Heroku Reviews, Competitors and Pricing

it_user160755

CEO at a tech services company with 51-200 employees

Nov 4, 2014

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Amazing platform, poor customer service

What is most valuable?

Lots of integrations

For how long have I used the solution?

1 year

What do I think about the stability of the solution?

I had an issue recently where my site was down intermittently for unknown reasons. I posted a ticket and 5 days have gone by without any resolution. I'm surprised at this total lack of customer service.

How are customer service and support?

Customer Service:

So far very very poor. I'm considering switching to another platform for only this reason. How can a startup scale a business with such poor support. 5+ days no response to a valid ticket!

Technical Support:

Horrible because they take forever to respond. Days with no response.

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How was the initial setup?

The setup was pretty good.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user8391

Engineer at a computer software company with 51-200 employees

Aug 6, 2013

Easy Postgres Backup/Restore from Heroku with PGBackups and Rake

Most of my projects lately have been deployed on Heroku. They’ve developed a really nice set of tools to get your Rails (and other) apps from a git repo out into the world. They do really smart things regarding database connections to make things easy to push live. If you follow the standard setup, you’ll be running on Postgres hosted at Heroku.

Often, we want to take data that may be out on a live app (staging or production level) and setup a development machine to have that data. For complex data models and complex data setups, this can be the only way to debug issues that may not have been covered by standard unit/integration tests. With PGBackups, a heroku add-on, and a couple small Rake tasks, this is a snap.

Read the rest of this post here:
http://rcode5.wordpress.com/2013/06/30/easy-postgres-backuprestore-from-heroku-with-pgbackups-and-rake/

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Find out what your peers are saying about Heroku, Microsoft, Google and others in PaaS Clouds. Updated: April 2024.

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770,292 professionals have used our research since 2012.

it_user2817

VP of Development at a tech company with 51-200 employees

Nov 21, 2012

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Easy and fast, but slow restart and pricey.