, while being priced similarly to its competition". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, OpenText Service Management Automation X (SMAX) and IBM Maximo, whereas Opsview is most compared with OP5 Monitor, Zabbix, Nagios XI, Instana Infrastructure Monitoring and SCOM.
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