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Targit Decision Suite vs Zendesk comparison

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Targit Decision Suite

Read 1 Targit Decision Suite review
218 views|204 comparisons
100% willing to recommend
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Zendesk

Read 57 Zendesk reviews
166 views|89 comparisons
93% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Reporting
April 2024
Executive Summary

We performed a comparison between Targit Decision Suite and Zendesk based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Tableau, Oracle and others in Reporting.
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768,886 professionals have used our research since 2012.
Featured Review
Anonymous User
I can now create more meaningful charts--radar, donut, pareto, scatter, range, point, boxplot, etc., but it doesn't...
* It got excellent social and collaboration capabilities * Matchless click to collaborate features, initiate discussion on data points and context,... Read more →
BharatR
An cloud-based customer service platforms sold on a software-as-a-service (SaaS) model
This solition helps me on improving customer service by addressing issues related to UI complexity, user experience, and feature requests based on... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."
  • "The price is very competitive."
  • "Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."
  • "There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."
  • "You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

    • More Zendesk Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about Zendesk Support?
    Top Answer:I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to… more »
    Read all 9 answers   →
    What is your experience regarding pricing and costs for Zendesk Support?
    Top Answer:You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well. The pricing is expensive. Back then, we were paying $51 per… more »
    Read all 3 answers   →
    What needs improvement with Zendesk Support?
    Top Answer:As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me… more »
    Read all 9 answers   →
    Ranking
    31st
    out of 50 in Reporting
    Views
    218
    Comparisons
    204
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    12th
    out of 50 in Reporting
    Views
    166
    Comparisons
    89
    Reviews
    6
    Average Words per Review
    539
    Rating
    8.2
    Comparisons
    Also Known As
    Targit BI Suite
    Zendesk Support, Zendesk Guide, Zendesk Sell
    Learn More
    Targit
    Zendesk
    Overview
    TARGIT is one of the largest Business Intelligence providers within Gartner's Magic Quadrant. With over 18 years of experience in the BI and Analytics segment and over 5000 customers globally, TARGIT has been consistently considered as a top player in the industry. TARGIT is a Microsoft Gold Certified Partner, recognized for strong applications development. We offer companies a user-friendly decision platform that combines intelligent dashboards, self-service analytics, and dynamic reporting.

    Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

    Sample Customers
    Platon, bubobubo, JetReports, Radley
    Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
    Top Industries
    No Data Available
    REVIEWERS
    Computer Software Company24%
    Financial Services Firm14%
    Construction Company10%
    Non Profit7%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Educational Organization10%
    Financial Services Firm6%
    University6%
    Company Size
    No Data Available
    REVIEWERS
    Small Business46%
    Midsize Enterprise35%
    Large Enterprise19%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise20%
    Large Enterprise55%
    Buyer's Guide
    Reporting
    April 2024
    Download Free Report
    Find out what your peers are saying about Microsoft, Tableau, Oracle and others in Reporting. Updated: April 2024.
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    768,886 professionals have used our research since 2012.

    Targit Decision Suite is ranked 31st in Reporting while Zendesk is ranked 12th in Reporting with 57 reviews. Targit Decision Suite is rated 8.0, while Zendesk is rated 8.2. The top reviewer of Targit Decision Suite writes "I can now create more meaningful charts--radar, donut, pareto, scatter, range, point, boxplot, etc., but it doesn't support Linux or commodity hardware". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Targit Decision Suite is most compared with Microsoft Power BI, Qlik Sense and navify Analytics, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.

    See our list of best Reporting vendors.

    We monitor all Reporting reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.