We performed a comparison between Spiceworks and Zabbix based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."
"Helpdesk and inventory are both equally valuable, and they form the true core of the product."
"The most valuable features are the inventory and personalization."
"The solution is easy to use and easy to manage."
"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."
"It's easy to understand."
"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."
"Spiceworks is generic and free."
"Every new asset placed in the environment can be automatically detected, predicting human failures."
"It provides high scalability, alerting, notification, templating, and end-to-end security."
"Its overall flexibility is most valuable. When our customers have some custom applications that are not necessarily covered by the community or a standard monitoring tool, we use Zabbix to build our own modules with our own templates. This feature has been useful in using Zabbix for infrastructure and IT monitoring. It has also been useful for industrial equipment monitoring. Zabbix is very lightweight. It is efficient in terms of performance because it doesn't use a lot of resources."
"The level of discovery-based configuration that lets us auto-configure the monitoring for various systems is a valuable feature."
"The solution is open-source, easy to manage, and user-friendly making it easy for anyone to use."
"Zabbix has a roadmap and they are continuously and frequently adding new features."
"I really enjoy network traffic triggers that allow us to check traffic threshold from ISP."
"The solution is stable."
"Sometimes, it can be difficult to integrate what you need."
"With Spiceworks, like, when I open the websites, I have to Zoom in. I need to zoom in on those websites sometimes because it makes it horrible to use."
"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."
"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."
"The GUI must be improved."
"Having an integrated asset management tool, where I can plug in things that are offline, would be good."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
"The SNMP sniffer requires a lot of work to get right."
"There are a lot of areas for improvement, specifically in the dashboards and reports functionalities."
"Implementation is always tailored to the customer and the kind of information we need from the client to carry it out can make them very uncomfortable. Sometimes the clients are not ready to share it."
"The solution needs to add features for finding loopholes or problems and their root causes."
"If Zabbix had a better dashboard then it would be nice."
"I am having difficulties connecting it to Grafana, as well as some of the other plugins like Kibana."
"The documentation gets a bit messy between versions and is not too detailed, which is a bit painful for first-timers, especially when they run into issues."
"It should be easy to modify the front end."
"The main problem with Zabbix is that you have to spend time writing templates for all of the products that you have."
Spiceworks is ranked 32nd in IT Infrastructure Monitoring with 47 reviews while Zabbix is ranked 1st in IT Infrastructure Monitoring with 98 reviews. Spiceworks is rated 7.8, while Zabbix is rated 8.2. The top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows and categorization ". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". Spiceworks is most compared with Lansweeper, ServiceNow, Freshdesk, ManageEngine ServiceDesk Plus and Nagios Core, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios XI and Nagios Core. See our Spiceworks vs. Zabbix report.
See our list of best IT Infrastructure Monitoring vendors.
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