We compared SCOM and Zabbix based on our user's reviews in several parameters.
Based on the user reviews, SCOM is praised for its monitoring capabilities, ease of use, and seamless integration with Microsoft products. Users report positive experiences with SCOM's customer service, promptness, and efficiency. Meanwhile, Zabbix stands out for its robust performance, customization options, and customer service excellence. Users appreciate Zabbix's ability to monitor various parameters with ease and its user-friendly interface. However, users have suggested improvements in areas such as interface intuitiveness, documentation support, customization options, and integration capabilities.
Features: Based on user feedback, SCOM is praised for its robust monitoring capabilities, real-time alerts, seamless integration with other Microsoft products, and efficient troubleshooting capabilities. On the other hand, Zabbix stands out with its ease of monitoring and tracking various parameters, extensive customization options, and user-friendly dashboards facilitating data management and visualization. Overall, both products offer valuable features but with different strengths and focus areas.
Pricing and ROI: SCOM's setup cost has been found to be manageable and not requiring significant investments, according to user feedback. The licensing is straightforward and flexible, offering convenient usage. On the other hand, Zabbix offers a reasonably priced solution with a straightforward setup process. The licensing model is flexible and accommodating for different business needs., The feedback from users highlights the differences between SCOM and Zabbix in terms of return on investment (ROI). Users express satisfaction with Zabbix's performance, capabilities, and customization options, emphasizing its ability to monitor and analyze network and server performance, detect issues in real-time, and optimize resources for enhanced operational performance.
Room for Improvement: SCOM users have suggested enhancing the interface to be more intuitive, improving reporting capabilities, integrating with other software, and enhancing performance and stability. On the other hand, Zabbix could enhance its user interface, improve documentation for troubleshooting and setup, provide easier customization options, and better integration with external systems.
Deployment and customer support: The reviews for SCOM indicate varying timeframes for deployment and setup, with some users taking three months for deployment and others taking a week for setup. However, one user mentioned taking a week for both deployment and setup. On the other hand, the reviews for Zabbix show some users spending three months on deployment and an additional week on setup, while others required a week for both. It is important to consider the context in which the terms are used., SCOM's customer service and support have received positive remarks, with users describing it as prompt, helpful, and knowledgeable. On the other hand, Zabbix's customer service and support are highly praised and regarded as excellent, with users appreciating their expertise and strong commitment to resolving issues efficiently.
The summary above is based on 34 interviews we conducted recently with SCOM and Zabbix users. To access the review's full transcripts, download our report.
"We can manage the entire system across the network and troubleshoot the pain points."
"The ease of deployment, especially on Windows platforms, is valuable."
"I enjoy its integration with the Microsoft Active Directory functions, which means users, computers, or other group policies can connect with Windows Active Directory."
"SCOM has improved our organization by simplifying the monitoring process. The system tells you what the bi-weekly or monthly usage was and that enables us to report this information to the manager. It shows if there was a connectivity issue that needs to be fixed and it's easier to concentrate on what needs to get fixed. System errors, therefore, get fixed faster."
"Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications."
"The most valuable feature of SCOM is real-time alerts."
"They have great integration with the active directory."
"This solution saves us a lot of work because it reduces the effort that is required in order to start monitoring."
"It is a user-friendly product that requires almost no maintenance."
"It provides high scalability, alerting, notification, templating, and end-to-end security."
"The flexible licensing model is one of the solution's most valuable aspects. It really allows for great flexibility for companies."
"The pricing of the product is reasonable."
"Zabbix is scalable."
"We value the auto-host discovery, template import, bulk import/export features. Newer versions also add nice features, such as multi-IP per host."
"The most valuable feature is the alert and alarm monitoring."
"Zabbix is quite stable once it is set up. We haven't had any post-setup issues."
"I'm supervising all the IT departments, and Zabbix seems quite good for them. It provides graphics and information in real time. We get alerts about crashes on the system, enabling us to quickly repair issues. We can easily find devices with problems."
"The Wi-Fi side needs improvement."
"The solution can be improved by expanding to cloud usage."
"The end-user components, including the dashboards, the administration console, and the web console, need to be improved."
"The management of the servers could be better."
"There are some negative points about this product. Sometimes, the capabilities of the software don't appear, and you can't directly see the results. You have to wait for a long period to refresh the policy to push it to the software or other patches."
"There could be more integration of SIM in the solution."
"I would like to see them improve their network monitoring."
"All of the areas of reporting are very bad and need to be improved."
"The GI is difficult to work with and the reporting servers are also difficult."
"The solution needs to add remote features."
"Zabbix could improve when it comes to large-scale use cases. Additionally, the inventory could be better when connecting to other solutions, such as ServiceNow. There show to be better integration with other platforms and storage."
"Zabbix claims that there is an auto-discovery process but my team member was facing difficulty and was told that it's not really automatic, and there are some manual steps."
"The solution needs to add features for finding loopholes or problems and their root causes."
"Correlation of events would be a wonderful addition."
"The dashboard and the graph section could be a little bit more professional."
"Zabbix can use better documentation and support for troubleshooting."
"The graphical user interface could be customized a little bit more, and also the dashboard could be more friendly."
Earn 20 points
SCOM is ranked 11th in Network Monitoring Software with 13 reviews while Zabbix is ranked 1st in Network Monitoring Software with 25 reviews. SCOM is rated 7.8, while Zabbix is rated 8.2. The top reviewer of SCOM writes "We can monitor all the VMs in our environment and access full insight reports for all the VMs, but the solution is not stable". On the other hand, the top reviewer of Zabbix writes "Very mature, easy to scale, and free to use". SCOM is most compared with Dynatrace, Datadog, ManageEngine OpManager, Nagios XI and AppDynamics, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios XI and Icinga. See our SCOM vs. Zabbix report.
See our list of best Network Monitoring Software vendors.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.