We compared Tableau and MicroStrategy across several parameters based on our users' reviews. After reading all of the collected data, you can find our conclusion below.
Based on the user feedback summaries, Tableau is preferred over MicroStrategy due to its superior data visualization capabilities, user-friendly interface, and strong customer service and support. Users highly value Tableau's ease of use, powerful data analysis capabilities, and ability to handle large datasets. They also appreciate Tableau's prompt and efficient support team. Additionally, the favorable pricing and positive return on investment from Tableau make it a preferred choice. On the other hand, MicroStrategy could benefit from improvements in areas such as scalability, user interface design, collaboration features, and expanded functionality.
Initial Setup: When comparing user reviews, it is evident that there are differences between Tableau and MicroStrategy in terms of the duration required for deployment, setup, and implementation phases. Some Tableau users spent separate timeframes on deployment and setup, while in MicroStrategy, these terms likely refer to the same period.
Features: Tableau is praised for its ease of use, interactive dashboards, and storytelling functionality. Meanwhile, MicroStrategy stands out for its intuitive interface, powerful visualization tools, and seamless integration with other systems.
Room For Improvement: Tableau's room for improvement lies in enhancing data visualization capabilities and offering more advanced data analysis features. Users also request improvements in customization options and menu navigation, as well as better support and documentation for beginners. On the other hand, MicroStrategy could benefit from enhancements in scalability and performance, especially with larger datasets. Users also suggest improving the user interface for a more intuitive and user-friendly design, and expanding collaboration features and data visualization options.
Pricing and ROI: Comparing the setup costs, Tableau has reasonable and efficient implementation process. MicroStrategy also offers reasonable setup costs with flexible licensing arrangements according to user experiences. In comparing the ROI between Tableau and MicroStrategy, Tableau users reported significant impact in terms of return on investment. They praised its valuable insights, data visualizations, and user-friendly interface. MicroStrategy users also found the ROI to be positive and satisfactory, with improved data analysis and decision-making capabilities.
Customer Service: Tableau's customer service is highly praised for its exceptional assistance, promptness, expertise in troubleshooting, and effectiveness in providing solutions. MicroStrategy's customer service is commended for efficient assistance, prompt response, knowledgeable staff, and proactive issue resolution. Customers highly regard both companies' customer service.
The summary above is based on interviews we conducted recently with Tableau and MicroStrategy users. To access the review's full transcripts, download our report.
"It has landing pages, and that makes life easy for exhibiting things."
"Cube performance and easy integration with third-party tools/products, are valuable features."
"The technical support is quite good."
"The solution has excellent features available on mobile."
"The most important feature is the way it handles ad hoc queries and provides formatted reports."
"It was easy to install and implement a report with it."
"It is definitely customizable. We have been able to put in key metrics and performance indicators, thus it is customizable."
"The product is very mature. It's quite robust and an excellent enterprise-level solution."
"I love the customization skills that Tableau has, it is not restricted to what is built-in already."
"Tableau is easy to use. That's the first and most important thing. I not only provide consulting but I also train people to use it, so with its ease-of-use it's not as difficult for me to train executives and management staff, because they don't have the IT background, unlike when I'm using Python."
"The most important feature is the tool is very easy to use. This makes it simple to introduce it to CxOs. After a rapid demo, they are usual impressed by the results shown, because it has such a rare simplicity."
"The most valuable feature is the aggregation function."
"Tableau has many good features. It is user-friendly, has a simple-to-use interface, and has a customizable dashboard."
"It is very good for data visualization. It has very powerful visualizations and is easy to use."
"The maps and colors and interface are all fantastic."
"Data handling, visualizations, and aesthetics of it are the most valuable features."
"We would really like to see MicroStrategy have some support teams based more in Europe, because for now it seems that there is one person for the whole CE region. That is not exactly what we would like to see. We do know that MicroStrategy supports most places, either in the US or India, but those are different time zones, people, and cultures."
"Scalability is something which will need to be improved when it goes to a bigger audience."
"We've found the scalability to be very good. However, it depends on the environment. In general, it could be much better."
"They should provide more tutorials and include some project files."
"Preparation, data loading and data management application is challenging with MicroStrategy. It lacks cube-based analytics as it is outdated, meaning there is no memory or fast processing analytics or MMA deployment."
"It crashes multiple times for even small changes that I make on the fly in the dashboard. After doing all the necessary changes, the MicroStrategy desktop or even the web version kicks the users out, and all the changes are lost. This functionality is buggy in MicroStrategy. It is hard to keep track of all the changes that I have done before. I don't want to make copies of each change that I have made because I would end up creating a hundred dashboards. It is not feasible in a real environment. I haven't worked on integrating MicroStrategy with the cloud. I am not sure how it behaves in the cloud, but I have heard from a few of my friends that there are some hiccups when you kind of sync to the cloud through MicroStrategy."
"We're starting to open it up to more and more people to give them the ability and start looking at these things themselves, but it's not the most intuitive system, Enterprise Manager that is, so it's tough. We're trying to bridge the gap between usability and who we let in the system, because you're not going to come in and just pick it up."
"The solution lacks good visualization. They should work on the user interface to make it more slick and modern."
"Firstly, the high cost of Tableau licenses makes it inaccessible for many mid-scale clients. Secondly, the server requires at least 128GB of RAM, which can be impractical for some systems. We need a dedicated system to use Tableau."
"The process of embedding the dashboards on external portals and websites could be improved."
"The product needs to allow for better ways to drill down more effectively on the information at hand."
"At the organizational level, increasing the servers' capabilities to support us as an enterprise tool."
"Tableau's data modeling, mining, and AI library features need improvement."
"The data processing in Tableau is pathetic compared to Qlik."
"We have products like Tableau, Power BI, Cognos, and QlikView in the data visualization segment. Compared to those, Tableau is quite costly."
"We did have issues with Tableau 10.1 server with the brokers failing on heavy load but since moving to 10.2, then to 10.3, this issue seems to have been resolved and the environment is now quite stable."
MicroStrategy is ranked 4th in Embedded BI with 155 reviews while Tableau is ranked 1st in Embedded BI with 291 reviews. MicroStrategy is rated 8.2, while Tableau is rated 8.4. The top reviewer of MicroStrategy writes "A robust solution for powerful data analytics". On the other hand, the top reviewer of Tableau writes "Provides fast data access with in-memory extracts, makes it easy to create visualizations, and saves time". MicroStrategy is most compared with Microsoft Power BI, IBM Cognos, SAP BusinessObjects Business Intelligence Platform, Qlik Sense and Oracle OBIEE, whereas Tableau is most compared with Microsoft Power BI, Amazon QuickSight, Domo, SAS Visual Analytics and Looker. See our MicroStrategy vs. Tableau report.
See our list of best Embedded BI vendors and best BI (Business Intelligence) Tools vendors.
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