We performed a comparison between Serviceaide ChangeGear and Zoho Desk based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"It is a highly scalable solution. You can easily add more users through the portal within seconds."
"The integration part is a valuable feature in the solution, especially if we're talking about Zoho One solution. Zoho Desk is easy to integrate with Zoho platform."
"The product has a lot of features."
"It is a scalable platform."
"The most valuable feature of Zoho Desk is the parent and child task management feature."
"The most valuable features of Zoho Desk are the user interface, pricing, and how they customize the solution for us."
"The solution doesn't have any bugs."
"The tool's UI is very user-friendly. The solution's workflow is flexible and we can create our workflows. We can assign and create groups with the tool. We are also able to control the privileges with the tool."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
"I would like to have integrated support, and integration between the ticketing tool and the project management tool."
"The solution urgently needs improvement in the display's night mode. When we use the system for a long time, it's very stressful for our eyes. I also need to see improvements that can help to find the assets under a previous owner."
"There is room for improvement in customer service and support. It could be more knowledgeable."
"Zoho Desk lacks lookup fields for the layouts."
"Sometimes, the solution has some email issues in a new data center."
"Could have slightly better integration between additional functionalities in the Zoho desk."
"They could enhance the product’s features to customize the automated email responses."
"Zoho Desk should provide more integrations and improve the Zoho project integration."
Earn 20 points
Serviceaide ChangeGear is ranked 31st in Help Desk Software while Zoho Desk is ranked 7th in Help Desk Software with 19 reviews. Serviceaide ChangeGear is rated 7.6, while Zoho Desk is rated 8.4. The top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". On the other hand, the top reviewer of Zoho Desk writes "End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform". Serviceaide ChangeGear is most compared with ServiceNow, whereas Zoho Desk is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and ConnectWise PSA.
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