We compared Zabbix and PRTG Network Monitor based on our users' reviews across several parameters. After reading all of the collected data, you can find our conclusion below.
Zabbix is praised for its comprehensive monitoring capabilities, customizable alerting system, and extensive reporting options, while users appreciate PRTG Network Monitor for its user-friendly interface, scalable performance, and detailed reporting capabilities. Zabbix's customer service is highly rated, while PRTG users find the software more intuitive and quicker to set up. Both products offer reasonable pricing and valuable ROI, with opportunities for improvement in user interface and customization features.
Features: Zabbix offers customizable alerting system, extensive reporting options, and comprehensive monitoring capabilities. PRTG Network Monitor is praised for its ease of setting up, scalability for larger networks, and ability to tailor alerts based on specific criteria.
Pricing and ROI: Zabbix does not have setup costs, making it easy to get started, while PRTG Network Monitor has minimal setup costs. Users find Zabbix's licensing flexible and suitable. PRTG Network Monitor offers good value for the cost with scalable licensing options. Zabbix users have reported positive outcomes and benefits. PRTG Network Monitor users found the software cost-effective and efficient, providing valuable insights for network management.
Room for Improvement: Zabbix has room for improvement in user interface, scalability, and performance, while PRTG Network Monitor could enhance its user interface, customization options, alerting features, and integration capabilities.
Deployment and customer support: Users find PRTG Network Monitor quicker and simpler to deploy and set up compared to Zabbix, which may require more time and effort for implementation. Zabbix's customer service is praised for its promptness, effectiveness, and expertise. Users appreciate the knowledgeable and responsive support team. PRTG Network Monitor's customer service is also highly acclaimed for prompt responses, helpful guidance, and a reliable support team.
The summary above is based on 77 interviews we conducted recently with Zabbix and PRTG Network Monitor users. To access the review's full transcripts, download our report.
"We can manage the entire system across the network and troubleshoot the pain points."
"The product is simple and easy to implement."
"The most valuable feature of PRTG Network Monitor is the dashboards. We can check to see the resources and the uptime."
"The most valuable feature is the ability to span multiple technologies and multiple vendors."
"We can see which fiber links have been used heavily and, if they are used heavily, we can introduce more links to particular buildings or particular areas."
"The most valuable aspect is the diverse range of features it offers."
"It gives me a live view of the traffic on the WAN."
"It is a very stable solution. There are no bugs, glitches and we have not experienced any crashing."
"It is easy when it comes to dependencies of devices, so if your router goes down, the three or four switches behind it will automatically be paused so that you don't get multiple alerts."
"In terms of customization and integration, we have more flexibility. We can automate configurations, define deletion rules, and customize based on the needs. The client interface allows for further configuration, making it quite comprehensive."
"It provides high scalability, alerting, notification, templating, and end-to-end security."
"Zabbix is good for discovery."
"There is a problems page that shows us every warning or problem that occurs on our VMs globally. The map screen is also really useful because this is something that was missing. I don't know every other tool in the market. So, I don't know if this is a good point of only Zabbix, or other tools are also doing it, but from my point of view, this is the most useful page that I use, along with the problems page that efficiently lists the problem, recovery time, ending hours, starting hours, and so on."
"The integration capabilities and APIs are the best part."
"The most valuable feature is service assurance."
"The solution is open-source, easy to manage, and user-friendly making it easy for anyone to use."
"It's a flexible solution."
"The Wi-Fi side needs improvement."
"PRTG Network Monitor can improve the reports. In the reports, you have to give an alert for that SMS and email, the emergency calls and downtimes have to be reported accordingly. You have to enable email services or an SMS gateway service to receive more alerts at the proper time."
"Technical support is an area with concerns in PRTG Network Monitor, where improvements are required."
"In a very few cases, customers want more detailed reports, which we cannot meet."
"Once you start going above 5000 sensors, things do start to get a bit shaky. There are some best practice out there that you will need to adopt and be aware of."
"More training videos for installing and configuring this software would have been nice, especially when working with a lot of devices."
"PRTG does not allow us to scan devices like we can scan software or another problem in it. Also, I cannot draw graphical graphs in Woodview/look. Another problem is that we cannot draw a good diagram in PRTG."
"Users need to buy the more expensive licenses if they expect to be able to scale."
"The automation should be improved."
"The server monitoring could be better."
"The integration of the product is not so easy, especially when it comes to the application database."
"The user interface could be a bit better. They could update it a bit."
"The solution needs to add remote features."
"It could be more stable."
"There are a lot of areas for improvement, specifically in the dashboards and reports functionalities."
"As far as improvements, sometimes I get a bit frustrated when I move from a previous version to a new one because some configuration has changed—I need to investigate the documentation to deal with some configuration. But it doesn't take much time, so it's okay."
"They should open an SSH session from the web interface."
PRTG Network Monitor is ranked 7th in Cloud Monitoring Software with 96 reviews while Zabbix is ranked 2nd in Cloud Monitoring Software with 98 reviews. PRTG Network Monitor is rated 8.2, while Zabbix is rated 8.2. The top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". PRTG Network Monitor is most compared with Centreon, Nagios XI, SolarWinds NPM, ManageEngine OpManager and Fortinet FortiSIEM, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios XI and Oracle Enterprise Manager. See our PRTG Network Monitor vs. Zabbix report.
See our list of best IT Infrastructure Monitoring vendors, best Cloud Monitoring Software vendors, and best Network Monitoring Software vendors.
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