Gaman Kithsiri - PeerSpot reviewer
Chief Information Officer at Ideal Group
Real User
Top 10
Plenty of features, reliable, and helpful support
Pros and Cons
  • "The most valuable features of Kaspersky Endpoint Detection and Response are all the features. The features have all helped us and most recently malware has been an issue in our company and malware protection has been effective."
  • "Kaspersky Endpoint Detection and Response should continue to improve its protection while adapting to the changing threat ecosystems. Having more advanced features would be a benefit."

What is our primary use case?

We use Kaspersky Endpoint Detection and Response for threat protection.

How has it helped my organization?

Kaspersky Endpoint Detection and Response has helped our company in many ways. Since we have been using this solution has have not had issues compared to other solutions we have used.

What is most valuable?

The most valuable features of Kaspersky Endpoint Detection and Response are all the features. The features have all helped us and most recently malware has been an issue in our company and malware protection has been effective. 

What needs improvement?

Kaspersky Endpoint Detection and Response should continue to improve its protection while adapting to the changing threat ecosystems. Having more advanced features would be a benefit.

Buyer's Guide
Kaspersky Endpoint Detection and Response Expert
May 2024
Learn what your peers think about Kaspersky Endpoint Detection and Response Expert. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
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For how long have I used the solution?

I have been using Kaspersky Endpoint Detection and Response for approximately four years.

What do I think about the stability of the solution?

The stability of Kaspersky Endpoint Detection and Response is good.

What do I think about the scalability of the solution?

Kaspersky Endpoint Detection and Response is scalable.

We have approximately 250 end-user accounts with ten servers using this solution. we have a combination of people using the solutions, such as IT specialists, business users, operation staff, marketing personnel, marketing team, compliance officers, finance, and general IT personnel.

Next year, we will look at the number of new users, and what's required for the company. The company is in the process of improving the business, opening more and more branches in Ireland. There are another 30 to 40 users to be added to the package in the future.

How are customer service and support?

The support we are receiving from Kaspersky Endpoint Detection and Response has been very good.

Which solution did I use previously and why did I switch?

We were previously using ESET Antivirus and we were having a lot of problems. Since we migrated to Kaspersky Endpoint Detection and Response we have been protected very well.

How was the initial setup?

Kaspersky Endpoint Detection and Response has a simple setup. We deployed the solution in approximately one day.

We have a separate server receiving day-to-day, updates and patches. Then we have in Ireland, a branch network where it is connected. We have an agent server that is connected to the main server. From the main server, it pushes the day-to-day update to the particular agent server. From the agent server, it will push to the endpoint user devices.

What about the implementation team?

We used a vendor support team of two people and our IT team of two for the implementation of the solution.

What was our ROI?

I have not quantified the ROI. However, I was using another solution previously with a potential for user data loss and now I do not experience this. We have been clean since we have been using Kaspersky Endpoint Detection and Response and in this sense, we have received a return on investment benefit.

What's my experience with pricing, setup cost, and licensing?

There is an annual license to use Kaspersky Endpoint Detection and Response. The price overall is a bit expensive when compared to other solutions. There are not any additional fees other than the license.

I rate the price of Kaspersky Endpoint Detection and Response a three out of five.

Which other solutions did I evaluate?

We did evaluate other solutions before choosing Kaspersky Endpoint Detection and Response.

What other advice do I have?

I would recommend others to use this solution.

I rate Kaspersky Endpoint Detection and Response an eight out of ten.

I cannot give a security solution a ten out of ten because the threat stage is always changing and the protection could fail at any time. There is always room for improvement.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Oladélé  LIAMIDI - PeerSpot reviewer
Responsable Production Informatique at Nouvelle Cimenterie du Bénin sa
Real User
Top 20
Offers centralized monitoring and has good customer support
Pros and Cons
  • "Kaspersky Endpoint Detection and Response Expert offers centralized monitoring where we can monitor everything from a single point. I also like its security and network traffic features."
  • "Kaspersky Endpoint Detection and Response Expert needs to include a traffic interface."

What is our primary use case?

We use the solution to monitor 200-300 equipment. 

What is most valuable?

Kaspersky Endpoint Detection and Response Expert offers centralized monitoring where we can monitor everything from a single point. I also like its security and network traffic features. 

What needs improvement?

Kaspersky Endpoint Detection and Response Expert needs to include a traffic interface. 

For how long have I used the solution?

I have been working with the solution for eight years. 

What do I think about the stability of the solution?

Kaspersky Endpoint Detection and Response Expert is very stable. 

What do I think about the scalability of the solution?

My company has 200 users for the product. I rate its scalability an eight out of ten. 

How are customer service and support?

The tool's customer support is good. 

How was the initial setup?

Kaspersky Endpoint Detection and Response Expert's installation was easy. 

What other advice do I have?

I rate the product a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
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Buyer's Guide
Kaspersky Endpoint Detection and Response Expert
May 2024
Learn what your peers think about Kaspersky Endpoint Detection and Response Expert. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
770,458 professionals have used our research since 2012.
Ikw Ikw - PeerSpot reviewer
Head Of Technical Department at Secure Services Group
Reseller
A stable and scalable tool with a complex setup phase
Pros and Cons
  • "It is a scalable solution...It is a stable solution."
  • "I am not happy with Kaspersky's support since basic support is very cool unless you pay for some advanced support, in which you get better responses and feedback from Kaspersky's team."

What is our primary use case?

We use the solution for the new threat landscape since personal endpoints are not enough for protection. So customers are looking for, you know, endpoint detection and response. So they can centrally manage all endpoints and communicate data across every endpoint that they have on the network. So we have been using, like, the normal endpoint detection, endpoint protection. And after that, we deployed EDR and Azure for a few customers, which are kind of separate products. Actually, the experience was not that great in terms of the approach to EDR for Kaspersky because it wasn't one product. It's two different products that are working together. They kind of integrated, like, two products integrating with each other. But the performance and the administration become a headache for the administrators.


What needs improvement?

In terms of the protection itself, Kaspersky has been doing a great job. It's just the approach, the technology itself, performance, and impact on the systems it's protecting, that are more of a concern. The concern is significant, especially when compared to alternatives that are more lightweight and available on a cloud platform. So, the aforementioned areas should be considered for improvement.


For how long have I used the solution?

I have been using Kaspersky Endpoint Detection and Response Expert for two years. My company is a reseller of Kaspersky. We have been working with Kaspersky for almost ten years now.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution. I recommend the solution for small to medium businesses since its deployment and management are complex and bigger enterprises could go for cloud-based or move towards the next-gen solutions rather than Kaspersky.


How are customer service and support?

I am not happy with Kaspersky's support since basic support is very cool unless you pay for some advanced support, in which you get better responses and feedback from Kaspersky's team. In my opinion, right from the start, they should offer good support.

How was the initial setup?

The solution's initial setup process was complex when considering that it's just to get in the integration right from the start .So, there have been some issues where we had to contact Kaspersky and have the engineers work it out for us. So, it could have been a much simpler way to do it. The deployment process took two weeks with the help of three to four engineers who normally handle such stuff.

What about the implementation team?

Kaspersky helped us with the implementation part.

What's my experience with pricing, setup cost, and licensing?

Kaspersky's pricing is very competitive when it comes to comparison with the other solutions.

What other advice do I have?

Overall, I rate the solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
CISO at a wholesaler/distributor with 1,001-5,000 employees
Real User
Top 20
Has good stability and efficient machine-learning features
Pros and Cons
  • "Its customer service is quite good."
  • "They should include XDR features in the solution."

What is our primary use case?

We use the solution to create a test scenario for detecting a potential threat in the network.

How has it helped my organization?

The solution's cybersecurity policies help us protect some extensions of the primary documents in case of a ransomware attack. Also, in case endpoint servers get compromised, it protects them. Thus, we can manage exclusive and essential extensions for systems using it.

What is most valuable?

The solution's most valuable feature is machine learning. It monitors the traffic and events to detect suspicious activity.

What needs improvement?

They should include XDR features in the solution. It would help us collect data metrics from different endpoints. Thus, we could identify the origin of the ransomware or malware attacks within the network. Also, they should include sandboxing features.

For how long have I used the solution?

We have been using the solution for three years.

What do I think about the stability of the solution?

I rate the solution's stability an eight.

How was the initial setup?

The solution's deployment process involves configuring the network and changing the active directory. The most challenging part here is opening specific ports and blocking or allowing certain services through firewall settings.

What's my experience with pricing, setup cost, and licensing?

The solution's cost is reasonable compared to other vendors.

What other advice do I have?

I suggest a cost versus-benefit analysis to others while looking for EDR and XDR solutions. Considering the advantages of Kaspersky, it offers patch and vulnerability management. It takes time to deploy initially. But once you deploy it correctly, you will get a lot of features. I rate it as an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Security engineer at ARCEP Togo
Real User
Top 5Leaderboard
Fast with good performance but needs more integrations
Pros and Cons
  • "The pricing is decent."
  • "We'd like more integrations to be available in the future."

What is our primary use case?

We primarily use the solution for security. We use it between businesses to protect endpoints.

What is most valuable?

The solution is very fast.

The EDR is quite helpful.

It is stable. The performance is good.

Overall, it works very well.

It's good for blocking threats.

Technical support is excellent.

It is scalable. 

The pricing is decent.

What needs improvement?

When I have the protection of my terminal or device, I don't have a problem. I haven't had any issues.

We'd like more integrations to be available in the future.

For how long have I used the solution?

We've been using the solution for two months. 

What do I think about the stability of the solution?

The stability and performance are very good. There are no bugs or glitches, and it doesn't crash or freeze. It is very stable. 

What do I think about the scalability of the solution?

The solution is quite stable. We have the advanced version, and there is a possibility to upgrade as necessary.

We have close to 100 people using the solution. We do not have plans to increase usage. We are a small enterprise. We'd only increase the usage if the number of resources increases.

How are customer service and support?

We have used technical support. They are very reactive and experienced. 

Which solution did I use previously and why did I switch?

We did use any other EDR solutions. We also have experience with Norton, for example. The experience was not positive.  

How was the initial setup?

My understanding is that the solution is easy to set up. However, I did not participate in the setup. 

It took two days to deploy the solution. 

In terms of planning, we are looking to fully deploy it in the next two months.

We have about ten technical people that can handle deployment and maintenance tasks. We had two main people managing it, and others handled the systems and network. 

What about the implementation team?

We did not need a consultant. We had an integrator handling the setup, and it was easy to deploy it. Typically, it can be handled by a technical team. 

What's my experience with pricing, setup cost, and licensing?

We have a license that covers 100 people. We have a license that we pay yearly. We generally pay for two years at a time. 

The licenses are affordable. 

What other advice do I have?

I'm an end-user. The solution is new to me. I'm not sure of the version number we are using.

I'd recommend the solution to others. We plan to integrate it with more things and help control more devices. We'll integrate it with our network assessment devices as well.

I'd rate the solution seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Nadeem Syed - PeerSpot reviewer
CEO at Haniya Technologies
Real User
Top 5Leaderboard
You can get more advanced features than their standard solution and only spend slightly more
Pros and Cons
  • "We compared Kaspersky and Trend Micro. The latter is significantly more expensive. That's the main difference."
  • "If a customer wants to use Kaspersky on-prem, they'll need to spend a lot on the hardware. Their server must be strong because EDR is a heavy product. You need excellent hardware to run it. It might make sense to deploy the solution in the cloud. If they add features, it will only make the product heavier and increase the hardware costs."

What is our primary use case?

Kaspersky EDR is an advanced version of the company's standard security solution that provides some enhanced detection and response features. Cost-wise, it's not much more than their other solution. 

Kaspersky is trying to push clients to adopt EDR because they plan to consolidate everything into one solution. EDR incorporates all the features available in Kaspersky's other products. 

What needs improvement?

If a customer wants to use Kaspersky on-prem, they'll need to spend a lot on the hardware. Their server must be strong because EDR is a heavy product. You need excellent hardware to run it. It might make sense to deploy the solution in the cloud. If they add features, it will only make the product heavier and increase the hardware costs. 

For how long have I used the solution?

I have used Kaspersky EDR for about three years.

What do I think about the stability of the solution?

I rate Kaspersky EDR seven out of 10 for stability.

What do I think about the scalability of the solution?

I rate Kaspersky EDR seven out of 10 for scalability.

How are customer service and support?

I rate Kaspersky support eight out of 10. It depends on your SLA. You need to wait in line with standard support, but you get help immediately if you purchase business support.

How would you rate customer service and support?

Positive

How was the initial setup?

I wouldn't say that Kaspersky is a walk in the park to install, but it isn't too complex. Anyone with a little training and knowledge can install and configure it. 

What's my experience with pricing, setup cost, and licensing?

I rate Kaspersky EDR seven out of 10 for affordability. Kaspersky EDR isn't cheap, but it shouldn't be out of reach for most medium-sized enterprises. It is a small price jump from their advanced endpoint security solution. Small companies may not be able to spend that much. It should be within the budget of any company with more than 300 employees should.

Which other solutions did I evaluate?

We compared Kaspersky and Trend Micro. The latter is significantly more expensive. That's the main difference. 

What other advice do I have?

I rate Kaspersky EDR eight out of 10. It's one of the top three solutions, but it isn't my No. 1. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Head of Information Security at Faisal Islamic Bank of Egypt
Real User
Top 20
Effective, easy to set up, and offers good support
Pros and Cons
  • "We can scale the solution."
  • "We'd like to see them improve the automatic response."

What is our primary use case?

Currently, I'm using Kaspersky as endpoint protection and EDR.

I'm using it for detecting malicious behavior on PCs. It's for security.

What is most valuable?

In terms of effectiveness, it's the best. 

It is easy to set up. 

The product is stable. 

We can scale the solution. 

What needs improvement?

I can't say which areas need improvement. 

We'd like to see them improve the automatic response. 

For how long have I used the solution?

I've been using the solution for three years. 

What do I think about the stability of the solution?

It's a stable, reliable solution. There are no bugs or glitches. It doesn't crash or freeze. We've had zero issues in general while using the product. 

What do I think about the scalability of the solution?

The scalability has been good. 

Kaspersky is installed on all PCs and servers. It is used extensively in the organization. There is likely over 1,000 users. 

How are customer service and support?

We only used support once. We found a malicious file in an email, and we opened a ticket with them to deal with the issue. They were very effective. They resolved the issue and provided us with text to update the KATA directories.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution is simple to set up. It's not a complex process. 

Which other solutions did I evaluate?

We tested it with different scenarios, such as MITRE ATT&CK, and we did the same scenario across all vendors. This solution came out on top.

What other advice do I have?

I'm a customer and end-user.

We did a POC with the solution and were quite impressed by its effectiveness. 

If someone is working in a virtual environment, they should consider a virtual solution like Kaspersky from the beginning. It helps save memory usage.

I'd rate the solution nine out of ten. It is a very effective tool.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sales Account Manager at a security firm with 11-50 employees
Reseller
Top 5Leaderboard
Provides inbound and outbound scanning, data loss protection, and encryption
Pros and Cons
  • "Encryption is the most valuable feature. It creates an encryption tunnel from your location to the delivery address."
  • "It's not a simple implementation."

What is our primary use case?

It's our primary, go-to product for email security. It covers our inbound and outbound mail. If somebody clicks on a bad link inside your company, it will automatically stop them from using that email to spread the rest of the phishing attempts. It checks outbound emails, not just inbound.

The solution is deployed on the cloud.

There are about 12 users in my organization. 

If we get a new employee, we'll buy another license. Otherwise, we don't have plans to increase usage. It scales with the amount of staff that we have.

How has it helped my organization?

It doesn't matter from where you log in, you're going to go through the Barracuda gateway. It will protect and filter any incoming mail. There's also a sandboxing feature. If Barracuda picks up something that's a little bit fishy, it will detonate it in the sandbox.

If it's not malicious, it'll pass it on. If it is malicious, it'll just quarantine it. The nice thing is that sometimes Barracuda doesn't know if the mail is good or bad for you. It gives you the option to allow delivery or to block delivery of that particular kind of mail.

If someone is trying to send you mail but is being blocked by your gateway, you can go into your Barracuda portal, see the last mail that came in, and you can choose from different options: allow/don't allow, deliver, once only, block user, or whatever the case may be.

In some cases, we can also restrict it, but only the admin can do that. If you have a problem and one of your clients can't send you mail, you need to contact the admin IT manager and tell them that you're expecting mail from a certain email address but you've been blocked. He will then allow the delivery of that. It gives you control over what gets delivered to your end users from an IT manager's point of view.

What is most valuable?

Encryption is the most valuable feature. It creates an encryption tunnel from your location to the delivery address. It's like a tunnel that can't be broken so that your mail can't be intercepted anywhere along the line. When you're using Barracuda as a gateway, your mail is guaranteed to be delivered as it was sent.

The other nice thing about the solution is that it's an archiver, which most companies need for compliance.

For e-discovery, a lot of legal companies need certain documents and for emails to be kept intact as they were sent. It acts as a paper trail.

What do I think about the stability of the solution?

It's pretty stable. It's older than Mimecast. The management tool is web-based, so it's also convenient.

It's managed on Barracuda Cloud Control. It covers spam, email viruses, email malware, phishing, undelivered mail, unsecured emails, and denial of service attacks. It's agentless and because it's an all-in-one product, it covers basically everything.

What do I think about the scalability of the solution?

I would rate the scalability as 10 out of 10.

How was the initial setup?

The difficulty of setup will depend on the number of users. It's scalable with the amount of users that you have. Setup with 1,000 users will obviously take longer than 10 users.

There is a labor cost involved in implementation. It takes about seven hours to deploy. There are a lot of different aspects involved in setup. It's not a simple implementation.

Once implemented, it's easy to maintain. Once the setup is done, it's fairly easy.

If you've given all your users rights, they can decide what mail comes through what doesn't. This makes an IT manager's job a lot easier. If you've kept the retention and everything needs to come through the admin or IT office but you send the alerts to the customer, then it's going to be pretty intensive depending on how many users you have.

What's my experience with pricing, setup cost, and licensing?

The solution isn't the cheapest considering what you get. I would rate the pricing as seven out of ten.

The cost depends on what features you want. If you want to add advanced email security and compliance, advanced threat protection, cloud archiving services, and data loss protection, then there will be an additional cost.

What other advice do I have?

I would rate the solution as nine out of ten. 

I would recommend complete compliance for most customers because it offers you email security services. It provides inbound and outbound scanning, blocking, and sandboxing.

It gives you data loss protection, encryption, and link and typosquatting protection. It also gives you advanced threat protection and cloud archiving services. That is all-in-one email protection.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Download our free Kaspersky Endpoint Detection and Response Expert Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2024
Buyer's Guide
Download our free Kaspersky Endpoint Detection and Response Expert Report and get advice and tips from experienced pros sharing their opinions.