Ismail Yushaw - PeerSpot reviewer
Supervisor at GGoC1
Real User
Top 5
Along with exceptional technical support, the product also offers great scalability
Pros and Cons
  • "It is a very stable solution."
  • "The licensing cost attached to the solution is atrocious, so from an improvement perspective, it should be made cheaper."

What is our primary use case?

Huawei Ethernet Switches can be useful for a lot of things, including office deployments, and since most of our company's clients use them for build and test purposes and other things.

What needs improvement?

The licensing cost attached to the solution is atrocious, so from an improvement perspective, it should be made cheaper.

The upgrade of firmware for devices from Huawei is very hard, but it is not much of a shortcoming. If you don't pay for the license, you will not get the firmware upgrade. When there is new firmware available, a user needs to upgrade it with the help of a manual, which may seem a bit weird and hard to achieve.

For how long have I used the solution?

I have been using Huawei Ethernet Switches since 2016. My company has a partnership with Huawei.

What do I think about the stability of the solution?

It is a very stable solution. Stability-wise, I rate the solution an eight out of ten.

Ultimately, Huawei Ethernet Switches is a machine, and it does give some trouble at times.

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Huawei Ethernet Switches
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What do I think about the scalability of the solution?

It is a very scalable and nice solution, especially when you compare it with other devices in the market.

How are customer service and support?

Though the networking team in my company has contacted Huawei's technical support team, I have never reached out to them personally.

Which solution did I use previously and why did I switch?

In the past, I have used switches from HPE, and though I have some experience with the replacement process, I don't remember the exact name of the HPE switches I dealt with, but I remember that it was not a very pleasant experience using them. I also have experience with switches from Cisco and Arista Networks. Switches from Arista Networks were complex for me, as it was very hard for me to understand what was going on with it. Out of all the products that I have used, Cisco and Huawei were the best choices.

How was the initial setup?

The product's initial setup phase was very complex.

I don't have any idea about the time needed for the deployment since I am the kind of person who mostly likes to get the job done by myself. I would only reach out to the product's support team if I couldn't do something by myself.

The solution is deployed on an on-premises model.

There are around 200 people involved in networking stuff in my company to take care of the deployment and maintenance phases of the solution, but currently, the numbers are getting smaller, and people are able to manage the product by themselves, making it a very stable solution compared to the other tools in the market.

What about the implementation team?

During the installation phase, my company dealt directly with Huawei. Huawei helps our company with the deployment process.

What's my experience with pricing, setup cost, and licensing?

The licensing costs depend on the negotiations that a user has with Huawei. The support provided by Huawei is very responsive, and at times, they visit and provide on-site help to users. The support by Huawei is different from how other products offer support to users since most of them provide help through phones while Huawei provides on-site support to users. There is a need to make some additional payments apart from the licensing costs attached to the solution.

What other advice do I have?

The product has a lot of offerings, but it all depends on the needs of the user. I would not be able to speak about the product solution provided by Huawei. If you look around, then you may find a solution that may fit your requirements.

I rate the overall product an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Professional Engineer at Telone Zimbabwe (Pvt) Ltd
Real User
Top 5
Helps to provide access and edge connectivity to customers
Pros and Cons
  • "The tool’s pricing is reasonable. It has a high throughput capacity."
  • "I would like the tool to improve its operational efficiency, speed, security features, and functionalities."

What is our primary use case?

We use the product to provide access and edge connectivity to customers.

What is most valuable?

The tool’s pricing is reasonable. It has a high throughput capacity.

What needs improvement?

I would like the tool to improve its operational efficiency, speed, security features, and functionalities.

For how long have I used the solution?

I have been using the solution for ten years.

What do I think about the stability of the solution?

he solution is stable but there is scope for improvement for its stability.

What do I think about the scalability of the solution?

The solution is scalable and I would rate it an eight out of ten.

How are customer service and support?

The tool’s support is good but it could be faster. They need to include more English-speaking support staff since most of the time support is given by Chinese team members.

How would you rate customer service and support?

Neutral

How was the initial setup?

The tool’s setup is straightforward. The deployment takes around seven working days to complete. Before deploying the solution, you need to know the specification of the Switch.

What about the implementation team?

The product’s implementation can be done in-house.

What other advice do I have?

I would rate the tool a seven out of ten. You need around 10-30 maintenance staff to manage the tool.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Huawei Ethernet Switches
May 2024
Learn what your peers think about Huawei Ethernet Switches. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
770,924 professionals have used our research since 2012.
Kaan Kanyilmaz - PeerSpot reviewer
Team Leader at Yildizlar Yatirim Holding
Real User
Top 10
Easy implementation but different versions reset configurations
Pros and Cons
  • "The solution is easy to set up."
  • "I didn't like the Huawei Switches because of the different versions resetting the configuration issue. Huawei doesn't support Layer 3 modes while TOE and ARP have some issues."

What is our primary use case?

We use the solution for user servers and websites within our company. 

How has it helped my organization?

This solution causes us problems. If you import a different software version, parameters are changed, and the configuration resets so you have to set it all up again. 

What is most valuable?

The solution is easy to set up. 

What needs improvement?

I didn't like the Huawei Switches because of the different versions resetting the configuration issue. Huawei doesn't support Layer 3 modes while TOE and ARP have some issues.

For how long have I used the solution?

We have been implementing the solution for around a year. 

What do I think about the stability of the solution?

The solution is almost stable. 

What do I think about the scalability of the solution?

I would say this solution is not as scalable as other options like Juniper. We have over 1000 users in our company. 

How are customer service and support?

We have faced issues with the solution that sometimes required support, and we haven't had any problems with the support we received. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of the solution was easy, it took 20 to 25 minutes.  

What other advice do I have?

I would rate this solution a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director Of Information Communication Technology at Dire dawa University
Real User
Works well, offers good functionality, and is reasonably priced
Pros and Cons
  • "The functionality is basically the same as Cisco."
  • "The documentation needs to be better."

What is our primary use case?

We primarily use the solution for access and distribution switches.

What is most valuable?

The functionality is great. The functionality is basically the same as Cisco. However, with Cisco, some protocols are standard proprietary on the Cisco side. Also, with Huawei, some protocols are proprietary. 

The pricing is much lower than, for example, Cisco.

It works quite well in general.

What needs improvement?

We haven't had anything to complain about yet.

The documentation needs to be better. When you run into issues, it's hard to figure out what might be wrong by referencing it.

For how long have I used the solution?

We deployed the solution five months ago.

What do I think about the stability of the solution?

For the time being, the stability is very good. Much like RUCKUS, which we deployed five months ago, we need time to really evaluate its stability. It's still quite new. 

What do I think about the scalability of the solution?

We have about 120 Huawei switches. We also have 200 Cisco switches, so we have a lot. 

Our users might use one or the other as they are interspersed throughout the organization. I can't give an exact number of users at any given time as they are mixed with Cisco. These devices basically work as one.

How are customer service and support?

We haven't dealt with technical support yet. I can't speak to how helpful they would be.

Which solution did I use previously and why did I switch?

We also use Cisco switches and firewalls as well. We use Ruckus as well. They are mainly for wireless access.

How was the initial setup?

The initial setup is not like Cisco. If I had a problem with Cisco devices, I can look at the documentation and come up with a solution. I will find anything on the global site. However, with Huawei, it is difficult to find or interpret any fixes in the documentation, in the manuals. Cisco is better in that sense. Huawei is less clear when it comes to documenting everything.

There is a bit of maintenance required with the product.

What about the implementation team?

We did have a company come and help us implement the switches. They also helped us with our Cisco solutions.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. In comparison to Cisco, it's good.

That said, I can't speak to exact pricing as that is handled by the finance team.

What other advice do I have?

We are customers and end-users. 

The solution has been pretty solid so far. I'd rate it nine out of ten simple due to the fact that we have not run into any problems. 

I'd advise those considering using Huawei that Huawei and the Cisco switches are the same. They only really differ in some manual configurations. It is good to try them out. While everything, of course, has its pros and cons, Huawei is a decent product.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Alaba Ayotunde O. OLUWAYIMIKA - PeerSpot reviewer
It Asset Management Lead at Dangote Industries Limited
Real User
Top 10
Good pricing and operates well with Cisco, but needs more documentation
Pros and Cons
  • "Pricing-wise, Huawei is quite good."
  • "There needs to be more documentation. If they opened up a bit and shared more information and maybe allowed for YouTube videos about their products and how to work them, it would benefit the users quite a bit."

What is our primary use case?

We utilize the solution for asset layers and then also for the core. The ones around the core have been failing, and I've been replacing them as they fail with Cisco replacements.  

What is most valuable?

The solution easily integrates and operates well with Cisco.

Pricing-wise, Huawei is quite good.

What needs improvement?

I've found that the Huawei switches around the core fail, or at least the 9300 series do. I've had to move to Cisco. They tend to freeze and cause problems on my network, so I've needed to replace them with a bigger Cisco switch that can handle the network more effectively.

With Cisco, there are a few particular routine protocols that are not supported on Huawei. Cisco has these proprietary routine protocols which they try to maintain. Since we have the two switches integrated together, it would be helpful if Huawei could offer a more open routine protocol that can be standardized, and they should offer the same protocols that are standard on Cisco on their service as well so that the switches can match up a bit more elegantly. It would be great if the two solutions could somehow actively collaborate a bit more together.

The solution needs to provide a lot more availability. There needs to be more information on the internet to help people more easily configure the solution, etc. Right now, if you need to know something or need to find something, you have to go directly to Huawei. 

There needs to be more documentation. If they opened up a bit and shared more information and maybe allowed for YouTube videos about their products and how to work them, it would benefit the users quite a bit. 

For how long have I used the solution?

I've used the solution for over five years now.

What do I think about the stability of the solution?

The solution isn't completely stable. There are some glitches, but for the assets there, it doesn't cause me any real issues. 

What do I think about the scalability of the solution?

The solution is scalable, but it really depends on what you buy. The first core switch I bought was very scalable because they have almost eight channels and I could scale everything so easily. You can buy an appropriate switch to accommodate future groups that you can align, to gather to the core switches. Even if you don't make provisions for it you can actually scale, but it's better to plan ahead and know what you need.

How are customer service and technical support?

We've reached out to technical support and have occasionally come across language barriers. Sometimes the person speaks English, and other times it's Chinese with English as a second language, and it can be difficult to converse and to describe the issues we are having. It would be better if they had more staff on hand that were able to communicate in English a bit better, but the help itself isn't too bad.

Which solution did I use previously and why did I switch?

I currently also use Cisco switches. In fact, I'm slowly, as Huawei switches fail, subbing in Cisco switches. Currently, our network has both integrating with each other and working together. We're phasing out Huawei and we won't be using them anymore.

How was the initial setup?

The initial setup is pretty straightforward if you are well trained on the solution. However, if you are not trained, then it may be more complex. 

If you are trained, it's as simple. It just has a few different commands. With training, it's no problem.

What about the implementation team?

I didn't directly handle the implementation myself. However, my team did.

What other advice do I have?

We are both an installer and considering becoming a Huawei partner.

About five years ago I began working with Huawei, and I decided then whenever they failed, I'd just replace the old ones with Cisco. However, after five years, many are still working, so we have a hybrid system where we use both Huawei and Cisco switches. However, whenever they do fail, I replace them with Cisco, so there may come a time int eh future where I will no longer be working with them and will have completely switched over to Cisco.

I don't have the exact version number, but I'm dealing with the 9300 core switch.

Although we are currently in the process of phasing out the Huawei switches in favour of Cisco, I'd still recommend the solution.

I'd rate the solution six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Technical Support at Mpklang
Real User
Top 20
Includes a network monitoring system but needs to improve user interface
Pros and Cons
  • "The most valuable feature of the solution is its network monitoring system."
  • "Huawei Ethernet Switches should improve its user interface."

What is most valuable?

The most valuable feature of the solution is its network monitoring system. 

What needs improvement?

Huawei Ethernet Switches should improve its user interface. 

For how long have I used the solution?

I have been working with the solution for six months. 

What do I think about the stability of the solution?

I would rate the tool's stability an eight out of ten. 

What do I think about the scalability of the solution?

I would rate Huawei Ethernet Switches' scalability a seven out of ten. My company has 1200 users for the product and we use it 24/7. 

How was the initial setup?

We have a contract for maintenance and support. 

What's my experience with pricing, setup cost, and licensing?

The tool's price is affordable and I would rate it a five out of ten. The prices are fixed with no additional cost involved. 

Which other solutions did I evaluate?

We evaluated HPE products. We bought Huawei because the ETA of HPE was very difficult. 

What other advice do I have?

I would rate the tool an eight out of ten. Try the solution and if it doesn't work out for you, you can switch to another product. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Ashok Braganza - PeerSpot reviewer
IT Consultant at Ministry of Justice
Real User
Top 5
Good security features but a lack of resources and support
Pros and Cons
  • "The HTTP features for security are very good. We use all of the regular features."
  • "The GUI could be improved. It could be much more adaptable."

What is our primary use case?

We primarily use the solution for user accessibility.

What is most valuable?

The HTTP features for security are very good. We use all of the regular features.

What needs improvement?

The software could be more stable. There are a lot of bugs reported for the IS portion.

The GUI could be improved. It could be much more adaptable.

For how long have I used the solution?

We've been using the solution for six or seven months.

What do I think about the scalability of the solution?

We haven't faced any issues with scalability yet. There was one issue on the client-side where our mainframes weren't working because of a change on the packet side. The solution needs to add overhead to the packets. We have about 10,000 users on the solution currently. We don't have plans to increase usage on the appliance.

How are customer service and technical support?

We've had contact with technical support and they are okay. The amount of assistance they provide is average. The response time they offer is typically too long and should be shortened. A lot of issues take hours.

Which solution did I use previously and why did I switch?

We use a variety of switches. Depending on the requirements, we use Huawei, Cisco, HP, or Aruba. 

How was the initial setup?

Most of our IT team members have a background in Huawei, so the solution is easy to set up.

What about the implementation team?

We have contractors from Huawei come and handle the implementation for us since the solution is on-premises.

What other advice do I have?

We use the on-premises deployment model.

I'd rate the solution four out of ten. The OS, features, and usage aren't great. There's a lack of resources and support. There's also a lack of implementers and very few partners.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Manager at a pharma/biotech company with 201-500 employees
Real User
Reasonably priced, stable, and easy to set up
Pros and Cons
  • "The Huawei switches are stable, easy to set up, and cheap."
  • "The graphical user interface could be much better."

What is our primary use case?

This product is used in our network infrastructure for normal office use.

What is most valuable?

The Huawei switches are stable, easy to set up, and cheap.

What needs improvement?

The graphical user interface could be much better.

The vendor needs to make a better marketing effort to promote this product because you don't find a lot of good articles promoting it. Other brands are more aggressive in marketing.

In the future, I would like to see a feature that includes a dynamic picture of all of the ports, and what is connected to them. The functionality may be there, but I haven't seen it yet. Being able to see what is going through the ports would be helpful.

For how long have I used the solution?

I have been working with Huawei Ethernet Switches for approximately five years.

What do I think about the stability of the solution?

We have not had any issues with glitches or bugs, so it has been stable.

What do I think about the scalability of the solution?

We have not had any limitations in terms of scalability. We have fewer than 100 users.

How are customer service and technical support?

I have not had an issue that necessitated contacting technical support.

Which solution did I use previously and why did I switch?

We have Cisco products in addition to Huawei.

What about the implementation team?

We have an in-house team for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

Compared to other brands, I think that the price is quite fair. I don't require them to be much cheaper, as it's already fair.

What other advice do I have?

My advice for anybody who is considering this product is not to be afraid of it, just because Huawei is not a true American brand. It is an international brand. When you use it, you have the feeling that it can do even more than some Cisco or Fortinet products. The technology and brand name are good, so my advice is to trust it.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Download our free Huawei Ethernet Switches Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2024
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Download our free Huawei Ethernet Switches Report and get advice and tips from experienced pros sharing their opinions.