We performed a comparison between Clarity SM and Opsview based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The solution's back-end architecture is very good for end users."
"As of late, I really like the BI functions."
"It has allowed us to be more efficient in our problem and change management processes and procedures."
"Scalability is very good. We have scaled to more users and more functionality."
"The value for the clients is that you can save information in the application and get reports with that information."
"When users have a problem, they report using Service Desk and it is very useful for this."
"Modules of integrated ITIL managers."
"Self-service interface means people can check their own tickets."
"It's a good solution. It covers all aspects of monitoring purposes."
"We use this solution for internal monitoring our own cloud platform because we are a public cloud provider. We also use it for monitoring purposes on behalf of our clients."
"I am satisfied with the overall product since it works well…It is a stable solution."
"The most valuable feature of Opsview is the ability to clone the services when you're monitoring something out of the test setup."
"What was very compelling about OpsView was that we could dial out the noise and have meaningful and actionable alerts."
"We would like to see them integrate more of a service catalog, which is more of an Amazon-type fill in your bucket, then sign in, once you decide what you want."
"We talk a lot about the idea that Service Desk Manager should be more "service" oriented, not just ticket oriented."
"The monitoring tool is in need of improvement."
"Just little technical tweaks here and there. Like more options. For example "Organization." We wanted that to be available inside the change order, as well as the ticket and the request. And that's not available."
"They need to improve the High Availability, and the native integration between CA Service Desk Manager, CA Process Automation, CA Service Catalog and CA Unified Self-Service."
"The API is very, very bad so we developed our own."
"Report solutions are a little short."
"I would like to see the API cleaned up."
"In a future release, we would like to have Observ for AI. Any AI and intelligence it can add to the monitoring is obviously beneficial. We would also like to have automated callouts."
"Pricing and a few certain aspects in the solution needs to be improved."
"Some of the graphics on Opsview could be improved."
"Customized reporting can be improved."
"Maybe the graphical representation can be improved. It can be enhanced for better visualization. It could be a little better. And the graph center can be improved."
Clarity SM is ranked 22nd in IT Service Management (ITSM) with 107 reviews while Opsview is ranked 12th in Server Monitoring with 24 reviews. Clarity SM is rated 7.8, while Opsview is rated 8.6. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of Opsview writes "Responsive and easy to customize alerts for, while being priced similarly to its competition". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, OpenText Service Management Automation X (SMAX) and IBM Maximo, whereas Opsview is most compared with OP5 Monitor, Zabbix, Nagios XI, Instana Infrastructure Monitoring and SCOM.
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