We compared SCOM and Zabbix based on our user's reviews in several parameters.
Based on the user reviews, SCOM is praised for its monitoring capabilities, ease of use, and seamless integration with Microsoft products. Users report positive experiences with SCOM's customer service, promptness, and efficiency. Meanwhile, Zabbix stands out for its robust performance, customization options, and customer service excellence. Users appreciate Zabbix's ability to monitor various parameters with ease and its user-friendly interface. However, users have suggested improvements in areas such as interface intuitiveness, documentation support, customization options, and integration capabilities.
Features: Based on user feedback, SCOM is praised for its robust monitoring capabilities, real-time alerts, seamless integration with other Microsoft products, and efficient troubleshooting capabilities. On the other hand, Zabbix stands out with its ease of monitoring and tracking various parameters, extensive customization options, and user-friendly dashboards facilitating data management and visualization. Overall, both products offer valuable features but with different strengths and focus areas.
Pricing and ROI: SCOM's setup cost has been found to be manageable and not requiring significant investments, according to user feedback. The licensing is straightforward and flexible, offering convenient usage. On the other hand, Zabbix offers a reasonably priced solution with a straightforward setup process. The licensing model is flexible and accommodating for different business needs., The feedback from users highlights the differences between SCOM and Zabbix in terms of return on investment (ROI). Users express satisfaction with Zabbix's performance, capabilities, and customization options, emphasizing its ability to monitor and analyze network and server performance, detect issues in real-time, and optimize resources for enhanced operational performance.
Room for Improvement: SCOM users have suggested enhancing the interface to be more intuitive, improving reporting capabilities, integrating with other software, and enhancing performance and stability. On the other hand, Zabbix could enhance its user interface, improve documentation for troubleshooting and setup, provide easier customization options, and better integration with external systems.
Deployment and customer support: The reviews for SCOM indicate varying timeframes for deployment and setup, with some users taking three months for deployment and others taking a week for setup. However, one user mentioned taking a week for both deployment and setup. On the other hand, the reviews for Zabbix show some users spending three months on deployment and an additional week on setup, while others required a week for both. It is important to consider the context in which the terms are used., SCOM's customer service and support have received positive remarks, with users describing it as prompt, helpful, and knowledgeable. On the other hand, Zabbix's customer service and support are highly praised and regarded as excellent, with users appreciating their expertise and strong commitment to resolving issues efficiently.
The summary above is based on 34 interviews we conducted recently with SCOM and Zabbix users. To access the review's full transcripts, download our report.
"We can manage the entire system across the network and troubleshoot the pain points."
"It is a user-friendly product that requires almost no maintenance."
"The monitoring features are the most valuable. We have seen a major benefit from that so far."
"I enjoy its integration with the Microsoft Active Directory functions, which means users, computers, or other group policies can connect with Windows Active Directory."
"Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications."
"The product has helped our organization with in-depth monitoring."
"The most valuable feature is the extensibility, as there are really no limits as to what you can do with it."
"It's easy to use."
"The advantages of SCOM are that it is definitely user friendly and a more appropriate solution for what we need."
"Zabbix can use old data to current data to set the threshold. We can use previous data to set the threshold."
"We are able to monitor our virtual infrastructure, virtual machines, windows servers, databases, and the network using a simple network management protocol. We are able to pull almost all the metrics that we want, receive notifications, and have them integrate with telegrams for certain devices that are critical, such as UPSs."
"Setup was straightforward. Initial deployment took two or three months."
"The most valuable feature is the monitoring of virtual machines."
"The level of discovery-based configuration that lets us auto-configure the monitoring for various systems is a valuable feature."
"SNMP monitoring, source discovery, and alert triggering are most valuable."
"It can send messages to our ticketing system."
"Zabbix has a roadmap and they are continuously and frequently adding new features."
"The Wi-Fi side needs improvement."
"The management of the servers could be better."
"In a future release, they should add email notification alerts."
"In terms of features that could be improved, I would say the agent integration into the operating system. We are having difficulties integrating Linux into some of the networking devices."
"The solution can be improved by expanding to cloud usage."
"Third-party tools have had to be created to make SCOM management pack creation more efficient and effective. However, this weighs down the application as it just adds a resource requirement, which is ballooning the size of the necessary storage and all that for essentially substandard components."
"The initial setup should be easier to complete."
"I would like to better be able to monitor Oracle processes."
"Application monitoring must be improved."
"Zabbix does not draw automatic mapping of the network, this is something they should add in the future. There is a lot of effort that is involved in tailoring some of the settings which could be made easier."
"There are areas of improvement. The database grows really fast. So, when you install Zabbix, you have to deal with some issues, like the database. We become pretty big very fast."
"Look and feel."
"An area for improvement would be the ease of doing aggregation from the value or different devices."
"In the next release, I'm hoping for features targeted towards larger users with more customizable options. Despite this, I think pre-canned reports that can be used straight out of the box would be beneficial rather than having to configure each report individually. Additionally, a deeper dive into software configurations on the machines would be useful, although I understand there may be challenges in implementing this due to scripting requirements. More documentation would also be appreciated."
"There are not too much documentation or manuals. We found the tutorials very easy to understand but do not go deep enough in the use of Zabbix. We need more manuals, proper use, documentation, etc."
"To improve Zabbix, adding more features to support the monitoring of modern workloads like containers would be beneficial."
"The documentation gets a bit messy between versions and is not too detailed, which is a bit painful for first-timers, especially when they run into issues."
SCOM is ranked 10th in Network Monitoring Software with 77 reviews while Zabbix is ranked 1st in Network Monitoring Software with 100 reviews. SCOM is rated 7.8, while Zabbix is rated 8.2. The top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". SCOM is most compared with Dynatrace, Datadog, Nagios XI, AppDynamics and ManageEngine OpManager, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios Core and Icinga. See our SCOM vs. Zabbix report.
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