I primarily use the solution to record any actions taken on specific important targets. It allows management to look at actions and play them back to see what was done within the environment.
The technical support is good.
It's pretty good at recording actions taken within an environment.
We found a lot of errors during the initial setup. They should work to improve the implementation experience and to remove errors from the process.
The solution could be more stable.
It should have more specific configurations. There are lots of types of servers and devices. The product should have a more detailed, specific configuration and integration with other products.
I've been using the solution for about three months at this point.
This was my first experience in the solution's UI and UX user experience and user interface. I didn't find the solution to be very stable at all.
We do plan to continue to use the solution, however, it's unclear as to if we will scale it further.
We're pretty satisfied with technical support. They are helpful. I find them knowledgable and responsive and I've been happy with the level of service we've been given thus far.
We found the initial setup quite difficult. There were a lot of errors and we found the process to be a bit complex. I wouldn't describe the implementation as straightforward.
In total, the deployment took about one week from beginning to end.
We did not handle the entire implementation ourselves. We had assistance from an outside firm. They were helpful.
We're just users of the solution. We're customers. We aren't resellers or consultants. We don't have a business relationship with the solution.
I'm using the latest version of the solution.
I'd recommend the product to others.
Overall, we've been mostly happy with the solution. I'd rate it at an eight out of ten so far.
Being the primary administrator of CyberArk at my company, one of the biggest complaints I hear from end users is the user interface through the web browser. It has been recommended to use Internet Explorer for the PVWA, but we have found that Chrome and FireFox will also work for some end users. The ability to change the timeout value for the PVWA to remain in session also helps with customer experience and satisfaction. However, security requirements within your company will need to be taken into account when deciding how much time to allow the PVWA to remain in session.