Pre-sale and Post-sale Engineer at a reseller with 201-500 employees
Real User
Great performance, fair pricing, and can scale well
Pros and Cons
  • "Their support is very good and very effective."
  • "The shipment times could be improved. Sometimes we have to wait four or five days before we get the actual servers. It could even be longer. Sometimes it is many days."

What is our primary use case?

We primarily use the solution for a variety of use cases. These include holding technologies such as VMware, databases, web application servers, and copies, in some cases. 

How has it helped my organization?

The Dell EMC PowerEdge offers best performance per price

What is most valuable?

Their support is very good and very effective. 

The price of the system is very fair. 

The design of the hardware is very good - especially the management system. 

Overall, PowerEdge is a very good system. 

The performance has been excellent so far.

The initial setup is very easy to manage.

What needs improvement?

The shipment or delivery times could be improved. Sometimes we have to wait six Weeks before we get the server. It could even be longer. Sometimes it is many days for my customers
Buyer's Guide
Dell PowerEdge Rack Servers
May 2024
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For how long have I used the solution?

I've been using the solution for six years or so. It's been a while at this point. I've definitely worked with the solution over the last 12 months as well.

What do I think about the stability of the solution?

The solution is stable. the performance is good and very reliable. We haven't had any issues so far. 

What do I think about the scalability of the solution?

The scalability is good. The system has many options for scalability. If a company needs to expand, it can do so with relative ease.

In our case, our clients are mostly small to medium in size.

How are customer service and support?

Technical support has been very helpful and responsive. They are knowledgeable. We're quite satisfied with their level of support. They are a good service and very supportive.

How was the initial setup?

The initial setup is not overly complex or difficult. We found it to be easy. It's straightforward. A company should have no trouble whatsoever.

The deployment only took a few short hours. It's pretty quick.

I cannot recall the amount of staff it requires for deployment and maintenance. It's my understanding that only one engineer is required.

What about the implementation team?

We are an integrator. We can implement the solution for our clients as required. In a year, we may implement four or five projects.

What's my experience with pricing, setup cost, and licensing?

The solution offers very good, very fair pricing. It's reasonable. It's not overly expensive.

Which other solutions did I evaluate?

I do not have any knowledge of our clients evaluating other options before choosing this product.

What other advice do I have?

We are Dell partners. We work with various versions of the solution. These include the 14 Generation, 13 Generation, and 11 Generation. We aren't currently in the process of buying a new server.

I'd recommend the solution. I'd rate it at a perfect ten out of ten. It's been very good for us. We haven't had issues. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Manager at a pharma/biotech company with 201-500 employees
Real User
Reliable, easy to install, and powerful
Pros and Cons
  • "Dell EMC PowerEdge Rack Servers is powerful."
  • "I would like to see the pricing improved."

What is our primary use case?

We use Dell EMC PowerEdge Rack Servers for cloud applications.

What is most valuable?

Dell EMC PowerEdge Rack Servers is powerful.

What needs improvement?

I would like to see the pricing improved.

For how long have I used the solution?

I have been using Dell EMC PowerEdge Rack Servers for more than 10 years.

What do I think about the stability of the solution?

Dell EMC PowerEdge Rack Servers is a stable product.

What do I think about the scalability of the solution?

It's a scalable solution.

How are customer service and technical support?

I have not contacted technical support. I didn't have any issues during the installation.

Which solution did I use previously and why did I switch?

We are also using HPE ProLiant DL Servers.

How was the initial setup?

The initial setup was straightforward. The installation was okay.

What about the implementation team?

We had the help of an integrator.

What's my experience with pricing, setup cost, and licensing?

The price could be cheaper. Dell EMC PowerEdge Rack Servers are very expensive.

What other advice do I have?

I would recommend this solution to others.

I would rate Dell EMC PowerEdge Rack Servers an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Dell PowerEdge Rack Servers
May 2024
Learn what your peers think about Dell PowerEdge Rack Servers. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
772,567 professionals have used our research since 2012.
PeerSpot user
Pre-Sales Engineer at a tech services company
Real User
Support is great, hardware replacements are quick, the system itself is user-friendly
Pros and Cons
  • "This product has really saved us a lot of headaches when it comes to hardware replacements. It's something it seems that Dell has improved. You quickly log your support case and get support. The turnaround time is really fast."
  • "Compared to the other vendors and generations, this one tends to be more user-friendly, so you spend less time trying to get where you want to go."
  • "The server itself has the most stable updates. The patches and the updates will take you a long way before they release another one, so you aren't constantly doing more updates and upgrades."
  • "The GUI is accessible and everything is pretty much upfront. You don't get lost in navigating between the tabs."
  • "The versions that I work with, they used to max out on memory, on RAM, quickly, so I'd want to think in the newer versions, they actually allocate more processing power and more RAM to them."

How has it helped my organization?

Compared to the older versions, and those from other vendors, like HPE servers and some other brands, this one has really saved us a lot of headaches when it comes to hardware replacements. It's something it seems that Dell has improved. You quickly log your support case and get support. The turnaround time is really fast.

Also, compared to the other vendors and generations, this one tends to be more user-friendly, so you spend less time trying to get where you want to go.

The server itself has the most stable updates. The patches and the updates will take you a long way before they release another one, so you aren't constantly doing more updates and upgrades. 

What is most valuable?

  • Its ease of use. The GUI is accessible and everything is pretty much upfront. You don't get lost in navigating between the tabs.
  • I also like a feature they call iDRAC. It's a feature that allows you remotely power on and off the server. 
  • It's got a power plug.
  • It's also almost a tool-less type of server, in the sense that when you want to open it up and change a few components inside, you can do so without a screwdriver or any aid of another tool.
  • It also has a nice front panel, it looks nice in front.

What needs improvement?

Of course, the new generation of servers, I've yet to really use them, the 13th and the 14th generations of the Dell rack servers. I haven't gotten my hands on those yet. But as for the versions that I work with, they used to max out on memory, on RAM, quickly, so I'd want to think in the newer versions, they actually allocate more  processing power and more RAM to them. I'd want to think that's what they did with the newer versions.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

It's a very stable product. From a software and hardware perspective, it's actually a bit more stable compared to other versions and vendors. It's definitely quite resilient, we haven't had many failures, hardware or software failures.

What do I think about the scalability of the solution?

It is quite scalable. The other versions come with a lot of allocation or provision for you to scale more, so it is a scalable solution.

Which solution did I use previously and why did I switch?

We switched because of the kind of support we'd get from the vendor itself, a quick response time. That's a very critical issue; how swiftly can they resolve an issue. That is one of the major reasons for the switch. The other reason was the resiliency of the products, which is one of the benefits we enjoy with the current choice that we made.

How was the initial setup?

The initial setup is quite easy. The Dell OpenManage interface is straightforward, Obviously you have to read through the documentation a bit before you set it up, but it is quite straightforward.

It took us, I would say, a day for each site, because we set it up at three different sites and they're each about 80 kilometers apart. Each site took a day because we had to rearrange our server room, how the cooling would be done, and the power and things like that. Obviously, there were other things contributing to the setup of the server, not the server itself.

Which other solutions did I evaluate?

Yes, we did also consider other options but we took this option over the other ones because of the response time, support, and we feel that these guys were a leap ahead in terms of the technology itself.

What other advice do I have?

I would tell colleagues to go for it. It's a great product, and as long as they can just stay on the latest and greatest versions, they shouldn't have any issues.

I would give it an eight out of 10. And the chief reasons are its simplicity and ease of use. 

The two points I held back I wouldn't necessarily blame on the product, I would blame it on the area, the part of the world that we are in. I think it tends to take a bit long, like one to two weeks, to replace a spare part. Sometimes it can take long because of the customs issues. Really it has nothing to do with the product itself but with area that I'm in. So someone who's in Europe will likely get better service because they are closer to the manufacturing plants and they can get the equipment in, whereas where we're from, the shipment of that stuff would have to hop notable distances. So if they could have a hub that's more central and closer to where we are, then maybe it would be a perfect 10.  

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director at a tech services company with 11-50 employees
Real User
Server storage solution used for ten years that has decreased production downtime by 60%
Pros and Cons
  • "The solution's analytics helped to decrease production downtime by more than 60%. PowerEdge also helped to reduce data processing and has reduced the timing for any workload."
  • "The flexibility of card use could be improved."

What is our primary use case?

We used this solution in HPCs and other workloads. It works well for some of our large customers. We plan to use this solution for artificial intelligence applications in the future. 

How has it helped my organization?

This solution allowed us to have all of our applications and data in one place with good agility. The solution's analytics helped to decrease production downtime by more than 60%. PowerEdge has also helped to reduce data processing and has reduced the timing for any workload.

What is most valuable?

Remote management has been one of the most valuable features. This is because it can be remotely accessed from any place.

What needs improvement?

The flexibility of card use could be improved.

For how long have I used the solution?

I have used this solution for ten years. 

What do I think about the stability of the solution?

This is a stable solution. We have been using it for many years. New versions are sturdy and easy to deploy.

What do I think about the scalability of the solution?

This is a very scalable solution. 

How are customer service and support?

The support for this solution is good. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward. We only required one or two staff members for deployment and maintenance. 

What was our ROI?

This is a good solution that always provides a return on investment. 

What's my experience with pricing, setup cost, and licensing?

This solution is very affordable. 

Which other solutions did I evaluate?

We evaluated IBM and a few other solutions. We use Dell for other solutions so we decided to stay with the same company.

What other advice do I have?

This is a good and reliable product that can be used for all kinds of application loads.

I would rate this solution a nine out of ten. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Project Manager at Realnux
Real User
Top 5
Easy to use and maintain with a straightforward setup
Pros and Cons
  • "The initial setup is pretty straightforward."
  • "The solution needs to offer better service feedback, their response rate is slow when we have questions."

What is our primary use case?

We primarily use the solution for computing.

What is most valuable?

The solution has proven to be very stable over the years. It's quite reliable in terms of performance.

The product has always been very easy to use. 

The maintenance of the product is easy to do. It doesn't need too much.

The local service on offer from Dell is quite good. They are very helpful.

The initial setup is pretty straightforward.

What needs improvement?

The solution needs to offer better service feedback, their response rate is slow when we have questions. They need to be faster and get back to us much quicker to help us when we require assistance.

For how long have I used the solution?

I've been using the solution for ten years or so. It's been a while.

What do I think about the stability of the solution?

The solution is quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. The performance has been very good.

What do I think about the scalability of the solution?

We have 15 to 20 customers that use Dell.

We do plan to continue to use Dell and offer it to clients going forward.

How are customer service and technical support?

The technical support isn't the best. They are slow to respond. It's a problem for us. We feel they could be a lot better at getting back to their customers when they have queries. We're not completely satisfied with the level of support provided.

It used to be better. We've really noticed a drop-off in service this year.

It is possible that Dell put their support service to a third-party company. I don't know. I assume this due to the fact that his year, we found that Dell's technical support team is not as professional as before. Perhaps they are trying to lower costs. If that's the case, they need to provide more training to the people who are handling support now.

Which solution did I use previously and why did I switch?

As we work with other customers, sometimes they don't want to use Dell or already use something else.

We recommend Dell however, we also might choose or work with HPE, Lenovo, or even IBM.

How was the initial setup?

The initial setup is very easy. It's not overly complex at all.

The deployment is also very quick and easy. It takes maybe 10 minutes to just install one rack mount server. Our engineers can actually take less than 10 minutes to install one server. We have eight engineers that handle deployment and maintenance.

What about the implementation team?

We are implementors and therefore we can help clients with the installation process. We have engineers on hand to assist.

What other advice do I have?

We're both users of the product, as well as integrators.

We've used many versions of the solution over the ten years we've used Dell. We may be on version 13 or 14 at this tie. I can't recall the exact version number.

We've been quite happy with the solution overall. From our point of view, Dell is the best choice for servers, even though we have worked with other brands and products. I'd rate the product at a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Vice President Product Management & Strategy at a tech vendor with 11-50 employees
Reseller
Good management tools, good quality, rock-solid, and dynamite support
Pros and Cons
  • "Their management tools are the most valuable. Our customers like the flexibility of being able to scale up and out. It is very easy for them to scale and add additional nodes and servers to their storage solutions, such as the ATI solution. It has very good quality and a great deployment model. Its warranty is also very good, and it is very stable. Their fixes have been quick if they have those."
  • "After purchasing the product, customers have not been getting the support that they need in the early stages of getting set up. They can provide customers a little bit more education as to what they get with certain warranty levels. The data is there if the customers dig, but a lot of times, the customers don't dig. Some of the other server models come out a little bit quicker than Dell. It would be good if Dell is quicker to market on new, larger drives when they become available. Sometimes, we do get hit on that against a couple of competitors. Dell vets them a little bit longer than like the super micros to keep their stability and quality level up, but they lose a little bit of ground to a super micro. It would be good if they can release features and models as soon and as fast as they can. It would help them to stay more competitive."

What is our primary use case?

We are a Dell partner, and we're kind of like a hybrid type of partner that sells new products and also maintains a large stock of inventory. We build servers, storage, and solutions for clients and data centers. In terms of a specific use case, we build a lot of VMware vSAN in this solution. 

What is most valuable?

Their management tools are the most valuable. Our customers like the flexibility of being able to scale up and out. It is very easy for them to scale and add additional nodes and servers to their storage solutions, such as the ATI solution.

It has very good quality and a great deployment model. Its warranty is also very good, and it is very stable. Their fixes have been quick if they have those.

What needs improvement?

After purchasing the product, customers have not been getting the support that they need in the early stages of getting set up. They can provide customers a little bit more education as to what they get with certain warranty levels. The data is there if the customers dig, but a lot of times, the customers don't dig. 

Some of the other server models come out a little bit quicker than Dell. It would be good if Dell is quicker to market on new, larger drives when they become available. Sometimes, we do get hit on that against a couple of competitors. Dell vets them a little bit longer than like the super micros to keep their stability and quality level up, but they lose a little bit of ground to a super micro. It would be good if they can release features and models as soon and as fast as they can. It would help them to stay more competitive.

For how long have I used the solution?

We've been selling these servers for 19 years.

What do I think about the stability of the solution?

These units are very robust. They're rock solid.

What do I think about the scalability of the solution?

There is absolutely no problem with scalability. These machines are built to be able to scale up.

How are customer service and technical support?

They've been dynamite. I would rate them a ten out of ten.

How was the initial setup?

It has a great deployment model.

What other advice do I have?

I would advise to just do your homework and make sure that you get the warranty and support levels that you're going to need. Understand what you will get and whether you need software support along with it. 

We do a cost analysis for our clients based upon the total cost of ownership. We do that for every deal. That's a very smart process to follow for any tech solution because some people think that if they just put a solution, it will solve all of their problems, which is not necessarily the case.

I would rate PowerEdge Rack Servers a ten out of ten. We love these servers. These are quality products, and I would personally purchase them for my own business. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technical Sales Engineer at Carbon
Real User
Reliable, easy to manage, and has a great management interface
Pros and Cons
  • "I like the Dell EMC management and we have a great management interface. They are very reliable and we can trust the server. It's very reliable and easy to manage."
  • "They should improve the centralized management interface. When you are going to deploy something, for example, VMware or RedHat, it should be easier to deploy a lot of servers. Now you have to do one at a time."

What is our primary use case?

We use the server as a database server. We use it to import Microsoft SQL 2014 and some IIS application servers.

What is most valuable?

I like the Dell EMC management. We have a great management interface. They are very reliable and we can trust the server. It's very reliable and easy to manage.

What needs improvement?

They should improve the centralized management interface. When you are going to deploy something, for example, VMware or RedHat, it should be easier to deploy a lot of servers. Now you have to do one at a time.

The way that they condense the information on the Dell EMC website is not so good. They should improve the website. When you need to find a download or documentation it's very hard. The information on the website is very distributed. It's hard to find the information we need.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

Stability is quite good, I haven't had any problems so far.

What do I think about the scalability of the solution?

Scalability is good. 

How are customer service and technical support?

Technical support is great. I keep hearing reviews that it's very good. When you're opening a request or a ticket they respond very quickly. 

Which solution did I use previously and why did I switch?

When the new technology doesn't run in your environment it's time to plan and make a change. That's why we're trying to change the technology with the servers. Now, people are talking about different softwares and containment technology but our environment has not adapted for these kinds of technology.

The most important criteria that we consider when looking at a solution is the reliability. We look at  the feedback from the community about the product. I always try to seek information in forums just like this one. We also look at accredited reports about the products and the vendors. I always try to find a good report about the new features and product. Lastly, we also consider whether the solution is budget friendly. 

Which other solutions did I evaluate?

We also looked at HP, IBM, and Huawei. We chose Dell EMC because HP wanted to charge us for the iLO management and with Dell EMC we don't have to pay for management like the iLO.

What other advice do I have?

I would rate this solution a nine out of ten because the product is quite reliable, quite good. We haven't had many problems with. I did not give a ten because of the website. The information isn't so well organized on the website.

They have different types of licensing of management so make sure to check their licensing because they can differentiate.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Presales Engineer at MST
Real User
A simple solution that does its job
Pros and Cons
  • "The initial setup is very good, not complex at all."
  • "I would like to see a virtual view of the solution after creating and configuring it."

What is our primary use case?

Currently, I work for a company partnered with Dell EMC; I used to work for another company, also partnered with Dell EMC.

What needs improvement?

I would like to see a virtual view of the solution after creating and configuring it.

For how long have I used the solution?

I have been using this solution for almost five years.

What do I think about the scalability of the solution?

Dell EMC PowerEdge Rack Servers are both scalable and stable.

How are customer service and technical support?

I have never contacted technical support before.

How was the initial setup?

The initial setup is very good, not complex at all.

What's my experience with pricing, setup cost, and licensing?

The price of this solution is reasonable. It's very comparable to similar solutions. 

Which other solutions did I evaluate?

It's virtually the same product as UCS MSP. I don't see many differences between them.

What other advice do I have?

The pre-sales HP team in Egypt is more helpful than EMC's team. Overall, I think HP is more flexible than EMC. 

I don't really have any advice to give: it's only applications installed on a server, that's it.

On a scale from one to ten, I would give this solution a rating of eight.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Download our free Dell PowerEdge Rack Servers Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2024
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Buyer's Guide
Download our free Dell PowerEdge Rack Servers Report and get advice and tips from experienced pros sharing their opinions.